Karl Flammer Ford - Service Center

Service was great inspite of the renovations going on in the one building. I was able to wait comfortably in the showroom area and enjoyed a cup of coffee, Was happy to see and chat a few minutes with Dou the one building. I was able to wait comfortably in the showroom area and enjoyed a cup of coffee, Was happy to see and chat a few minutes with Doug, a salesman, whom I have have bought my last two cars from. All in a all a positive experience. I am 90 years old and appreciate the good service. More

Great service as always. Great customer service. Been coming here for eleven years. The quality of work is always top notch. If you have a concern they address it immediately. coming here for eleven years. The quality of work is always top notch. If you have a concern they address it immediately. More

Excellent service. Coffe (Capuccino) competes with starbucks!Starbucks! As for service, the job was done in an efficient manner, I would recommend. After 45 days, my sales rep remembered me, this tell starbucks!Starbucks! As for service, the job was done in an efficient manner, I would recommend. After 45 days, my sales rep remembered me, this tells me he is engaged with customer and not just another sale More

Dale gets a poor rating.said oh you are covered then 3 days later calls back said you are not covered. poor poor service...............We miss you Darlene.....won't be coming back there days later calls back said you are not covered. poor poor service...............We miss you Darlene.....won't be coming back there More

Booked an appointment for mid day to be called back later to be told they wouldn’t be able to look at the truck today. Went to pick truck up and “couldn’t find me keys” since my advisor was gone at 4:30. Was to be told they wouldn’t be able to look at the truck today. Went to pick truck up and “couldn’t find me keys” since my advisor was gone at 4:30. Was later called 2 days later say they would look at my truck today , not even realizing I picked my vehicle up. Will not be bring my truck back and would not send anyone to this service department. More

We take our Ford there for all its maintenance, which we are very satisfied with. The gentleman checking me in and out was very knowledgeable, respectful, and got me a quote for some future service without are very satisfied with. The gentleman checking me in and out was very knowledgeable, respectful, and got me a quote for some future service without pressure, which is a plus. I will definitely be back for future service. My only negative would be the length of time it takes for an oil change. A small suggestion would be to have them done in a couple bays, so that we don't have to wait two hours for a routine service. Just a thought. Great job! More

This visit was good. Oil change and battery replacement under warranty on my 2013 Edge. A previous visit w my 2012 Focus made me swear I'd never go back. Service writer was Kara (now gone) tried to sell me under warranty on my 2013 Edge. A previous visit w my 2012 Focus made me swear I'd never go back. Service writer was Kara (now gone) tried to sell me hundreds of dollars of work for a front end rattle that I DIDN'T NEED (another dealership and 2 independent repair shops found it needed MUCH less to repair it!) She was eating lunch as she wrote up the repair order. How unprofessional when paying $150+ per hour labor charge! I was charged $100 for check engine light. They found one code. There were actually 5 codes which were found at an independent repair shop in Michigan. The Body Control Module was reset by my mechanic in Michigan and the left headlight started working. Prior to that, it had LOW voltage going to it. Flammer Ford had NO CLUE, as they were unable or unwilling to perform the code scan correctly! My experience with a turbo charger replacement (under extended warranty I purchased) on my 2013 Edge was good. Another dealership in Dade City sold us a "Ford Certified" used Edge with a junk transmission and turbocharger. I was told they never road tested the vehicle on the highway, as the highway was "too far away" More

Had appointment for my service. They got me in and out quickly...I like that so I didnt have to spend more time waiting to get it done quickly...I like that so I didnt have to spend more time waiting to get it done More

Satisfied with the service, the time it took, and the reasonable price. I had made an appointment a week in advance but when I arrived my appointment was not in their computer. Don't know why it had no reasonable price. I had made an appointment a week in advance but when I arrived my appointment was not in their computer. Don't know why it had not been recorded but the agreed to service my car anyway and I am grateful for that. More

No call to let me know if my truck was ready in Dales absence. I even left it one day longer. I finally called 3 times and transferred only to be put on hold until I got tired of waiting. The 4 th time I absence. I even left it one day longer. I finally called 3 times and transferred only to be put on hold until I got tired of waiting. The 4 th time I called I demanded to talk to some one to see if my truck was ready. Dale was paged and he called me back. By the way keep Dale he is a 10 just no one following up in his absence. I have been a customer since 2005 and spent a lot of money with you. You have lost your customer service and I find the sign in your lobby very offensive.🧐 More