Katy Honda

professional service adviser Service adviser went over what was to be done, and updated me as the work was being performed. He did an excellent job and is an asset to the dealers Service adviser went over what was to be done, and updated me as the work was being performed. He did an excellent job and is an asset to the dealership. More

Window tint I had my maintenance completed for my 20k service and was checking out. I let Joshua know I was unhappy with my previous tint done by another Honda d I had my maintenance completed for my 20k service and was checking out. I let Joshua know I was unhappy with my previous tint done by another Honda dealership. He made my appointment as soon as possible and I love my new tint. It’s the little things that make me happy. Thank you so much Joshua for your superior customer service! More

Professional and efficient Honda cars Katy's staff were very friendly and professional. Getting my new car was simple and fast. I will recommend them highly. Great experience Honda cars Katy's staff were very friendly and professional. Getting my new car was simple and fast. I will recommend them highly. Great experience More

Relaxed low pressure experience Simon our sales rep was relaxed and provided a chill experience as we walked around the lot checking out the selection. Thanks Honda Card of Katy! Simon our sales rep was relaxed and provided a chill experience as we walked around the lot checking out the selection. Thanks Honda Card of Katy! More

SELL SELL SELL The service reps at this dealer are trained, very well I might add, to sell you services NOT recommended by Honda. In my case, the transmission is ha The service reps at this dealer are trained, very well I might add, to sell you services NOT recommended by Honda. In my case, the transmission is having issues at 70,000 miles and before the hood is even lifted it is determined that the transmission fluid needs to be changed. This contradicts what the Honda owner's manual says AND it contradict what other Honda dealerships recommend, I checked. The truth is the transmission fluid should be changed when the service indicator tell you to change it. Outside of that, it should be changed every 90,000 miles or twice for the life of the vehicle. Liars! More

Bait and Switch Tactic My wife and I went to the dealership last Saturday to look at a Honda Odyssey. After talking with the sales rep and test driving we decided on a mode My wife and I went to the dealership last Saturday to look at a Honda Odyssey. After talking with the sales rep and test driving we decided on a model we liked. I had my credit locked so we made an appointment for Monday afternoon to come back. In the mean time he sent us a quote for the car... list price was $38,605 and he would sell it to us for $32,992. When we arrived they reviewed our trade in and then came back with the quote. All of a sudden the drive out price (without the trade in) was $39,500. He told me that I didn't read all of the quote... I went back and read the quote and after the actual quote was his signature and then underneath in a tiny font it said this included all incentives but not tax, title, delivery charge and any dealer installed items. Oh, by the way, the price of the trade in was $2500 less than the lowest value on Kelly Blue book for trade in. We left and went to Gillman Honda and got the same model and accessories (except the all weather floor mats) for $36,200 and they gave us $2500 more on trade in. I'm very happy with the deal from Gillman Honda (working with the sales team was one of the best experiences I have had)... not a good experience with Honda Cars of Katy. More

Everything the car buying experience shouldn’t be From what I believe to be deceptive posted pricing, to being HARD sold gap insurance in financing, to delivery of my vehicle, not one aspect of the ca From what I believe to be deceptive posted pricing, to being HARD sold gap insurance in financing, to delivery of my vehicle, not one aspect of the car buying experience was positive at Katy Honda. The only way I’d recommend buying from this dealership would be if someone wanted to experience the antiquated, stereotypical used car dealership buying experience. Ultimately, I bought my pre-owned vehicle here in spite of the dealership, not in any way as part of it. More

Pleasant and excellent attitude of the sales rep This is the second vehicle I bought at Honda Cars of Katy; and I have no complaints about their service; but this time Mr.Simon Dzenyo took all the ti This is the second vehicle I bought at Honda Cars of Katy; and I have no complaints about their service; but this time Mr.Simon Dzenyo took all the time to answer my question and was willing to demonstrate and instruct me about all the new gadgets and accessories of the car even more I was surprise when days latter I received his call to ask about my experience with the new car and ensuring that he will be available to answer any question I wil, have. Please keep. The Good Work More

Service was very good, and time was fast. When to do inspection, and every time I go to do my oil change, the service is fast, the employee they have a good customer service as well the cash When to do inspection, and every time I go to do my oil change, the service is fast, the employee they have a good customer service as well the cashier department. More

False pricing and deceit False pricing and deceit. I reached out to this dealership because they had a car at msrp of $36595, with a discount of $2424, and sale price of $34, False pricing and deceit. I reached out to this dealership because they had a car at msrp of $36595, with a discount of $2424, and sale price of $34,171. They (I believe Brittany) called me and ask when I wanted to come in and see it. As I was talking to her she says they have the car priced wrong. It is supposed to say "call for pricing." And the reason it should say this, is because this dealership is asking $10,000 over msrp on the car. I don't understand why dealerships like this play these Games. If you are wanting $46,595 for your car, why are you putting "call for pricing?" Put the price of $46,595. Don't be ashamed in your $10,000 dealership markup. If you are being sneaky in this situation, what else are you sneaky in? More