KIA at Napleton's Northlake

Horrible customer service after the sale! I bought a KIA Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2 Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2021!!! More

Went to Napleton Kia. Ricardo sold me a new Sportage. He Went to Napleton Kia. Ricardo sold me a new Sportage. He was kind, funny and conscientious and a huge help getting me into a new car. Went to Napleton Kia. Ricardo sold me a new Sportage. He was kind, funny and conscientious and a huge help getting me into a new car. More

Mean spirited greedy people who don’t keep their word. First, when I leased the car, I was given one price by the salesman then a bunch of additional charges when they sent me to “finance” Then, I made a First, when I leased the car, I was given one price by the salesman then a bunch of additional charges when they sent me to “finance” Then, I made a service appointment in May 2020 because of a Buy one get one free promotion. I made an appointment for today, and they said they couldn’t take me nor honor the promotion. No curtesy, no explanation, no curtesy call ahead of time telling me they could service my car. Etc. well this is a lease and I will not service it again anywhere. Do not go to this dealership. More

I bought my 2nd Kia Forte from Johnny Jaramillo a couple of weeks ago. He listened to me when I gave him my price range, my wish list and even the color I was hoping for. Within 30 minutes Johnny pulled my of weeks ago. He listened to me when I gave him my price range, my wish list and even the color I was hoping for. Within 30 minutes Johnny pulled my new car up for a test drive. It was exactly what I had wanted! The finance officer was also most excellent to work with. I highly recommend this dealership! 01-12-21 Must xhange to 1 star review. Turns out Kia dealership has still not paid my car that I traded in off - even though they bought it from me on Dec 17,2020. Now I have two car payments because Kia I’ll not return my calls to correct their mistake. Live and learn. More

Excellent Costumer Service! Happy with the car we bought.. IHAB is the SALESMAN you want to MEET when you get to this PLACE. He will show you what you need!! bought.. IHAB is the SALESMAN you want to MEET when you get to this PLACE. He will show you what you need!! More

Diego Hodgson Sales&Leasing Specialist,Provided Diego Hodgson Sales&Leasing Specialist, Provided excellent customer service. He listened to my story,my concerns and my intent with my second purchas Diego Hodgson Sales&Leasing Specialist, Provided excellent customer service. He listened to my story,my concerns and my intent with my second purchase of a vehicle at Napleton Palm Beach, he address everyone of them brillantly.I am gracious and very satisfied with my new vehicle and Diegos exemplary service. Thank you Diego. More

Unable to confirm availability of cars as advertised. Automated messages followed by unknowlegable employee callbacks. In the end, they won’t tell you the car is sold! Just a lure to get you into showr Automated messages followed by unknowlegable employee callbacks. In the end, they won’t tell you the car is sold! Just a lure to get you into showroom in order to offer you a more expensive product. Don’t waste your time. They are crooked! More

Rocco (in sales) provided timely, top notch service with a smile & humor. Great salesman! He made sure we were happy & satisfied driving away in our new car!😍 a smile & humor. Great salesman! He made sure we were happy & satisfied driving away in our new car!😍 More

This dealership had to be the worst one I ever tried to deal with in my life. After sending an automated message concerning the availability of a vehicle, I was contacted at least 3 times from various mes deal with in my life. After sending an automated message concerning the availability of a vehicle, I was contacted at least 3 times from various messaging services working for this dealership. Never able to confirm the availability of this vehicle after 4 days of messaging and calling, we finally were told the vehicle was available and set off on a 1.5 hr trip. Halfway there, we got a call telling us it was sold. Next day and even a week later, vehicle is still on their website. Never, never, go there! A horrible experience! More