Kahlo Chrysler Dodge Jeep

I was looking to purchase a 2013 Dodge Dart. I found one on the lot that was the right color and model but I wanted to add some additional features. Chris promised that I could order my car to my exact spe on the lot that was the right color and model but I wanted to add some additional features. Chris promised that I could order my car to my exact specifications. I went through everything that I wanted to add to the car and after a long wait he showed me the price of the car I wanted to order. Ordering commenced and six weeks later my car arrived and none of the added features were there. It started with it not having remote start, however, this problem could have been solved after an hour of talking with service team. I agreed that this would be fixed at no charge and I received my key and started up my car to leave the lot. I first noticed that I did not have the under passenger seat storage. Then I realized that the radio was the 8.4 uconnect touch screen however, it did not include navigation, bluetooth or even satellite radio. These were all things that I had told Chris I wanted in my car when ordering and he assured me that they would all be included. I went back in to address these major issues and Chris tried to tell me that I did not discuss this with him. After reminding him of the specifics of the conversation he finally admitted to having the conversation. He then admitted that there was a mistake in ordering and they did not know their own uconnect systems. It was evident that I knew more about this make and model then any of the sales personal. I explained to him the reason why I was willing to pay more for this car was because it had everything I wanted and now that wasn't the case. He went to go speak to his manager to see what he could do. Two hours later, he said there was nothing that he could do and that there were no other cars like mine in stock. At this point not wanting to walk away from this deal I asked if there was anyway the features I wanted could be integrated into the car. He stated that he would speak to his service manager, something he probably should have done in the first place. Another hour went by and there was nothing he could do except reorder the car. I explain that this would be acceptable if I could get the car at the agreed upon price. He went back to his manager to see what he could do. The initial price of the new car was $2500 over the price of the car I wanted, which did not add up because according to the online pricing the additional features were only a $1000 price difference. He then came back with his "best" deal, the difference he offered me a friends and family discount which was still a $1700 price difference. I told him that this was unacceptable and if that was the best he could do I could get that deal at ANY dodge dealer without any of the headache. When I went to get my deposit back he acted as if I hadn't put a deposit down and asked me for the receipt. He took the receipt and said you'll get it Monday after the weekend, I then had to ask for a copy of the receipt. Overall, no one at Kahlo seemed the least bit concerned that they had just lost a sale (mean while another customer walked away from their car during my five hour ordeal). This is not a way to do business a do not recommend any one to go there. More

Purchased a used truck for $32,000 the next day it day it leaked oil and antifreeze and ran rough. Took it right back to KAHLO and even though I have the window sticker which shows in large print "3 month; 3 leaked oil and antifreeze and ran rough. Took it right back to KAHLO and even though I have the window sticker which shows in large print "3 month; 3,000 mile warranty" KAHLO refused to fix it. As soon as legal action started Pete Kahlo decided to meet with me. Nothing has been fixed yet. Beware; just because it is expensive dont assume that it is not junk. Dont trust Kahlo at all; there are way too many reputable dealers to buy from that will not try to sell you junk and then say "Sorry, I know its only been two days but you did not buy the expensive extended warranty" More

Every portion of the sales process was terrible. From the sales rep not knowing his product, to financing (I was promised a rate that was not upheld), to my new jeep not having the radio i had ordered it wit sales rep not knowing his product, to financing (I was promised a rate that was not upheld), to my new jeep not having the radio i had ordered it with and being made to feel bad for wanting money back for a radio i didn't even get! BY THE OWNER! You would think when you spend 45K they might treat you as a valued customer. It was just an awful experience all the way around. Don't make the same mistake i did. Go to another Jeep dealer. More

I just wanted to tell you how wonderful my Chrysler 200 is. I just recently returned from a trip to Branson Missori. My 200 on average got 38.5 mpg or 480 miles to one tank. I have had a wonderful selli is. I just recently returned from a trip to Branson Missori. My 200 on average got 38.5 mpg or 480 miles to one tank. I have had a wonderful selling and service experience with Kahlo. More