Kahlo Chrysler Dodge Jeep

for Service do NOT waste your time go elsewhere We took my son's jeep there as we had an exclusionary warranty that covered MOST of the repairs we wanted to have done. First of all, I dropped the wa We took my son's jeep there as we had an exclusionary warranty that covered MOST of the repairs we wanted to have done. First of all, I dropped the warranty off with the vehicle and advised the service advisor (Ryan) of the repairs that were covered under warranty. He said great, took the paperwork and then I'm not sure where it went. After 24 hours I received a call from Brandon who advised me of the repairs and told me they weren't covered under our warranty. I immediately called our previous dealership who were several weeks backed up and had advised us to take it to another dealership if we needed it done sooner so we did and Kahlo is in the neighborhood. The previous dealership called the warranty company to find out Kahlo hadn't called them or filed a claim. I called Kahlo back and finally after two full days of sitting and doing nothing they filed the claim. It did take the warranty company two days to approve the claim. Once approved, Kahlo submitted a repair bill WAY over retail for the parts so the warranty company purchased the parts and sent them to them. WAY unethical to be charging significantly OVER retail. IF this dealership quotes you work Look up the parts price and don't allow yourself to get ripped off. The warranty parts were sent over and signed for by Kahlo at 9:00 am. It took them TWO days to get the parts from their parts dept to the technician working on our vehicle. I received THREE different days to pick it up and was told the parts were there, but it took them two days to get the parts to the mechanic. Slightly ridiculous as they were in the same building at 9:00 am and two days later at 2:00 pm the mechanic stated he received the parts. Needless to say we will NOT be returning for any future service needs. There are other dealerships with much better service departments within a 15 minute drive. People who are happy with your service department might actually purchase more service and more vehicles from your dealership but if you charge OVER retail for your parts and keep jacking people around they leave reviews to let others know who won't be tricked into paying for over priced parts and unfair treatment. More

I had a great experience! Everyone was kind, courteous, and helpful. I highly recommend Jon Link. He was very easy to work with, so much that when I came to pick up my vehicle I bought a second one while and helpful. I highly recommend Jon Link. He was very easy to work with, so much that when I came to pick up my vehicle I bought a second one while I was there. I will definitely look no further when looking for my transportation needs. Thanks! More

Nick did a great job showing us your inventory within the guidelines we specified...no pressure or upselling. He was very helpful. Also, Hillary fielded my wife's initial call and had Nick ready for us and guidelines we specified...no pressure or upselling. He was very helpful. Also, Hillary fielded my wife's initial call and had Nick ready for us and a car initially available for us to look over when we arrived . More

Dave, Dave and Wayne were all extremely helpful and efficient and friendly! Couldn’t have asked for a better experience for my first time buying a car on my own! I have bought a few cars from Kahlo now efficient and friendly! Couldn’t have asked for a better experience for my first time buying a car on my own! I have bought a few cars from Kahlo now and will likely go back to them for my next one :) More

This was such an amazing buying experience. I was explained every detail of financing and treated with respect from start to finish. I highly recommend! explained every detail of financing and treated with respect from start to finish. I highly recommend! More

We had a great experience shopping for a vehicle. We came in not really knowing what we wanted and the salesman worked very hard with us exploring different vehicles and we finally found the perfect one that in not really knowing what we wanted and the salesman worked very hard with us exploring different vehicles and we finally found the perfect one that fills our needs. More

Great customer service! A lot of options on the lot to view or test drive. Nick was very helpful and a pleasure to work with! view or test drive. Nick was very helpful and a pleasure to work with! More

Great dealership. The people are very knowledgeable about the vehicles they sell. Our salesman Justin Lee was excellent. This was our 4th purchase/lease at Kahlo. From the owner to all of the employees they the vehicles they sell. Our salesman Justin Lee was excellent. This was our 4th purchase/lease at Kahlo. From the owner to all of the employees they are committed to satisfying the customer! More

Great deal on my 2019 ram! Fast and convenient sale! Able to trade in my old titan! Happy with the deal! Thanks again people at kahlo to trade in my old titan! Happy with the deal! Thanks again people at kahlo More

Great salesman! Was in and out whole process was smooth. Finance was quick and processed and out the door. Second Jeep we have owned looking forward to having one again Finance was quick and processed and out the door. Second Jeep we have owned looking forward to having one again More