Katy Honda

Dissapointed Brought my 1 year old HRV in for a couple of concerns and when I stepped in the door, I was in the hands of a young arrogant male. First, does he rea Brought my 1 year old HRV in for a couple of concerns and when I stepped in the door, I was in the hands of a young arrogant male. First, does he realize he is not the president, just a guy receiving my car for service I was unhappy from the start. Long story short, two weeks pass, no courtesy calls to tell me what is happening. I made the calls, occasionally out if concern. I finally called and told them I was coming in to get my car. Nothing accomplished in the two weeks. The positive is I had a loaner, which he reminded me, so I should have been satisfied. The best part was the inside of the windshield was so dirty and driving home into the sun was a joke. And the outside near as bad, and no washer fluid!!! I took my car and can't decide if I want to trade it in so I don't have to deal with honda service again or if I will go to another honda service. Not katy. I never post negative but I think this is the perfect first. More

Great experience would recommend everyone to buy here. Mike did an outstanding job. Got a great deal and it didn't take long at all. would recommend everyone to buy here. Mike did an outstanding job. Got a great deal and it didn't take long at all. More

Dishonest / Sneeky Absolutely worst experience! Stay away from this place!! I already told all my friends to avoid this dealership. My credit was frozen at the time Absolutely worst experience! Stay away from this place!! I already told all my friends to avoid this dealership. My credit was frozen at the time of purchase, the finance manager told me to sign the contract first and redo the paper work after my credit freeze is removed. A few days later, when I came back to redo the paper work, the finance manager told me no need to do anything because everything looks OK. But I want to remove some aftermarket add ons which were expensive and useless. The finance manager told me that I already signed the contract and nothing can be removed. Talked to the finance director, same story, told me that the contract has my signature, end of story, better consult a lawyer. The finance manager and the director was disrespectful and deceiving. The windshield addons, tire protections are expensive and deceiving. I was told those are aftermarket products, and not cancellable. Asked which paperwork shows they are not cancellable, finance director told me there is no where saying they are concellable, so they are not cancellable. The finance department is a joke, totally unethical. All my friends already knew the experience I had, I just want more people to know this and stay away from this dealership. More

Great experience! Had to bring my car in for recall issues, called the day before and was told to arrive at 7 if I didn't want to wait (I live over an hour away). So I Had to bring my car in for recall issues, called the day before and was told to arrive at 7 if I didn't want to wait (I live over an hour away). So I was second in line before the doors opened. Then told techs don't arrive til 8!!! But Alvaro Davila was great and kept me updated on the progress and promised to get me out as soon as possible. What started as a unhappy morning, turned out great because Alvaro stayed on top of things and kept me informed.. More

Just keep driving past this dealership. I am surprised they were given 5 stars from some customers and suspect these are not actual customers. The sales experience will be your tip off that I am surprised they were given 5 stars from some customers and suspect these are not actual customers. The sales experience will be your tip off that these people could care less about you, the customer. I love Honda's but these people are not worthy to sell them. More

Desperate People I felt as though I had just been exposed to the most morally corrupt group of people ever in the business world. I can only guess that they are not be I felt as though I had just been exposed to the most morally corrupt group of people ever in the business world. I can only guess that they are not being paid a decent salary. It's as if they only hire social paths. More

STAY AWAY!! A lot of lies from unscrupulous employees. Pricy/worthless add-ons as nitrogen to your tires and an extra protection to your new car's paint that wil A lot of lies from unscrupulous employees. Pricy/worthless add-ons as nitrogen to your tires and an extra protection to your new car's paint that will cover 12 months (had you seen a car with paint damage in the 1 year?). They offer oil change and then added that to the price tag. I'm not there yet but there's people complaining about how they determine when you oil needs to be changed and there are complaints about how long services take. The guarantees are worthless and some of them are non cancellable. Nitrogen for your tires for 2 years for $673? I bet your tires will worn out anyway. $300 for a guarantee that if the car is theft the dealer will get $2k to apply toward your NEXT purchase. Your will want to finish this transaction before determining if you will get your next car from them. A coverage for your windshield for $800 that will cover 3 replacements UP TO $2,000 that's not worthed. Paying $800 you are already assuming 40% of the POSSIBLE loss. Do your homework and go to another dealership. More

Excellent service, very professional! If you're looking for a great car then this is your place. Even better, ask for Rob White and you will get a top notch experience. He is very personab If you're looking for a great car then this is your place. Even better, ask for Rob White and you will get a top notch experience. He is very personable and values his customers! Great deals, better service! Thanks Rob! More

Sleazy Sales Tactics This was a terrible buying experience (or attempt). We were excited about a car we had just test drove that we thought would meet our needs. However, This was a terrible buying experience (or attempt). We were excited about a car we had just test drove that we thought would meet our needs. However, from the get go, the salesman started playing games. To begin with, he starts with a price significantly above msrp for "add ons" that the dealer puts on all cars, but are not necessary and of little value to me. He asks me for a price and acts offended at my figure (old, lame sales tactic). After a half our of back and forth, he comes back saying he can make the price work with a lease. Rather odd considering I didn't give him a monthly payment target. Anyway, he was unwilling to share any actual numbers or print outs, he just kept jotting numbers down on a paper and showing them to me, but not showing the math. The funny thing is the lease payments he was showing me was with more money down and much higher monthly payments compared to what is on Honda's site... when I called him on it, he pulled his manager in. The manager/supervisor gave me other lame excuses until I had just had enough. They were trying to put me in a lease with very high money factor (the equivalent of interest rate) without even running my credit, which is excellent. They are either dishonest, prejudice against some types of people, or, worse, both. I test drove there due to the convenience of their location, but I would NEVER EVER buy from them. Buyer beware. More

Best Car Purchase Experience This was our third stop while shopping for a vehicle and I wish we would have just came here in the first place. My sales rep, Barry Tankersley, did a This was our third stop while shopping for a vehicle and I wish we would have just came here in the first place. My sales rep, Barry Tankersley, did an outstanding job of making our experience at this dealership so easy and pleasant. He was very helpful and got us into a brand new Accord within 2 hours and we couldn't be happier! I would highly recommend anyone looking for great customer service to check out this dealership and ask for Barry. More