Joyce Honda - Service Center

diagnostic and repair through warranty. Service department very accomodating. Day one was diagnostic and I opted to come back the next day for the repair. Service techs and CSR's thorough Service department very accomodating. Day one was diagnostic and I opted to come back the next day for the repair. Service techs and CSR's thorough and pleasant to deal with. More

Long wait Actual service to my car was good, I waited for more than 3 1/2 hours to finally get my car. I was told that it would take two hours. After three hou Actual service to my car was good, I waited for more than 3 1/2 hours to finally get my car. I was told that it would take two hours. After three hours, the gentleman at the desk went into the To find out why my car was still in the same position as it was when I left it. It would have been nice if someone had come into the waiting room to explain the problem. It also would have been nice if there was water and some snacks left in the waiting room. By the time I left I was feeling ill because I had not eaten since an early breakfast. This was so inconsiderate. I will probably bring my car back to Joyce Honda for servicing, but I will now make it a point to get a loaner. This was out rages. More

Professional and courteous experience. It is a professional and courteous experience for me with the employees at Joyce Honda at each service visit (+). I rely on their expertise and courte It is a professional and courteous experience for me with the employees at Joyce Honda at each service visit (+). I rely on their expertise and courteous descriptions of the mechanics in technological advancements of the auto industry and their application on servicing my SUV. More

Great Best service in the area clean great people will send all my family and friends to Joyce Honda for service and to buy my next pre owned or new Honda g Best service in the area clean great people will send all my family and friends to Joyce Honda for service and to buy my next pre owned or new Honda great job guys More

Totally Awesome! Thank you Dan Cuccio for servicing my car. I was able to get a loaner car because I live a distance away and you were able to complete my services on Thank you Dan Cuccio for servicing my car. I was able to get a loaner car because I live a distance away and you were able to complete my services on time. You were also able to correct my Bluetooth phone and discard my ex-boyfriend oil change junk out of my garage. THANK YOU VERY MUCH! More

Great Personal Service As always I received a warm welcoming greeting from the Service Rep Mr Dwight Philips and his fellow booth team members and obtained the Service I ne As always I received a warm welcoming greeting from the Service Rep Mr Dwight Philips and his fellow booth team members and obtained the Service I needed. More

Very Busy I have taken my Hondas at Joyce service for 12 years now. But I am finding lately is that service on the weekends is very very busy (much more than u I have taken my Hondas at Joyce service for 12 years now. But I am finding lately is that service on the weekends is very very busy (much more than usual) and the last two times I was there in the past two months they have been short staffed (techs not showing up for work on a Sunday). On weekends people start lining up for service at 7am (1 hour before the service opens). I am finding it very difficult and inconvenient to have my car serviced at Joyce. I am also seeing a decline in quality of work and I believe it is because the techs are being rushed to complete the job and get to the next car. If this keeps up I may switch to Honda of Hackettstown for my service needs. More

3 Hr Oil Change All the people are very nice and the waiting room is clean and stock with refreshments, however, I do not think I need to wait 3 hrs. for an oil chang All the people are very nice and the waiting room is clean and stock with refreshments, however, I do not think I need to wait 3 hrs. for an oil change. They told me 1 hr 45 in which was not great but I really wanted to have it done at the dealership. After that time everyone who was there before and after me was gone and my car had moved 3 cars up. When I went out to inquire they said they don't know what happend and took my car in the next 15 minutes. They did find a nail in my tire and replace the tire which was nice but the whole oil change and tire only took 20 min. They were very apologetic but if you have a first come, first served system, that's what you should do. Maybe for actual problems with my car I would return but I will be going to JiffyLube for all future oil changes or perhaps another Honda dealership. More

Erik Matos is an excellent service advisor. Erik Matos is very professional and always provides the best service. He is very familiar with my vehicle's needs. He provides the best options. Erik Matos is very professional and always provides the best service. He is very familiar with my vehicle's needs. He provides the best options. More

Friendly and efficient While we haven't had Joyce do any major servicing yet, they have helped us several times with minor servicing, such as oil changes and recalls.. Their While we haven't had Joyce do any major servicing yet, they have helped us several times with minor servicing, such as oil changes and recalls.. Their employees have always been both friendly and efficient. We appreciate that we can leave our car there and have them phone us when it's ready to be picked up. Most recently, our splash guard was partially torn off. Joyce put it back in place at no charge. They even reused our clips, so didn't even charge us for those. That kind of service will definitely bring us back! More