Joyce Honda - Service Center

Long wait but good service Wait was extremely long. However, good service made up for everything. Although, i wish it was Appointment based so everyone gets done quickly. Great Wait was extremely long. However, good service made up for everything. Although, i wish it was Appointment based so everyone gets done quickly. Great waiting area. Keeps you comfortable. More

Great service, friendly staff Great service, coffee & snacks while you wait. Staff is very attentive. Dwight Phillips explained the servicing that was being done He went over t Great service, coffee & snacks while you wait. Staff is very attentive. Dwight Phillips explained the servicing that was being done He went over the the Fitness Inspection &Treatment Plan and gave me a hard copy of the report. Finally, he informed me of service needs for the near future, and highlighted it on the report. More

Wait times too long All the CSR’s are very nice. However, having to wait 2 1/2 hours for an oil change is just unacceptable. I went Day before and the wait was two hours All the CSR’s are very nice. However, having to wait 2 1/2 hours for an oil change is just unacceptable. I went Day before and the wait was two hours; came back next day and was told 1 1/2 hour wait......it took 2 1/2 hours. They have ‘express’ lanes and I’d like to know what they are for. More

Great service!!! The advisor wrote down all the main points as indicated by the customer. All points were resolved and the car is running superb. The advisor was on to The advisor wrote down all the main points as indicated by the customer. All points were resolved and the car is running superb. The advisor was on top of everything and contacted you when the car is done! More

lease initiated in January, 2019 LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT $410 A MONTH NOTHING DOWN. I BLEW IT--MISTAKE I WON'T MAKE AGAIN. WE HAVE LEASED ABOUT 12 CARS FROM JOYCE AND THAT SHOULD HAVE ACCOUNTED FOR SOMETHING. GUESS WHAT---IT DIDN'T. WE HAVE A WAYS TO GO UNTIL THE 2 OF THE HONDA'S ARE "UP". THIRD IS INTO THE SECOND YEAR. I LEARNED FROM THIS. More

Poor communication for simple service. I came in for an oil change, multi- point inspection, and windshield wiper refills. Upon check out, I read that my engine air filter "failed" and that I came in for an oil change, multi- point inspection, and windshield wiper refills. Upon check out, I read that my engine air filter "failed" and that was never communicated to me. I was told that both my engine air filter and cabin air filter were, "still ok." Why was I not shown my old filter? I would have replaced it then and there. Then, when I was walking out to my car, I was given someone else's car keys. My keys had to be tracked down. Also, my service advisor also recommended that I replace my drive belt, tensioner, water pump, etc.. I just had that service completed by the Port Charlotte, Fl. Honda dealership in May. Why isn't my vehicle service from one Honda dealership to another linked? More

Poor communication and assistance Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was t Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was told repair was not covered. I provided the contract stating that it was. The Honda ‘glass specialist’ deemed the chip was not repairable, therefore, not covered. An independent glass specialist I took the car to said it was repairable. And now I have to make the arrangements with the glass insurance to ensure payment. This has been beyond frustrating and time consuming. More

no communication I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. T I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. The issue is I was told my car would be taken to get painted (covered under a faulty paint recall).I dropped off my car and got a loaner vehicle. At the time I was told it would take a few weeks, understandable. 2 days later I am contacted to drop the loaner car and pick up mine, not because it is finished but because they need to schedule a time for it to be painted ??? Why is that suddenly an issue 2 days later? Since then it's been several weeks with no phone call regarding when it can be done. Not to mention everytime I contact them the person who handled my car was either not in or unable to talk. No one else knows about it?How is that possible? It seems the service department doesn't just ignore customers, they ignore eachother. More

Service 2014 CRV As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits w As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits with Ernest Biondolillo as Service Writer. More

Quick and friendly Service I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for get I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for getting me in and out quickly as I am far along in my pregnancy and can't wait long. More