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Katy Honda

Katy, TX

3.3
849 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 849 reviews

January 31, 2023

Our Honda Odyssey hit a pothole and the airbags went off, nearly causing us to wreck. When I took it to Honda Cars of Katy they were utterly unhelpful and had my wife in tears. They refused to diagnose the p More

by Bye-Bye
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Smith
Feb 01, 2023 -

Katy Honda responded

Hi, Earning and maintaining the trust of our valued clients is one of our main focuses. It is regrettable to learn that you felt we did not keep our promise during your visit. When you have time, I would like to discuss this matter further in hopes of gaining back your trust in our dealership. Please contact me at the email below when you have a spare moment. Charley Leach Fixed Operations Manager charlesleach@katyhonda.com 832-913-7271

December 28, 2022

I bought a 2023 Honda Hybrid CRV from Honda Cars of Katy on 12/7/22. I also traded my 2020 CRV The MSRP of this car is 40240.00 written on the sticker on the car. They gave me a quote of 48000.00 and $19000 More

by SohailASyed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tariq, Tod Chapman
Dec 29, 2022 -

Katy Honda responded

Hi Sohail, It is unfortunate to see the rating we have received from you. I want to assure you that customer satisfaction and pricing transparency are of the utmost importance to us. We regret to hear your recent experience has made you reconsider future business with us. Our team hopes to serve you again down the road. Please consider contacting me so we can work toward earning your confidence back in our team. Iheanacho Orabuchi General Sales Manager IheanachoOrabuchi@katyhonda.com

Dec 29, 2022 -

SohailASyed responded

Please let me know how to contact you as on Yelp in response to my review. you gave me your phone no but I tried to call you several time you did not pick up my phone and after calling several time and leaving messages some body called me, I do not know it was you and with same arrogant way said do what you like we can not do anything about this over charge. So I do not know how to contact you and have this problem resolved. I think they over charged me sales tax also.

December 23, 2022

All I wanted was a price for a car and I never received one from them. I kept emailing them and I got nothing. More

by Gusgenes
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ji Wang
Dec 27, 2022 -

Katy Honda responded

Hi, It is unfortunate to see the rating we have received from you. We apologize for the level of communication you received from our team. I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience. Our team hopes to turn this experience around for you. Iheanacho Orabuchi General Sales Manager IheanachoOrabuchi@katyhonda.com

December 19, 2022

READ BEFORE YOU THINK OF USING THEIR SERVICES Dropped my car to check some sound coming from windshield, they fixed some duct tape on the paint outside, paint went off, picked up the car, no courtesy to tel More

by Nazaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't want to disclose names
Dec 19, 2022 -

Katy Honda responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you during your visit. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Fixed Operations Manager Charley Leach charlesleach@katyhonda.com 832-913-7271

December 01, 2022

Very bad customer service I bought Honda Accord 2020 3 month ago the salesman forced me to add a warranty which it cost a lot of money on monthly payments After one month I’ve requested to cancel this wa More

by yasser_benjamin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tod Chapman
Dec 05, 2022 -

Katy Honda responded

Hi Yasser, It is unfortunate to see the rating we have received from you. We apologize for the level of communication you received from our team. I would like to discuss your experience in further detail. Please reach out to me at your earliest convenience. Our team hopes to turn this experience around for you. Iheanacho Orabuchi General Sales Manager IheanachoOrabuchi@katyhonda.com

November 13, 2022

My 2016 Honda Pilot have been driving smoothly with 59K mileage. This week my pilot suddenly shows multiple warning lights at once (emissions, vehicle stability assist, hill start, trailer stability, ...). More

by ahsong.chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Brymer
Nov 14, 2022 -

Katy Honda responded

Hello Ahsong, I apologize to see your dissatisfaction with your recent visit. I would appreciate the opportunity to discuss your experience with you in further detail. At your convenience, please contact me. I look forward to hearing from you. Charley Leach Fixed Operations Manager charlesleach@katyhonda.com 832-913-7271

October 13, 2022

11/6/21 drove into to Katy for an oil change and something was wrong, because all of the “idiot” lights were on. I was told buy the guy in Service that one of my sensors had fallen off the front and More

by mustangsallee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
In the service dept…I don’t remember his name
Oct 13, 2022 -

mustangsallee responded

It’s too bad the guys who helped me the first few times weren’t there. The young man who helped me on 11/6/21 was the same one who lied about the part. It’s very sad when you cannot trust the people who work on your vehicle. I have and will continue to share my experiences w/both dealerships just to let you know! Oh and taking away lifetime oil changes when someone spent a lot of money to by one of your vehicles and then say nope you have to pay for it now…shame on you Honda Cars of Katy😡

Oct 17, 2022 -

Katy Honda responded

Hello, We sincerely apologize to hear of the level of communication you received from our team. I want to assure you that customer satisfaction is of the utmost importance to us. We regret to hear your recent experience has made you reconsider future business with us. Our team hopes to serve you again down the road. Charley Leach Fixed Operations Manager charlesleach@katyhonda.com 832-913-7271

Oct 18, 2022 -

mustangsallee responded

I’m sure some would accept a form letter as an apology, but unfortunately that’s all the response from you was…a form letter… I on the other hand almost gave your dealership 2K for nothing. I hope your customers double check every quote the get from y’all….how many other people have gotten unneeded parts because “your trained technicians” told them they needed it🤨

October 10, 2022

Rude and unprofessional stay away from this dealer. Service department takes for ever to fix your car and you have to bring it back once they fix it. More

by Recio_alpha13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 11, 2022 -

Katy Honda responded

Hi, I regret to see your dissatisfaction with your recent visit. We apologize for the extended wait time for your vehicle's services. I would appreciate the opportunity to discuss your experience with you in further detail. At your convenience, please contact me. I look forward to hearing from you. Charley Leach Fixed Operations Manager charlesleach@katyhonda.com 832-913-7271

October 08, 2022

Save your time and go elsewhere. I have always been a Toyota fan but decided to try Honda out and came to check out cars there. Spoke with online rep for two days giving them all my More

by dianaholland
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dude had an accent
Oct 11, 2022 -

Katy Honda responded

Hello Diana, It is unfortunate to see the rating we have received from you. I want to assure you that customer satisfaction is of the utmost importance to us. We regret to hear your recent experience has made you reconsider future business with us. Our team hopes to serve you again down the road. Iheanacho Orabuchi General Sales Manager IheanachoOrabuchi@katyhonda.com

September 21, 2022

Came in for an oil change only and spoke with the gentleman about it and he said we will do MPI and wash. I told him I did t want MPI and wash just oil change and he said ok no MPI or wash and my syn More

by Sheikh
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michelle & Rafael
Sep 23, 2022 -

Katy Honda responded

Hi Sheikh, We regret to see the rating we received from you. This is not the standard of service we aim to deliver, as our primary goal is to help our customers as efficiently as possible. At your earliest convenience, I would like to learn more about your experiences, so that we can work toward a positive solution. Please consider reaching out to me with my contact information below. Charley Leach Fixed Operations Manager charlesleach@katyhonda.com 832-913-7271

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