Karp Kia

When I originally entered the dealership I was hoping to get a Sorento as quickly as possible. Neil was very upfront with the me in explaining the current shortage of vehicles industry wide. I live just 2 m get a Sorento as quickly as possible. Neil was very upfront with the me in explaining the current shortage of vehicles industry wide. I live just 2 miles away, so was a little disappointed, seeing I would have to look elsewhere. I wanted an int/ext combo that was not very common, and recognized my search would be more difficult. I then went to AutoWorld and was told that my vehicle was in transit and would be available in a little over 2 weeks. What followed was an absolute nightmare. I was unable to reach my salesperson for a few days, so I went to the dealership only to find out. it was due to personal issues. One would hope someone would have been available in his absence. Or at least returned my calls. During my visit I met with the manager Hector Suarez who apologized and assured me he would be available to assist in any way. He confirmed it was still in transit. My next call confirmed it was still in transit. Then after being told it was in transit for over 2 weeks I was told that there was inventory issues. Considering the car was coming from West Point Ga. and being told it had been in transit, I figure I could have pushed it here with some help. So hearing that was not very encouraging in the level of honest communications I was receiving. Since I had committed so much time I decided to stick it out, which I soon regretted. On 2 further attempts to reach Hector, and on the phone both times for close to 10 mins, he was not available to speak to me and never called me back. The next time I visited the showroom it was to get my deposit back. Time is the most precious thing we have, and I felt very strongly that AutoWorld STOLE TIME FROM ME!!!! I returned to Karp Kia and soon learned the difference between being appreciated and respected and the total opposite!!!! Neil Fogel was an absolute gentleman. As he was on my initial visit. I was mad at myself for not being more patient the first time. Michael Rosenberg was also a credit to the dealership. I learned this when I went in on an unscheduled visit and was treated by Mike as if I was HIS customer. I picked up my car today and could not be happier with my whole experience at Karp. What a Class Act they are. Reflecting back and thinking of the time I felt stolen from me, I can't help but recognize it wasn't a total loss. It gives me the opportunity to share my experience and hopefully keeps even one person from going to the wrong dealership!!!! Happy hunting too all out there that are looking for a KIA. More

This is a dealership worth visiting!! From the second I walked in , I got a honest , direct approach from this dealer. I told my salesman what I wanted to spend and what I wanted to put down . I was told a walked in , I got a honest , direct approach from this dealer. I told my salesman what I wanted to spend and what I wanted to put down . I was told a price and that was what it was ! My shock , after coming from Autoworld kia in East meadow , that the same car I was told I needed to put 6.000$ $ down for 40 $ more dollar a month !! Can you believe that . So my salesman Tom Cali was honest , kind , and took my needs to heart and the only ride I was taken on was in the new Kia I purchased!! If you need a car this is the dealership you should run not walk to . If you want to be treated like a person !! More

Our salesman, Tom Cali, was wonderful! He was consistently friendly and patient throughout the weeks of our transaction and made the leasing of a brand new 2022 Kia Soul a pleasure. Thank you so consistently friendly and patient throughout the weeks of our transaction and made the leasing of a brand new 2022 Kia Soul a pleasure. Thank you so much Tom and Karp Kia in Rockville Center N.Y. More

Hendrik Richert. Unequivocally the best customer representative I ever worked with and I am 62! He is excellent at communicating updates and getting the job done. representative I ever worked with and I am 62! He is excellent at communicating updates and getting the job done. More

Just want to say Thank you to Mark.Taub. His professionalism and honesty speaks for itself. . Ty Mark . Will definitely do business with you again. professionalism and honesty speaks for itself. . Ty Mark . Will definitely do business with you again. More

Car shopping at Karp Kia was a pleasurable experience. My sales consultant, Jeffrey Roucco, was amazing, professional and very knowledgeable. He was patient and worked with myself and my family to under My sales consultant, Jeffrey Roucco, was amazing, professional and very knowledgeable. He was patient and worked with myself and my family to understand the numbers and come to an amazing deal for my daughter's first car. Thank you Jeff, for your time and professionalism. You made the car buying process a friendly and easy experience for us. Much appreciated!!! More

Every time my daughter brings in her car , they scam her into getting something fixed on a brand new car. Would never buy another Kia at this dealership or any other dealership. I’m a huge Toyota fan I will into getting something fixed on a brand new car. Would never buy another Kia at this dealership or any other dealership. I’m a huge Toyota fan I will stick with them. They have the best and most honest service departments. More

My wife’s Kia minivan has less than 60,000 miles. The head gasket went and they want her to pay for it!!! Ridiculous!! Poor service head gasket went and they want her to pay for it!!! Ridiculous!! Poor service More

Little Mike ( Rosenberg ), Bruce and Big Mike were all awesome. I appreciate ever last one of those Men.. Karp Kia is Awesome and the Staff is great.. awesome. I appreciate ever last one of those Men.. Karp Kia is Awesome and the Staff is great.. More