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Katy Honda

Katy, TX

3.3
849 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 849 reviews

November 05, 2024

Here is how it went. I liked a car having listed price above my budget. I put the enquiry got the call from sales person. I clearly mentioned my budget and what I was loo More

by Sidd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier
Nov 06, 2024 -

Katy Honda responded

Hello Sidd, It's disappointing to hear about your experience, and I apologize for any inconvenience caused. We strive for transparency in our dealings, so it's concerning that this situation unfolded as it did. Your feedback is invaluable, and I'd like the opportunity to discuss this further with you directly if you're open to it. Please feel free to reach out at your convenience. Best, Moussa Sininta General Sales manager moussasininta@katyhonda.com 713-855-1083

October 14, 2024

I experienced exceptional service from Ken Eborka at Katy Honda. Ken expertly managed the entire vehicle leasing process, providing unparalleled service without any hassle. If you're considering leasing or p More

by joyangeleborkaJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Eborka
Oct 15, 2024 -

Katy Honda responded

Thank you for sharing your wonderful experience with Ken! We're thrilled to hear that Ken expertly managed your vehicle leasing process and provided exceptional service without any hassle. Thanks for choosing Katy Honda and taking the time to leave your 5-star review. Take care until next time!

September 30, 2024

My experience with HONDA Katy was nothing short of exceptional. From September 24 to September 26, 2024, their team demonstrated an unparalleled commitment to customer satisfaction that truly sets the More

by Edward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Gutierrez
Oct 01, 2024 -

Katy Honda responded

Thank you for the wonderful recommendation, Edward! We're thrilled to hear that your experience at Katy Honda was so positive. Our team strives to provide top-notch service, whether in person or remotely, and it's fantastic to know we delivered on that promise. We truly value your kind words and are grateful for the opportunity to assist with your vehicle purchase.

September 23, 2024

The Express Service department was absorbed into the main Katy Honda dealership recently. I took my 2023 CRV Hybrid in for a strange sound under the hood this week, and I could not be more pleased with the More

by jenniferstiles27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Sandy, Mose
Sep 23, 2024 -

Katy Honda responded

We're so glad to hear that our team at Katy Honda provided you with exceptional service and made your visit a positive experience. Your kind words about Mark, Sandy, Mose (Batman), and the rest of the crew mean a lot to us. We appreciate your trust in our service department and look forward to assisting you whenever needed!

August 14, 2024

SIMON SAYS I'm not big on writing reviews unless it is deemed necessary. I am a busy mom with 4 kids but, Simon Dzenyo, our Sales Associate at Katy Honda deserves it. He looked intimidating but he was pat More

by Margot Cacho
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Dzenyo
Aug 14, 2024 -

Katy Honda responded

Providing top-notch customer service and ensuring your satisfaction is one of our top priorities at Katy Honda. We appreciate your business and look forward to serving you again in the future! Thanks for shouting out our team member Simon!

August 01, 2024

We came to Katy Honda buy a used car but the car we wanted to purchase was sold But Ken our sales manager found us a better car then we wanted with Lower mileage they went out of their way to get us a More

by danpen111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken and Willow
Aug 01, 2024 -

Katy Honda responded

Thank you for sharing your experience! We're glad Ken and the Katy Honda team could help you find an even better car with lower mileage. We hope to be of service again soon! Safe travels out there!

June 19, 2024

UPDATE: We went into the dealership this morning and spoke with Dominick (finance director), Moussa (Sales Manager) and Teno (GM). They were very cordial and listened to our concerns and addressed each More

by kdlsmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nia Sims
Jun 21, 2024 -

Katy Honda responded

Thanks for taking the time to leave an update, Kevin! We're so happy to hear we could help resolve your concerns, and we appreciate your patience and understanding throughout the process. If you have any other automotive needs or concerns, never hesitate to reach out!

Jun 21, 2024 -

kdlsmith responded

UPDATE: We went in to the dealership this morning and spoke with Dominick (finance director), Moussa (Sales Manager) and Teno (GM). They were very cordial and listened to our concerns and addressed each of them. They made us whole again and restored my faith in humanity (I even told them so). It was regrettable that we had initial experience we did, but they corrected the issues and were actually very pleasant to speak with especially, having to work with what we had as an initial experience. Teno said it best today "Communication is key" and after speaking with him and the leadership team listed above, faith restored. Thanks! Kevin

Jun 24, 2024 -

Katy Honda responded

Thanks for taking the time to leave an update, Kevin! We're so happy to hear we could help resolve your concerns, and we appreciate your patience and understanding throughout the process. If you have any other automotive needs or concerns, never hesitate to reach out!

June 16, 2024

Within seconds of arriving Mose greeted and assisted me with express service oil change. I notified him I'm traveling and want to make sure my car will be safe on the road. Mose made sure to complete a ful More

by Page
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mose
Jun 17, 2024 -

Katy Honda responded

Thanks for sharing your experience with our team member Mose! We take great pride in providing exceptional service and your satisfaction is our ultimate goal. Swing by Katy Honda again soon!

May 15, 2024

Javier D provided excellent customer service and GM Ricky and finance manager Joey were friendly and easy to work with. More

by Cushing.david
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier D
May 15, 2024 -

Katy Honda responded

We appreciate the 5-star review! We're glad to know that Javier, Ricky and Joey made your experience at Katy Honda a positive one! Thanks for sharing this feedback with us.

April 14, 2024

Service was great, my salesman was very knowledgeable and candid about the qualities of the vehicle More

by B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Eborka
Apr 15, 2024 -

Katy Honda responded

Thank you for taking the time to leave us an awesome review! We really appreciate your kind words and we pride ourselves in providing you with an amazing experience. We’re pleased to see that these standards were met!

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