Joyce Honda - Service Center

The appt was a breeze and quick. The service rep was informative, courteous and polite.I would recommend the service dept to a friend or relative. informative, courteous and polite.I would recommend the service dept to a friend or relative. More

Just Get It Done The mileage minder on my 2016 Honda Accord Coupe MT V6 popped up last week. Time for my 15,000 service. I mad an appointment online. Arrived at the Jo The mileage minder on my 2016 Honda Accord Coupe MT V6 popped up last week. Time for my 15,000 service. I mad an appointment online. Arrived at the Joyce Honda Dealership. The garage opened for me. I was greeted immediately by a service advisor. I had a card for a free service. He took the car. I sat in the waiting room. 50 minutes later I was out the door. That's the way I like it. BTW...I had to pay the tax on the service...that was all. What more could you ask for...when you need to just get it done. More

Expensive but it worked. I wish they can do something about their parking lot and add more space. Overall, very busy location but overall nice people working here. about their parking lot and add more space. Overall, very busy location but overall nice people working here. More

The performance, courtesy and professionalism at the dealership is top notch. Eric at the front and the mechanics in the back do an excellent job! dealership is top notch. Eric at the front and the mechanics in the back do an excellent job! More

A-OK! I've been having my car serviced for 10 years. I wish I had a doctor who took as good care of me as you folks take care of my car.... I've been having my car serviced for 10 years. I wish I had a doctor who took as good care of me as you folks take care of my car.... More

Proactive service manager and mechanic helped avoid issue Went in to have my Pilot serviced for brakes and dome light. Both repair appointments had already been planned although this dealership doesn't requi Went in to have my Pilot serviced for brakes and dome light. Both repair appointments had already been planned although this dealership doesn't require. Mechanic and serviced manager noticed a leaking spool valve. Apparently in the V6 Honda Pilot during these model years the spool valve is located in front of the alternator which could get damaged leading to a much larger issue if not addressed properly. The technician strongly recommended and the service manager agreed to have the spool valve repair done immediately and even offered a loner car for the day. I checked with a reliable source before agreeing to the service given the large dollar amount and duration of the repair. All the references to the issue pointed to a similar instances with the Pilot with higher miles (mine being almost 110k). The repair was completed in time without issue. The team from the front desk, technician and service manager were very accommodating. More

Will Not Even Use Remaining Free Oil Changes Service Was So Stopped in for an oil change on my Honda Accord. Attendant said there was about a one hour wait. After over 3 hours, they apologized and told me my ca Stopped in for an oil change on my Honda Accord. Attendant said there was about a one hour wait. After over 3 hours, they apologized and told me my car was confused with another, and they had just started the oil change. Left the dealership, realized they forgot to reset the service lamp. This is now the third time I've been at Joyce Honda for an oil change, and when I've asked them to look at other things, they clearly lied about it and told me they look at issues when they clearly hadn't.I have 7 free oil changes left and I'll go elsewhere. Joyce Honda clearly uses the free oil changes as a gimmick when selling cars. I believe the waits are purposely long to discourage customers from cashing them in. More

Battery My battery was replaced and an oil change. This wasn't a scheduled appt but I did wait longer than anticipated. Other than that, all was good. My battery was replaced and an oil change. This wasn't a scheduled appt but I did wait longer than anticipated. Other than that, all was good. More

I had a bad experience on Sunday as I called before I came, told to come in, only to find out the person who could help wasn’t there. the manager made up for it on Tuesday when I returned. came, told to come in, only to find out the person who could help wasn’t there. the manager made up for it on Tuesday when I returned. More

Jasmine was super sweet and explained my future maintenance needs very well. The service checkout desk receptionist is an asset to your company. I wish I asked her name. Listening to her as she maintenance needs very well. The service checkout desk receptionist is an asset to your company. I wish I asked her name. Listening to her as she dealt with customers, both in person and on the phone, while I waited, she listened to the good, the bad and the ugly that those customers gave her. She was professional and courteous and never let them ruffle her feathers. Cudos to both ladies! More