Karl Flammer Ford

Steve did a great job explaining all the features on are new explorer from start to finish. new explorer from start to finish. More

I had another great experience buying my 2nd vehicle from Lloyd Wiilams. I love my Toyota Corolla and my Ford F-150. Thank you Lloyd! Lloyd Wiilams. I love my Toyota Corolla and my Ford F-150. Thank you Lloyd! More

My first service at Karl Flammer. Had an excellent experience, very easy to work with and I’m happy with the work they did. Had an excellent experience, very easy to work with and I’m happy with the work they did. More

I don't think customer service is a high enough priority. On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appoin On two occasions my service writer left or wasn't there at the end of my service which meant - no call when the car was ready- including this appointment. It seems that no one picks up the slack. I've witnessed the lack of back up (which is never an excuse) and I have also witnessed a hectic and chaotic office with no help from a supervisor or higher up. I don't really blame my service writers as much as I blame the culture, management focus, and training. Get some esprit de corps going and people like me might consider coming back - as of now - probably not. For this service I had an appointment and I left my car for a 2 day job. It wasn't even looked at for more than 2 days. I picked up the car after 4 days without a phone call to tell me it was ready. That kind of poor resource planning is unacceptable. Again - probably a higher ups problem. I named below my service writer as a person I worked with. I want to make clear that the fact that he couldn't get my car in sooner and that he left (on an emergency as I was told later) before I was notified about my car is more a culture/management problem than just him. He should have had back up and he should have been able to honor my appointment. He indicated he couldn't get the car in sooner. Unacceptable. But he should have had recourse with higher ups in this case. Apparently that is not how you do business. More

We were looking to trade in our Yukon in on a newer one. We saw where Karl Flammer Ford had a used Yukon Denali on their lot, so we went to take a look at it. We test drove it and after a short negotiatio We saw where Karl Flammer Ford had a used Yukon Denali on their lot, so we went to take a look at it. We test drove it and after a short negotiation period, we were finally able to agree on a deal. Lucas and Doug were helpful, friendly and easy to deal with. I would recommend Karl Flammer Ford who is looking to buy without the high pressure sales pitch. More

things went fairly smoothly. greg gave a good explanation of the new features on my car. suzanne was very efficient and helpful greg gave a good explanation of the new features on my car. suzanne was very efficient and helpful More

Very nice dealership. Very friendly. Doug Gerhardt explained everything to us. He was very knowledgeable. Very friendly. Doug Gerhardt explained everything to us. He was very knowledgeable. More

Service at its finest. From the sales department to the finance department everyone was very friendly and professional. I would certainly purchase another vehicle from th From the sales department to the finance department everyone was very friendly and professional. I would certainly purchase another vehicle from this team! More

Extremely accommodating. Troubleshot the issue and fixed. Also went above and beyond to make sure our courtesy vehicle was the right fit Troubleshot the issue and fixed. Also went above and beyond to make sure our courtesy vehicle was the right fit More

My overall experience has been very good. After having my car repaired, it came back to me with a new issue (gas gauge no longer working) but as soon as Robyn found out about it, she got in After having my car repaired, it came back to me with a new issue (gas gauge no longer working) but as soon as Robyn found out about it, she got in touch and set up an appointment to make it right. I love the fact that my car can be picked up from my house and delivered back after repairs. I trust Robyn's recommendations and of the service people I've dealt with over the past 10 years at Flammer, Robyn is definitely the best. More