Katy Honda

Take your money elsewhere Took advantage of my pregnant wife, outright lied about the warranty, severely underpaid for trade-in, and when confronted about all of these issues l Took advantage of my pregnant wife, outright lied about the warranty, severely underpaid for trade-in, and when confronted about all of these issues less than 36 hrs later, said the deal is done and threatened legal action and filing a reposition. We love Honda, but take your money to another dealer. Despicable! More

WARNING If you're looking to be taken advantage of, misled and throw money away then Katy Honda is for you. In 2015 I had the displeasure of purchasing a vehi If you're looking to be taken advantage of, misled and throw money away then Katy Honda is for you. In 2015 I had the displeasure of purchasing a vehicle from Katy Honda. It was my first time buying a car, I had just moved away from my family and was 22 years old. The number they gave me for my trade was 3k less then I had just received from another dealer down the road. When I told them this they quickly backtracked and raised their offer. I should have walked away at this point. The number we verbally negotiated was NOT what was put on the contract (granted I'm at fault for my own naivety and inexperience for not having a closer look), TJ "helped" me with the finance side. He quickly whipped through the contract, explaining very little and convinced me he was giving me a great deal on extra protection for the vehicle that would only cost "dollars a month." It turns out it was hundreds of dollars and was NOT protection I would have opted for should it have been appropriately explained. Furthermore, I tried to utilize the exterior protection plan for repairs when my vehicle was scratched a month later and was told my claim was submitted repeatedly over a period of weeks and that they were waiting to hear back from the third party company. I finally called the company myself and was told a claim for my vehicle was never submitted from Katy Honda. Meanwhile, the protection plan was continuing to rack up a hefty bill. I cancelled these Extra Protection plans but not after being charged hundreds of dollars and jumping through hoops to complete the cancellation. I also expressed that I would like the tool box from my pickup truck that I traded and was told that an employee already had their eyes on it and so I could not take it. At the time I was overwhelmed enough to not have said anything but I feel this was entirely inappropriate. I also brought the vehicle in for an oil change which resulted in it leaking mass amounts of oil from the filter not being appropriately attached. I then had to pay for ANOTHER oil change a week later and luckily my car wasn't damged. I had considered seeking retribution from Katy Honda but was too upset from these experiences and wanted to put it past me. Clearly it stuck with me though as I now write this review years later. If at least one person can be saved from the horrendous conduct of this car dealer it is worth having written. Oh, I was also sent home without a spare key for the new car and was texted by the salesman a week later saying he forgot and I could come pick it up. More

Worst experience on service ever I called to enquire about windshield repair. To get estimate, I was promised by lady advisor someone will call back never did (2 times). I felt they d I called to enquire about windshield repair. To get estimate, I was promised by lady advisor someone will call back never did (2 times). I felt they don't care about their business. I thought I don't want to discredit this location for few employees. I called another day to book appointment one guy Nathan put me on hold from 4:15pm to 5:03pm. I was pissed off but waited to see what happen next and he slowly hang up phone after 5pm so I could not call back. I have paid service package so I did not have a choice. I booked appointment and confirmed windshield repair, Oil change and GPS update work need to be done. Service advisor took notes and documents in the system. Here I go on appointment day, advisor David don't have any idea what I am here for I have to repeat everything again. He told me car will be ready and we will notify you. I go back 5pm and simple response is car is not ready come back next day. I did call 2 time to make sure car will be ready and no call back to update me status. Advisor did not care to call me and notify that do not make a trip. I was pissed off. I told him my time is very important to me, please give me accurate pick up and he could not give me that. I felt their entire service team is "don't want to work". Customer is not a priority to them and it was clearly visible. Next day I received a call that car is ready and when I went to pickup I was asked do you want it washed? That was part of repair I requested, I was tired of them so I just simply denied and paid $600+ dollars in repair and left. I will never go back and will never buy car from them. Very very bad experience in my life. Worst of all, courtesy check papers said they checked car's tire air pressure and it is 33 in all 4 wheels. I turn on car and noticed air pressure is 37 in all tires. I filled air 2 days before I dropped in for repair and I did fill little over so I knew that was flat lie. "Work Ethics" is at bottom and lot of integrity issue. I can not trust them anymore. Would not recommend anyone to buy and service car at this location. More

