Karl Flammer Ford - Service Center

Coming to the dealership is always such a pleasure and an easy task. Everybody is always very polite and very comfortable waiting room with a TV and snacks if you would like. easy task. Everybody is always very polite and very comfortable waiting room with a TV and snacks if you would like. More

At first I was a little upset but they did all they could to make me happy so I'm satisfied to make me happy so I'm satisfied More

The service writer was quite pleasant and didn’t give the impression he was in a hurry, wanting to know what the issue was. impression he was in a hurry, wanting to know what the issue was. More

Service dept left a lot to be desired. I had an appointment with Angelo. I dropped off my car at 945. Angelo called minutes later to have me approve a diagnostic. I approved. Three hours l I had an appointment with Angelo. I dropped off my car at 945. Angelo called minutes later to have me approve a diagnostic. I approved. Three hours later hadn't heard a word so I text him. He told me an hour later that diagnostics usually take 24 hours. He never told me that when he called for my approval. He said he would look into it and let me know where I was in the queue. He never called back. His lack of communication and follow thru were very disappointing. I also emailed the service dept the next morning seeing that he never called me and they never responded either. More

Friendly staff attentive courteous and always kept me informed of what needed to be done informed of what needed to be done More

Fast service Courtious and efficient. Helpful in explaining service options. Willing to listen to the customers concerns. Helpful in explaining service options. Willing to listen to the customers concerns. More

Robyn Brandl is the best service advisor I have ever dealt with. She goes above and beyond to keep me updated on my truck while in her care. dealt with. She goes above and beyond to keep me updated on my truck while in her care. More

Always efficient with maintenance and great with communication. Would recommend to everyone —they treat you more like friends than customers communication. Would recommend to everyone —they treat you more like friends than customers More

On time and informative. They explained every detail of service and explained what to expect They explained every detail of service and explained what to expect More

Except for the inspection taking 3hrs everyone at the dealership was helpful and professional. Thanks Christian dealership was helpful and professional. Thanks Christian More