KIA at Napleton's Northlake

Nice place to shop for pre-owned kia. Worked with Yefim Koza on a sale. He was courteous, and willing to sweat in the heat. Would recommend anyone to go to him for a sale. Koza on a sale. He was courteous, and willing to sweat in the heat. Would recommend anyone to go to him for a sale. More

My husband took my bmw to install 4 new tires because they had a great sale, and my car drives wonderful. They explained everything to me in detail and when it was time to pay, the invoice was exactly wh they had a great sale, and my car drives wonderful. They explained everything to me in detail and when it was time to pay, the invoice was exactly what they said. Will definitely look at doing other devices there as they repair other makes and models. More

Just recently purchased a Kia Sorento. Be sure to stop by and see Yefim. He was very friendly and worked hard to mske sure your car buying experience is comfortable. Thank you Yefim! and see Yefim. He was very friendly and worked hard to mske sure your car buying experience is comfortable. Thank you Yefim! More

Mt wife and I purchased a used car from Napleton last year. The sale went well and the price of the car was a little high but I had the car fax and found that the car had mostly all repairs and maintena year. The sale went well and the price of the car was a little high but I had the car fax and found that the car had mostly all repairs and maintenance done at dealerships. About 6 months after the purchase My wife took the car in for a minor repair which went well, except when the tech returned the car to her he told he found another part that had to be replaced. I checked the part myself and then took it to a private technician, we both found the part was fine. Looking at the car fax I found that Napleton had replaced the part 2 yeas ago. needless rto say that was my first/last visit to napleton,s repair service center. I have a free oil change coming up, but i will do it myself. By tring to sell me something that I didn't need they have lost far more money than they would have made selling me an uneeded repair. Bobby Alan More

Very hands on and communicative... did everything to help me leave with a car and for that I am grateful and pleased with my service me leave with a car and for that I am grateful and pleased with my service More

**MUST READ FOR FIRST TIME BUYERS**It’s April and I **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me whe **MUST READ FOR FIRST TIME BUYERS** It’s April and I purchased my car in February. Dikerson was my Sales Rep and he has tried to always help me when he can. Some of the staff here are absolutely amazing and try their best, not sure if it is management i should blame. If you plan to purchase your vehicle please do a full inspection and understand the “VIP” service isn’t so “VIP” i purchased it to receive the perks it mentioned and I’ve been let down more than once in this short period. Free unlimited car wash - is an exterior wipe down and my windows still had stuff on it. When i got in my car i was surprised not even a basic vacuum or dash wipe down. Didn’t expect a whole detail shampoo seats but my car basically looked the same as i brought it in. Time for a loaner car instead of sitting here waiting since i have two children age 1 and 5 they seem to one never have it or never want to give them out. The car exterior coat -___- yeah right. I know the car is used with only 14,000 miles (which everything was perfect and for the most part still is) When i was given the car i never looked in the glove compartment until i got home to use the manual and there was mildew all inside the Manual and in my glove compartment. There was mini stains on the top of the car & almost like coffee in the middle car charger area. Oh and i didn’t look at the top of the car thank god for my step dad looking at the top of the car the antenna was cracked and my radio wasn’t working properly. I made my complaints they took a month to order the antenna because they “forgot” to order it when i made a complaint, now they tell me i have to worry about getting a manual from Chevy because management doesn’t want to look for one for me. So i contact Chevy because at this point I’m over Napleton Kia Customer Service and False advertising I feel like I was robbed the only good thing here is the two gentlemen that try to turn my mood that is Mr. V in service and Dikerson the sales rep. BEYOND PISSED i went the extra mile to make sure i got all the coverage and “vip” service to be treated like i got bare minimum trying to get free stuff when in fact i paid extra to make sure i would be taken care of in the best way. WASTE OF MONEY More

Great listener!Not pushy...understood my needs and Great listener! Not pushy...understood my needs and worked to get a car and deal for me that matched needs. Great follow up delivered as promised! Great listener! Not pushy...understood my needs and worked to get a car and deal for me that matched needs. Great follow up delivered as promised! He was easy to talk to and to work with. Every experience at napleton has been great. I look forward to continuing business with them. More

Did not perform the services but charged for them. I brought in my Kia Cadenza there for an oil change and a tire rotation. After I got my car back and went home, I noticed that the tires were not rota I brought in my Kia Cadenza there for an oil change and a tire rotation. After I got my car back and went home, I noticed that the tires were not rotated. I called them and told them about it and they said that they didn't rotate the tires because they are worn out too much. What a cop out bs excuse - so why did they charge me for it? I can't be sure they even did the oil change now and I don't trust them at all. Never going there and you shouldn't either. More