Karl Flammer Ford

Do not go to Karl Flammer Ford for any service! Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they ca Avoid the service department here at all costs! Not only is the work sub par, but they don’t take accountability for their mistakes and damage they cause. -Flammer Ford never properly fixed my sunroof and broke the shade during the repair -Flammer Ford did a brake job on the wrong brakes causing major damage to my car -Flammer Ford damaged my car during a repair and covered it up using a zip tie to hold parts together I had just bought my 2014 Ford Flex and it had stopped running three weeks later. I had it towed in to Flammer Ford and found out the sunroof had been leaking and had ruined much of the electric system including 2 modules. Flammer Ford did the work and told me I had a guarantee on the parts and labor for two years. After I had my repairs here the sunroof continued to leak. They “fixed” it once and from then on just told me the water coming in was a normal thing. Each time i would go through a car wash or it rained hard, water would come in. I showed them pictures and videos of this. My ceiling is stained from the water. In the process of fixing the sunroof, they broke one of the tabs that hold the shade in place. When I brought this to their attention they told me this couldn’t be fixed, and could only be replaced. They told me it would cost me between $200-$300. I argued with them that this was their fault. They finally agreed to fix it. I came back and they had bent the tab back and slid it on to the track. The tab is still broken to this day and often comes off the track when used. I brought my car in to Flammer Ford for a routine brake job. I spoke to the person I normally work with and told her I wasn’t sure which brakes were going bad but I could hear them. I mentioned I recently had the brakes done on either the front or the back but wasn’t sure She said she would check them and fix the old pads. I came back to get my car and the person I had always worked with no longer was employed there. They told me they were charging me for diagnostics on my car that I found out later were supposed to be done for a different client. My cars brakes hadn’t been worked on. I left and came back for the car again after they told me they had done the brakes. A week later my brakes started making bad grinding sounds. I spent the next couple months bringing the car back there many times complaining about the brakes grinding. They argued that nothing was wrong. Eventually I brought my car to a different mechanic and found out they had replaced the new pads and left my problematic pads on. I ended up needing new rotors since they were chewed up from not having the brake pads replaced. I paid for extra brake job and the new rotors. Karl Flammer fought me over the brake job and I ended up having to pay for it in addition to the corrective brake job and new rotors. Now my car is again not running. I found out it is because there was a zip tie holding the wiring harness together that one of the modules Flammer Ford replaced plugs into. I brought the car to another mechanic and eventually to another Ford dealership and was told it’s apparent Flammer must have used the zip tie to hide the fact they broke the harness. Flammer is refusing to take ownership of this and I am left with a $3000 bill to fix the car. More

Fantastic Visit Doug was great! Dealership stayed open after hours to make sure we were taken care of. Their warranty is phenomenal!!! I will keep my eye open for my Doug was great! Dealership stayed open after hours to make sure we were taken care of. Their warranty is phenomenal!!! I will keep my eye open for my third vehicle. Thank you very much. More

C to the Situation Great customer service! Nice and pleasant attitude. Easy to work with. Honest and upfront, no hidden fees. The long drive up, was definitely worth it! Great customer service! Nice and pleasant attitude. Easy to work with. Honest and upfront, no hidden fees. The long drive up, was definitely worth it! More

Ford F-150 Purchase for Son Amazing experience!! Our sales rep Doug was wonderful!! The price was excellent and exactly what we were told over the phone. No hazel!! Made driving Amazing experience!! Our sales rep Doug was wonderful!! The price was excellent and exactly what we were told over the phone. No hazel!! Made driving across the state well worth it!!!!! More

Beat my car down. If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MP If you have a mustang do not take it here. When I dropped off my V6 Mustang (6 speed manual) the MPG showed 19.5 MPG. When I picked it up it was 13 MPG. Does anyone know what you would have to do to a vehicle to take it from 19 MPG to 13 MPG? 10 miles were put on my car in their care. You would have to SEVERLY beat my car down to deplete the MPG that much in 10 miles. Stay away from this dealer!!!! More

Great folks! Erin, Suzanne and Dave were very personable and helpful. Plus I got a good deal! I would highly recommend Klammer! I drove 2 1/2 hours each way to p Erin, Suzanne and Dave were very personable and helpful. Plus I got a good deal! I would highly recommend Klammer! I drove 2 1/2 hours each way to purchase a used vehicle there. More

Great people and great cars! The dealership made my son and I feel very comfortable when purchasing his first car. From the time we walked through the front door to walking out w The dealership made my son and I feel very comfortable when purchasing his first car. From the time we walked through the front door to walking out with the car keys you made us feel welcomed and like family. Thank you! More

Great Experience This is the second vehicle that we have purchased from Karl Flammer Ford, and each experience has been excellent. From the hospitality of the staff to This is the second vehicle that we have purchased from Karl Flammer Ford, and each experience has been excellent. From the hospitality of the staff to the knowledge of our sales associate (Doug), to the integrity of the owners and the professionalism of the finance department (thanks, Jay), we could not be happier! Highly recommend this dealership, and thanks for everything! More

service i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the i took my ford excursion to your dealer and I was told to speak to rob and seen I have been there all I get is good service the is hard to find in the dealers at this time in age thank you for all you have done for me so far and my car More

Nice people They took their time with me, handled some difficulties well and helped me leave there a happy person in a Certified Pre-owned Ford vehicle. They took their time with me, handled some difficulties well and helped me leave there a happy person in a Certified Pre-owned Ford vehicle. More