Kahlo Chrysler Dodge Jeep
Noblesville, IN
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Was on a trip to visit my mother from out of state. Had check engine light come on so I brought it right to the dealer. Within 20 minutes they told me that they were going to start with a PCM ($1600) p Had check engine light come on so I brought it right to the dealer. Within 20 minutes they told me that they were going to start with a PCM ($1600) part and I would have to wait 4 days for it to be ordered. Mind you I know as a prior service tech at CDJR that there is no freaking way they could determine that without doing the proper troubleshooting tree. I asked them (DAVE) if they could guarantee that would fix the issue. He said no. Long story short I took my truck and went to my mothers lifted the hood and removed the connector to the PCM and found corrosion on the connector. I cleaned it and runs like a top! I will never recommend this place. Out $250 for a half @$$ diagnostic. More
Jimmy Montgomery in the service dept stepped up and made me a very happy customer after a frustrating start. My transmission needed to be replaced under warranty. Jimmy put a rush on the part, worked all da me a very happy customer after a frustrating start. My transmission needed to be replaced under warranty. Jimmy put a rush on the part, worked all day, and even stayed an hour after closing, dripping sweat, to ensure my vehicle was completed for my cross-country move the next morning. He was kind and explained everything along the way…picked up where others dropped the ball…and didn’t even cast blame. He simply offered solutions and followed through. I wish we didn’t move away, cause I’d trust Jimmy every time. More
Easy to schedule appointments and the service staff is personable, professional, knowledgeable. The waiting area is clean and well stocked with drinks and snacks. personable, professional, knowledgeable. The waiting area is clean and well stocked with drinks and snacks. More
Wasn’t fixed took it back said they needed to keep it over the weekend. Parked out back on the lot unlocked with my tools in it! They weren’t working on it over the weekend. Parked out back on the lot unlocked with my tools in it! They weren’t working on it More