KIA at Napleton's Northlake

Went there with a morning appointment in the middle of the week. Oil Change and Tire Rotation - simple enough, right? I waited at the freezing cold dealership for 3 hours. I got hungry so I bought chips the week. Oil Change and Tire Rotation - simple enough, right? I waited at the freezing cold dealership for 3 hours. I got hungry so I bought chips from the vending machine. The chips were expired of course. The dealership waiting area was okay I guess but it was freezing cold. During the 3 hours I was there, not once did I receive any updates about what was going on with my car. I had to keep asking myself and no one except Ryan T. wanted to help me or dozens of other clients waiting. The Service Manager, Jim, was so annoying though. He would not get up from his desk to help with anything or take care of any clients. While the Service Advisors were scrambling and trying to get people processed, he was sitting in his office, drinking an energy drink and eating a Chipotle Burrito. It was almost comical. Oh and did I mention that they charged me for the tire rotation and didn't perform it? I didn't buy my Kia there but if this is their service department, I shutter to think what's their sales department like. Don't go there. More

It’s been almost 30 days since I turned in my car to find out, a pay off payment was not made on the vehicle I turned in and someone bought less than 7 days later. So, I paid for them to drive my truck a mon out, a pay off payment was not made on the vehicle I turned in and someone bought less than 7 days later. So, I paid for them to drive my truck a month. Not very happy with my experience. Bill was great, but I would say follow up with your bank before you get a surprise phone call like I did. If I didn’t make a payment, I was going to take a hit on my credit. Called to find out a check wasn’t even sent out yet. Not a great experience. Also, the day I brought the car home, the next day all the engine lights went on and the car stopped working properly. Didn’t have 250 miles on it. More

HORRIBLE HORRIBLE experience if I could give 0 stars I would!! I bought a car when I test drove it everything was fine they did the oil and some other stuff and they bring it out to me and the lights on t would!! I bought a car when I test drove it everything was fine they did the oil and some other stuff and they bring it out to me and the lights on told me it was just a gas cover I would be fine. Next day there's a bunch of oil under my car. They told me they had a better car to look at I looked at it and that one had problems to they told me there was nothing else like this is a dealership not a hole in the wall like come on!! In the end they couldn't fix there mess up so they refused me.. More

The best dealership I have ever worked with. The general manager and service manager will bend over backwards to help you. Took care of an issue I had promptly and went over and beyond to help me. manager and service manager will bend over backwards to help you. Took care of an issue I had promptly and went over and beyond to help me. More

We are very happy with the way Dikerson Albert (our Sales rep) and Roxy Lambert (our Service Advisor) handled an issue we had with our car. It was resolved to our satisfaction and we would highly recommend rep) and Roxy Lambert (our Service Advisor) handled an issue we had with our car. It was resolved to our satisfaction and we would highly recommend anyone buying a car to to buy from Napleton. More

My name is Eva Green. I brought my elderly 81 year old My name is Eva Green. I brought my elderly 81 year old mother Mary green Ingram to look at a suv on january 4 2021. We test drove the suvs 2 of t My name is Eva Green. I brought my elderly 81 year old mother Mary green Ingram to look at a suv on january 4 2021. We test drove the suvs 2 of them. I previously had given the dealership a excellent review . Upon me having time to sit down and look at my mothers paperwork that she had signed off on 3 weeks later. I realize i had been deceived by a crooked salesman by the name of Ihab and the crooked finance manager by the name of simeon. During my transaction with Ihab i told him i was looking for a vehicle under 15000 with low miles. when we finalized the deal he told me he could get me the car for 14,500 which was a 2018 kia spectrum. We also discussed the other offers that he desperately pushed me to purchase ; which was a maintenace plan, upon our discussion and he speaking with that crooked finance manager simeon we agreed on a price of 1500 dollars. the maintenance plan included the car being serviced along with tire rotation oil change and a key replacement etc. needless to say the car is still under warranty. sadly when i saw all these additional fees being charged such as key protection replacement ; napleton care maintenance tire and wheel protection ; program options etc. the contract that was given to my mother was fraudulent. i will be filing a complaint with the better business bureau and with your corporate office . i am so disappointed and so is my elderly mother. i will advise anyone to read your contract; before you sign it. If they had the heart to do this to a elderly person they would do it to anyone....... More

This review is for Dikerson Albert. We had to go in for service, but ended up buying a new car. He was very polite and personable, very helpful. He answered all of our questions, and he was very quick to g service, but ended up buying a new car. He was very polite and personable, very helpful. He answered all of our questions, and he was very quick to get us all set up and ready to go. He is a great asset to the business. A wonderful experience all around. More

This review is for Dickerson Albert and Keisha Pearsall. Although I didn't purchase a vehicle, I had the best experience with them, they were very kind and very informative and when I can purchase a vehicle Although I didn't purchase a vehicle, I had the best experience with them, they were very kind and very informative and when I can purchase a vehicle I will be back for him to help me. More

Totally deceptive. Sales “manager” told me the advertised price and the true car member guaranteed price was only if I financed with them. He was more interested in selling me financing than selling me the t price and the true car member guaranteed price was only if I financed with them. He was more interested in selling me financing than selling me the truck. Also they try to charge over $2k in ridiculous dealer fees (complete bogus fluff). Combined with the lowball trade-in offer, it was more than the same vehicle brand new. Do not walk away from this dealer... RUN! More

Horrible customer service after the sale! I bought a KIA Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2 Stinger on Nov. 17th, 2020 and neither I nor the lender (PNC) Bank nor the Bureau of Motor Vehicles in Ohio have received a title as of Jan. 14th, 2021!!! More