Joyce Honda - Service Center

Great Personal Service As always I received a warm welcoming greeting from the Service Rep Mr Dwight Philips and his fellow booth team members and obtained the Service I ne As always I received a warm welcoming greeting from the Service Rep Mr Dwight Philips and his fellow booth team members and obtained the Service I needed. More

Great Best service in the area clean great people will send all my family and friends to Joyce Honda for service and to buy my next pre owned or new Honda g Best service in the area clean great people will send all my family and friends to Joyce Honda for service and to buy my next pre owned or new Honda great job guys More

Professional and courteous experience. It is a professional and courteous experience for me with the employees at Joyce Honda at each service visit (+). I rely on their expertise and courte It is a professional and courteous experience for me with the employees at Joyce Honda at each service visit (+). I rely on their expertise and courteous descriptions of the mechanics in technological advancements of the auto industry and their application on servicing my SUV. More

Very Busy I have taken my Hondas at Joyce service for 12 years now. But I am finding lately is that service on the weekends is very very busy (much more than u I have taken my Hondas at Joyce service for 12 years now. But I am finding lately is that service on the weekends is very very busy (much more than usual) and the last two times I was there in the past two months they have been short staffed (techs not showing up for work on a Sunday). On weekends people start lining up for service at 7am (1 hour before the service opens). I am finding it very difficult and inconvenient to have my car serviced at Joyce. I am also seeing a decline in quality of work and I believe it is because the techs are being rushed to complete the job and get to the next car. If this keeps up I may switch to Honda of Hackettstown for my service needs. More

3 Hr Oil Change All the people are very nice and the waiting room is clean and stock with refreshments, however, I do not think I need to wait 3 hrs. for an oil chang All the people are very nice and the waiting room is clean and stock with refreshments, however, I do not think I need to wait 3 hrs. for an oil change. They told me 1 hr 45 in which was not great but I really wanted to have it done at the dealership. After that time everyone who was there before and after me was gone and my car had moved 3 cars up. When I went out to inquire they said they don't know what happend and took my car in the next 15 minutes. They did find a nail in my tire and replace the tire which was nice but the whole oil change and tire only took 20 min. They were very apologetic but if you have a first come, first served system, that's what you should do. Maybe for actual problems with my car I would return but I will be going to JiffyLube for all future oil changes or perhaps another Honda dealership. More

Erik Matos is an excellent service advisor. Erik Matos is very professional and always provides the best service. He is very familiar with my vehicle's needs. He provides the best options. Erik Matos is very professional and always provides the best service. He is very familiar with my vehicle's needs. He provides the best options. More

Friendly and efficient While we haven't had Joyce do any major servicing yet, they have helped us several times with minor servicing, such as oil changes and recalls.. Their While we haven't had Joyce do any major servicing yet, they have helped us several times with minor servicing, such as oil changes and recalls.. Their employees have always been both friendly and efficient. We appreciate that we can leave our car there and have them phone us when it's ready to be picked up. Most recently, our splash guard was partially torn off. Joyce put it back in place at no charge. They even reused our clips, so didn't even charge us for those. That kind of service will definitely bring us back! More

Oil change and pre-trip check up before journey This was an easy visit. It was a little early for my 15000 mile check up, however, we were taking a long journey and wanted to make sure everything This was an easy visit. It was a little early for my 15000 mile check up, however, we were taking a long journey and wanted to make sure everything was in good shape. We pulled in at noonish on a Friday, the service bays were a little busy, however we were out and on our way in just over an hour. The waiting room was comfortable and when the colleagues walked through they always reminded the customers about the refreshments available. Lennon Presto made it very convenient. Thanks!! We also stopped by the show room to check with our Salesman Larry Swanson about new vehicles and express our general happiness with our 2018 CRV. Always friendly and professional. Thanks Larry! More

I Love Joyce Honda Service oil change, tire rotation, filter replacement. Eric explained what was needed and the cost. He gave me a time estimation as well. I have been Joyce H oil change, tire rotation, filter replacement. Eric explained what was needed and the cost. He gave me a time estimation as well. I have been Joyce Honda customer since 2012 when I bought y first Civic. All my maintenance has been done at this location and I have always been satisfied. Staff is friendly and Eric has been my rep many times over the years. Eric is GREAT!!! He is polite, knowledgeable, and patient dealing with this senior answering all my questions and putting me at ease with the service and cost. I can trust him. That is important at my age. More

Professional service I needed a regular maintainence, the lady on the phone said I can just walk in, so I did. I got immediately attention, my consultant Erik treated me p I needed a regular maintainence, the lady on the phone said I can just walk in, so I did. I got immediately attention, my consultant Erik treated me politely and explained things clearly to me. The whole process took about one and half hour, I felt great. More