worst experience, they lied to my face DO NOT go to this dealership. I went into the dealership today to have them appraise my trade in. The sales rep Faheem came back to me and told me tha DO NOT go to this dealership. I went into the dealership today to have them appraise my trade in. The sales rep Faheem came back to me and told me that he would match the written offer from the Honda of Spring and that he had checked with his manager on this. Then he told me that he would beat any counter offer. I just heard from the sales manager that Faheem lied to my face. No one had actually run the numbers. They were never going to give me that price. The sales Manager Robert, told me they would never be able to come close to that deal and didn't believe anyone could. while I appreciate his honesty, it doesn't change what happened. They are pulling classic car dealership xxxxxxxx. In my mind they should honor the price the sales rep quotes and let him deal with it. He should not open his mouth and give quotes unless they are real. What a disappointment. Everyone should avoid them. STAY AWAY!!! More

Windshield replacement Made an appt one week in advance so I wouldn’t have to wait long to get my windshield replaced. When I arrived at my designated time I was told the 3 Made an appt one week in advance so I wouldn’t have to wait long to get my windshield replaced. When I arrived at my designated time I was told the 3rd party vendor wouldn’t get there until 3 - 6 hours after my scheduled time. Of course I understand the 3rd party vendor for windshield replacement but what I don’t understand is why the service dept couldn’t have called the day before my scheduled appt to set up with the 3rd party vendor for the windshield replacement so when I showed up for my appt they could have said; your windshield has been ordered and the 3rd party vendor will be here at 10 or 11. Instead I will have to call them to see when they can show up. More

Very bad I visited the showroom to buy a used car at around 4PM and need to wait for 30 mins to get a agent after working on that I liked one car and visited n I visited the showroom to buy a used car at around 4PM and need to wait for 30 mins to get a agent after working on that I liked one car and visited next day to finalize the deal. On the internet quoted price I offered a price, the way the manager and agent speak very arrogant and very rude and ridiculous, I offered 2K difference than internet price. Finally I got my car from Autonation Katy. I am not blaming Honda Katy, but it is with that manager and agent. Please respect the customers, if you don't like the price we offered you can say simply NO or tell the price that can sell, no need to use harsh words hurting someone personal status. More

Great Experience Came in and the rep was wonderful, he was very informative and answered all my questions. Next time i come by I’m buying from him!! Came in and the rep was wonderful, he was very informative and answered all my questions. Next time i come by I’m buying from him!! More

Amazing Jason Strokes and Bryan were the most helpful sales I have ever encountered. Made the process easy and quick and never felt unattended. Amazing guys ! Jason Strokes and Bryan were the most helpful sales I have ever encountered. Made the process easy and quick and never felt unattended. Amazing guys !!!!! 10/10 More

SCAM ON CERTIFIED VEHICLES I bought a "Certified" used Honda Accord in September 2017, only 4 months after I almost crashed because 3 out of 4 tires were in worst possible shape I bought a "Certified" used Honda Accord in September 2017, only 4 months after I almost crashed because 3 out of 4 tires were in worst possible shape, they sale you a vehicle as " Certified" and is not because is not safe to sale a Vehicle with tires in that condition. I am filling a complaint in the BBB because it cost me almost $700 out of my pocket after purchasing a $20.000 vehicle. The used car Manager is the worst, not helpful, very bad attitude toward buyers. Not happy at all with these people from Honda of Katy More

Best customer service I drove 2 hours to purchase a car from this dealership and also saved me 6000.00 on the SAME car that I was told no one could beat local prices. It w I drove 2 hours to purchase a car from this dealership and also saved me 6000.00 on the SAME car that I was told no one could beat local prices. It was a pre-owned Kia and salesman CJ was the best man about talking to me and answering all my questions. I drove up, signed the papers and drove out a very happy customer. I may live 2 hours away, but they will get all my business from here forward. Thanks again to CJ and all his wonderful help!!! More