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2,385 Reviews of Joyce Honda - Service Center
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August 22, 2019
You have a customer for life! Ernest was so pleasant and helpful. My vechile report that I received was fantastic, very easy to read and colorful. Exactly one hour and 2 coffees la Ernest was so pleasant and helpful. My vechile report that I received was fantastic, very easy to read and colorful. Exactly one hour and 2 coffees later my oil change, tire rotation and vehicle inspection was complete. See you on my next visit! Many thanks, Sigbed, A Very Satisfied Customer. More
by SUSANN_SINCLAIR
Verified CustomerEmployees Worked With
August 21, 2019
Disrespectful, unprofessional Service Department The customer service and attitude of the Service department at Joyce Honda is horrible. Last Wednesday they determined that AC compressor in my Honda The customer service and attitude of the Service department at Joyce Honda is horrible. Last Wednesday they determined that AC compressor in my Honda CRV needs to be replaced. I agreed to repair. The representative said the part will be there by Friday. OK. Friday he calls me, tells that the part was not delivered and it will be delivered by the next Wednesday. OK. Today ("Next Wednesday") I called to check whether the part was delivered. I was twice placed on hold for 40 minutes, no one attending the line. Finally, after many calls and useless chat session with their "Service Chat", the Reception lady told me that this part is on backorder all over US (probably made that up, read further). I called to a "no name" service center - they promised to get the part and do the repair tomorrow. In addition, during the service visit to Joyce Honda, I asked to install a missing backdoor wiper arm cover (small decorative part). They charged me for the part, but never installed it. It is sad that the great car brand Honda is serviced by very disrespectful, ignorant and unprofessional service. More
by hondafan76
Employees Worked With
August 21, 2019
Express service- good communication Ray was my service technician for Express Lube, Oil and Filter. While they were busy, he realistically stated how long it would take to service my veh Ray was my service technician for Express Lube, Oil and Filter. While they were busy, he realistically stated how long it would take to service my vehicle. I appreciated being able to wait outside at a table, under umbrella while I worked. Easy, friendly, no stress. Thank you! More
by PGCHANEY
Employees Worked With
The cashier/receptionist at end of service- She was very patient with many and on phone calls., Ray Spinelli
August 21, 2019
Routine Service I have continued to have my car serviced at Joyce Honda because of Ernest. He is an asset to Joyce Honda because of his superb way of working with cus I have continued to have my car serviced at Joyce Honda because of Ernest. He is an asset to Joyce Honda because of his superb way of working with customers like myself. Thank you Ernest for making sure the customers are satisfied. More
by MARIA.C.PEREA
Employees Worked With
August 20, 2019
My light bulb was replaced before inspection. I need to get my car inspected this month. After noting a headlight out I went to Joyce Honda on a late Friday afternoon and was able to get it replac I need to get my car inspected this month. After noting a headlight out I went to Joyce Honda on a late Friday afternoon and was able to get it replaced and was on my way within the hour. Thank you! More
by MONMAT123
Employees Worked With
Not sure the name of the persons.
August 20, 2019
Waiting Time Flew By First time going to the Service Center with my new Sport Fit. The moment I said first time here, everything was explained how to use the drive thru s First time going to the Service Center with my new Sport Fit. The moment I said first time here, everything was explained how to use the drive thru service system. Ray explained what was going to be done and did apologized for the wait time, approx. an hour and half, Showed me were to wait and explained the estimated costs up front. Relaxing in the waiting room, watching my car move up the line, the time flew by. Ray then walked me thru the paperwork and to the cashier. Nice system everything went smoothly. The people are all nice and friendly. More
by KAJOBJR
Employees Worked With
Young lady at service desk., Ray Spinelli
August 20, 2019
recalls excellent customer service, shuttle was proactive , shuttle driver very friendly, would recommend this service department to anyone, very quick servic excellent customer service, shuttle was proactive , shuttle driver very friendly, would recommend this service department to anyone, very quick service. recalls was done very quickly. More
by RICKY
Employees Worked With
Jonathan
August 19, 2019
Great Service Service Department did an outstanding job on my 2009 Civic. Car was repaired and ready to go in 15 minutes. I highly recommend them for all your car Service Department did an outstanding job on my 2009 Civic. Car was repaired and ready to go in 15 minutes. I highly recommend them for all your car repairs. I would like to give a special thanks to Joe, who I believe maybe the Service Manager, who made this repair so easy. More
by JIMG1124
Employees Worked With
Joe, Service Department
August 19, 2019
my battery was faulty and replaced The battery was replaced free of change and handled by Mr. Kebabjian. Very good service and I am happy for having this dealer so close The battery was replaced free of change and handled by Mr. Kebabjian. Very good service and I am happy for having this dealer so close More
by archit3549
Employees Worked With
Jonathan Kebabjian
August 16, 2019
First in last out I showed up at 7:25am on Thursday and was the 10th car in line. Your guys do not service the cars based on who was first. I watched as cars that cam I showed up at 7:25am on Thursday and was the 10th car in line. Your guys do not service the cars based on who was first. I watched as cars that came behind me were serviced before me. That's bad practice. Someone needs to keep track of which cars pulled in first to the garage and ensure they get pulled into service before cars behind them. When you are short on time and take your car in the early morning, you should be assured you are serviced in order. I don't expect anything more or less than what I pay for. More
by DEAN.MATZ
