Katy Honda

The Express Service department was absorbed into the main Katy Honda dealership recently. I took my 2023 CRV Hybrid in for a strange sound under the hood this week, and I could not be more pleased with the Katy Honda dealership recently. I took my 2023 CRV Hybrid in for a strange sound under the hood this week, and I could not be more pleased with the service my car and I received. The tech at the desk (Mark) remembers me every time I go in (which is not frequently), and he greets me with a smile. Sandy took the vehicle and ran a diagnostic and determined what it needed. She communicated with me immediately, and they got started on the repair quickly. When I came to collect it, Batman (aka Mose) was a delight to work with. The cashier explained all my paperwork, applied my coupon and got me out of there fast. Every time I come in, they make me feel cared about, listened to, and I always leave feeling confident in the work that has been done to my car at a fair price. In a world where they could be anything, this service department chooses to be friendly, professional, and efficient. Every time I leave I tell them I hope I don't have to see them for a while, but it has been nice working with them. More

SIMON SAYS I'm not big on writing reviews unless it is deemed necessary. I am a busy mom with 4 kids but, Simon Dzenyo, our Sales Associate at Katy Honda deserves it. He looked intimidating but he was pat deemed necessary. I am a busy mom with 4 kids but, Simon Dzenyo, our Sales Associate at Katy Honda deserves it. He looked intimidating but he was patient and understanding of the situation I was in. He helped me find a great deal on a reliable vehicle for my whole family. If Simon says, its a great deal, its a great car. Believe him! Thank you for your help Simon. May God bless your beautiful family always. More

We came to Katy Honda buy a used car but the car we wanted to purchase was sold But Ken our sales manager found us a better car then we wanted with Lower mileage they went out of their way to get us a wanted to purchase was sold But Ken our sales manager found us a better car then we wanted with Lower mileage they went out of their way to get us a great deal More

UPDATE: We went into the dealership this morning and spoke with Dominick (finance director), Moussa (Sales Manager) and Teno (GM). They were very cordial and listened to our concerns and addressed each spoke with Dominick (finance director), Moussa (Sales Manager) and Teno (GM). They were very cordial and listened to our concerns and addressed each of them. They made us whole again and restored my faith in humanity (I even told them so). It was regrettable that we had initial experience we did, but they corrected the issues and were actually very pleasant to speak with especially, having to work with what we had as an initial experience. Teno said it best today "Communication is key" and after speaking with him and the leadership team listed above, faith restored. Thanks! Kevin We purchased a Used vehicle about 10 days ago. We negotiated a $2000 discount from the sticker price with the salesperson. When we got to financing they never showed us the actual numbers for financing or final purchase price, they just would tell us the payment amount length of the term. The apple device they had us signing also didn't show the numbers at length. Once we got home and I had time to run the numbers in my head and then in my calculator I realized something was off, I opened the document on the USB stick they gave us to find that the purchase price was the original sticker price and they tacked on $5300 for a car warranty we said we didn't want. Very shady and not a good place to do business. STAY AWAY! More

Within seconds of arriving Mose greeted and assisted me with express service oil change. I notified him I'm traveling and want to make sure my car will be safe on the road. Mose made sure to complete a ful with express service oil change. I notified him I'm traveling and want to make sure my car will be safe on the road. Mose made sure to complete a full inspection. It was a busy day, but I was not waiting very long. Thank you. More

Javier D provided excellent customer service and GM Ricky and finance manager Joey were friendly and easy to work with. and finance manager Joey were friendly and easy to work with. More

Service was great, my salesman was very knowledgeable and candid about the qualities of the vehicle candid about the qualities of the vehicle More

Great knowledge by your guy in parts Douglas will be back when I need something else when I need something else More

We worked with Simon Dzenyo and he is the very best. He was very professional and knowledgeable about every aspect of the car buying process. He was willing to listen to what our needs were and went abo He was very professional and knowledgeable about every aspect of the car buying process. He was willing to listen to what our needs were and went above and beyond to meet our needs. It meant a lot when we asked questions, he had the correct answers. He valued our time and made sure we were aware of what was happening at every step. I definitely would recommend Simon to anyone. You won't be disappointed. More

We worked with Natalie and she was very friendly and very helpful. I would recommend if you need parts ask for Natalie. helpful. I would recommend if you need parts ask for Natalie. More