Katy Honda

Satisfied Customer I recently bought a car from Honda cars in Katy, and very happy with everything they did for me. The employee that helped me was very nice and friendl I recently bought a car from Honda cars in Katy, and very happy with everything they did for me. The employee that helped me was very nice and friendly. I had a great experience! and I am very thankful for everything they did for me. I will definitely recommend this dealership next time anyone asks me where to find a good car! More

Got my Honda and made new friends As a business professional, I understand customer service and how it helps or hurts a business. The people I met and worked with at the Honda Katy dea As a business professional, I understand customer service and how it helps or hurts a business. The people I met and worked with at the Honda Katy dealership were all concerned and committed to helping put me in the car I wanted. My sales rep, Derek, had incredible patience with me as I switched from car to car deciding which would fit my budget and which I could buy and keep for the next ten years. He was there to help me and not to just make a sale and earn a commission for himself. Derek worked diligently with Dwain in securing me financing as that became an issue due to some unforeseen challenges I encountered over the past few years. Dwain worked to get me a 2.99% finance rate and never once acted unprofessional or rude. I read in one of the reviews posted here where someone asserted Dwain offended an individual. Many people don't realize that purchasing a large ticket item is a win-win game. If you are nice to people and treat them with dignity and respect, you will get that back in return. They will help you when you help them. Thank you Derek for your professionalism and never-give-up attitude in helping me. Thank you Dwain for going the extra mile and helping me secure financing for my EX Honda. Thank you Saibeth for your smiling face that kept me encouraged when things looked bleak. And thank you Alex for not pushing too hard on the extras ... I know that is your job. And one final shout out to Derek. Here is a young man who understands customer service. He knows that selling a car is not a sprint but a marathon. Thanks for your help Derek and once again, thank you for your service to our country. More

Wonderful customer service! I cannot say how great it was to work with Leah. We had a very unusual situation where a mechanic from another auto shop may have ruined our engine a I cannot say how great it was to work with Leah. We had a very unusual situation where a mechanic from another auto shop may have ruined our engine and we took the car to Honda Cars of Katy for an assessment and to get the engine rebuilt. During the two month process in dealing with the insurance companies etc, Leah was top-notch. Any time that she had additional information on the situation, she provided us with an immediate update (which was better than even our insurance company did!) and she was a wonderful source of knowledge in general about cars. Leah can explain the different aspects of car repair to a non-mechanic (like me), in a way that I always understood exactly what she was saying. Working with Leah (and Honda Cars of Katy) made a pretty horrible situation a little bit better. Also, after this situation, I will never service my vehicles anywhere but a dealership (even for a state inspection and oil change). It truly opened my eyes as to how these mechanics at other shops operate and how powerless you are if they ruin your vehicle (and destroy your engine). We bought a new car from Honda Cars of Katy after this and it will ONLY be serviced at the dealership. More

Lease expiring Getting bored with our CRV and close to term of lease. Been looking at the Ridgeline and found a nice one at a good price. Getting bored with our CRV and close to term of lease. Been looking at the Ridgeline and found a nice one at a good price. More

Excellent Customer Service Justin was wonderful to work with! He knows many small details about Honda cars, including the Odyssey (which is what we bought). I would highly rec Justin was wonderful to work with! He knows many small details about Honda cars, including the Odyssey (which is what we bought). I would highly recommend contacting Justin if you want to buy a new/used car from Honda Cars of Katy. He is not a "high pressure" salesman and gave us amble time to make our own decision. We absolutely love our new car! More

EXCELLENT SERVICE, EXCELLENT PRICE! My family had bought our cars in the past from Ben Ghazi, who has been selling Hondas for many years, so when my aunt wanted to get another Pilot, I My family had bought our cars in the past from Ben Ghazi, who has been selling Hondas for many years, so when my aunt wanted to get another Pilot, I took her to Katy Cars of Honda. She had a Pilot for over 10 years and because she loved it so much, she bought a new Pilot! Ben was very knowledgeable, professional and has done another great service for my family. He introduced us to the New Car Director, Dwain Davis who's also very nice and he helped us seal the deal. There was no rush pressure selling. They hold the car for us so my aunt could think carefully. Went back the next day, and she got her new Pilot. Once again, Ben Ghazi delivered. We got an awesome deal and my aunt is very happy! Thank you! More

Worst buying experience ever with Dwain Davis Was working with Zaret Arias who was great but got her manager involved Dwain Davis. Dwain ruined the sale for Zaret by telling me he didn't want to b Was working with Zaret Arias who was great but got her manager involved Dwain Davis. Dwain ruined the sale for Zaret by telling me he didn't want to business with me and verbally insulting me because I was hesitant to give my social security # for an extended test drive. I make high six figures and am a sales exec for a Fortune 500 company. Would never take over one of my sales reps deals like he tried to do. I feel bad for the rep, Zaret. I wasted half a day at this place, waiting forever and then left after my confrontation with Dwain. Went to another dealer and got what I needed. Simply stated, Dwain Davis is a terrible leader and sales professional. More

honda civic was good to be here. people here are so friendly n helpful.Zaret was just great to be with.would really appreciate her for helping me to find the car was good to be here. people here are so friendly n helpful.Zaret was just great to be with.would really appreciate her for helping me to find the car i wanted. More

Happy Odyssey Owner Simon Dzenyo was very knowledgeable about the Odyssey's features. He also was fair and reasonable during the negotiation process. I enjoyed working wi Simon Dzenyo was very knowledgeable about the Odyssey's features. He also was fair and reasonable during the negotiation process. I enjoyed working with him and would recommend that a buyer request him by name. More

New Car Purchase Growing family = new car needed, walked in and Ms. Le took care of everything from start to finish. Answered all of our questions and took the time to Growing family = new car needed, walked in and Ms. Le took care of everything from start to finish. Answered all of our questions and took the time to explain everything in detail to what we were looking for. Had a great experience and would go back for another used or new car. Overall the prices were comparable if not better than other dealerships, quick process and never had a feeling of what am I doing or should I look somewhere else. Thanks. More