Karl Flammer Ford

Great experience Sales Associate Jakob and Sales Manager Jason were Friendly, efficient and made themselves very available for questions during the process. They did Sales Associate Jakob and Sales Manager Jason were Friendly, efficient and made themselves very available for questions during the process. They did not pressure us like other dealerships. More

Misdiagnosed AC problem Went in for a problem with my AC. Was told I needed a new evaporator at a cost of $ 1750.00. The problem ended up being a broken piece with the recirc Went in for a problem with my AC. Was told I needed a new evaporator at a cost of $ 1750.00. The problem ended up being a broken piece with the recirculating system. I went back and explained the problem to the service advisor and showed her the broken part. All she wanted to do was argue with me that I was wrong. I was told I needed to speak to the service manager if I wanted a refund on the misdiagnosis. After waiting 30 min to no avail I gave up. If you go here for a repair I recommend you get a second before any repairs. More

Excellent experience We had an overall wonderful experience at Karl Flammer Ford. Especially with our salesman Lloyd W. He was honest and followed through with great cust We had an overall wonderful experience at Karl Flammer Ford. Especially with our salesman Lloyd W. He was honest and followed through with great customer service. We highly recommend Lloyd and Karl Flammer. More

Very Satisfied I had been shopping for an SUV. I went to 6 dealerships and drove the ones I had an interest in. After much research I decided on one from Karl Flamme I had been shopping for an SUV. I went to 6 dealerships and drove the ones I had an interest in. After much research I decided on one from Karl Flammer. I actually went here 3 times. Once on the way home from work just to look (not test drive) a vehicle, the 2nd time to test drive and then after driving others at different dealerships returned here to purchase. At no time did I ever feel pressured or hurried. Angel Garcia was my sales rep and it was a pleasure doing business with him. During my decision making process he was available at all times for my questions. I even texted him on the evening of July 4th and he immediately responded. From Angel to his Manager to the Finance Dept (Susanne, I believe), it was a good experience all the way around. It is very stressful making just a big decision and large purchase and they took the stress out of it. I definitely recommend coming here if you are shopping. And...I LOVE my new Ford Edge!! More

Sales Service The sales representative Mr Angel Garcia was outstanding. He truly listens and found what I was looking for. Rick Gibson was great too. Thank you The sales representative Mr Angel Garcia was outstanding. He truly listens and found what I was looking for. Rick Gibson was great too. Thank you More

Easy and friendly purchase! My husband and I have purchased several vehicles from Karl Flammer Ford over the past few years. This week, we each bought a new vehicle. Rick Gibson My husband and I have purchased several vehicles from Karl Flammer Ford over the past few years. This week, we each bought a new vehicle. Rick Gibson and Neal Kaiser were both great to work with and made sure we knew all the special features of our new Ecosports. Suzanne Johnston was extremely helpful with all the paperwork and financial details of our transaction. Very happy with our experience! More

Do not go to Karl Flammer Ford for any service! Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they ca Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they cause. -Flammer Ford never properly fixed my sunroof and broke the shade during the repair -Flammer Ford did a brake job on the wrong brakes causing major damage to my car -Flammer Ford damaged my car during a repair and covered it up using a zip tie to hold parts together I had just bought my 2014 Ford Flex and it had stopped running three weeks later. I had it towed in to Flammer Ford and found out the sunroof had been leaking and had ruined much of the electric system including 2 modules. Flammer Ford did the work and told me I had a guarantee on the parts and labor for two years. After I had my repairs here the sunroof continued to leak. They “fixed” it once and from then on just told me the water coming in was a normal thing. Each time i would go through a car wash or it rained hard, water would come in. I showed them pictures and videos of this. My ceiling is stained from the water. In the process of fixing the sunroof, they broke one of the tabs that hold the shade in place. When I brought this to their attention they told me this couldn’t be fixed, and could only be replaced. They told me it would cost me between $200-$300. I argued with them that this was their fault. They finally agreed to fix it. I came back and they had bent the tab back and slid it on to the track. The tab is still broken to this day and often comes off the track when used. I brought my car in to Flammer Ford for a routine brake job. I spoke to the person I normally work with and told her I wasn’t sure which brakes were going bad but I could hear them. I mentioned I recently had the brakes done on either the front or the back but wasn’t sure She said she would check them and fix the old pads. I came back to get my car and the person I had always worked with no longer was employed there. They told me they were charging me for diagnostics on my car that I found out later were supposed to be done for a different client. My cars brakes hadn’t been worked on. I left and came back for the car again after they told me they had done the brakes. A week later my brakes started making bad grinding sounds. I spent the next couple months bringing the car back there many times complaining about the brakes grinding. They argued that nothing was wrong. Eventually I brought my car to a different mechanic and found out they had replaced the new pads and left my problematic pads on. I ended up needing new rotors since they were chewed up from not having the brake pads replaced. I paid for extra brake job and the new rotors. Karl Flammer fought me over the brake job and I ended up having to pay for it in addition to the corrective brake job and new rotors. Now my car is again not running. I found out it is because there was a zip tie holding the wiring harness together that one of the modules Flammer Ford replaced plugs into. I brought the car to another mechanic and eventually to another Ford dealership and was told it’s apparent Flammer must have used the zip tie to hide the fact they broke the harness. Flammer is refusing to take ownership of this and I am left with a $3000 bill to fix the car. More

Fantastic Visit Doug was great! Dealership stayed open after hours to make sure we were taken care of. Their warranty is phenomenal!!! I will keep my eye open for my Doug was great! Dealership stayed open after hours to make sure we were taken care of. Their warranty is phenomenal!!! I will keep my eye open for my third vehicle. Thank you very much. More

C to the Situation Great customer service! Nice and pleasant attitude. Easy to work with. Honest and upfront, no hidden fees. The long drive up, was definitely worth it! Great customer service! Nice and pleasant attitude. Easy to work with. Honest and upfront, no hidden fees. The long drive up, was definitely worth it! More

Ford F-150 Purchase for Son Amazing experience!! Our sales rep Doug was wonderful!! The price was excellent and exactly what we were told over the phone. No hazel!! Made driving Amazing experience!! Our sales rep Doug was wonderful!! The price was excellent and exactly what we were told over the phone. No hazel!! Made driving across the state well worth it!!!!! More