Joyce Honda - Service Center

Scheduled oil change I scheduled oil change on-line for 1:00. Received confirmation e-mail. Plan my day according to appointment. Get to Honda at 12:55 and I was told they I scheduled oil change on-line for 1:00. Received confirmation e-mail. Plan my day according to appointment. Get to Honda at 12:55 and I was told they don't honor on-line appointments for oil change, would be at least 1 - 1 1\2 hour. I never left until 3:40. Why bother having on line scheduling when it's not honored. To make matters worse, you even send a confirmation, which is worthless. I had other appointments scheduled for after my oil change that I had to cancel. More

Car repair timing badly managed Had my car towed to Joyce early Sunday 6/23 w/brake nonfunctional-was told parts unavailable till Monday-called Monday around noon to check on progres Had my car towed to Joyce early Sunday 6/23 w/brake nonfunctional-was told parts unavailable till Monday-called Monday around noon to check on progress-was told it would take another overnight-rented a car to cover my am cases on Tues 6/25. After getting rental, I received call that the car was ready at 6pm Monday night. I made my complaint known to Manager at Joyce with my rental bill of ~$58.00. He said it would be covered and that I would receive that check. I have been a customer of Joyce for the past 4yrs with my Toyota 2008 but never had a bad outcome till today. Would very much like to continue this relationship-please forward the check. Thanks, Jeanine Cottrell More

air bag recall Service staff were helpful in taking care of air bag recall, they were all amazing! Thanks! I will refer this place from my friends and family. Service staff were helpful in taking care of air bag recall, they were all amazing! Thanks! I will refer this place from my friends and family. More

Pros and cons of service The service performed was done well. Not being able to schedule an appointment is a negative. I’m use to scheduling an appointment which resulted in a The service performed was done well. Not being able to schedule an appointment is a negative. I’m use to scheduling an appointment which resulted in a more timely completion of service. I can’t imagine if I needed lengthy service how long it would take or if loaners are available. More

Best group I ever meet! The service center at Joyce is one of the Topnotch group I ever meet. Not only is the crew extremely professional, but they are also friendly, respec The service center at Joyce is one of the Topnotch group I ever meet. Not only is the crew extremely professional, but they are also friendly, respectful and explains in detail the repair on your car. More

Great service and lots of knowledge As always! had great service to my car. I always go here for any service due! Kevin T always helping me and going the extra mile to a great service! As always! had great service to my car. I always go here for any service due! Kevin T always helping me and going the extra mile to a great service! Such great people working here with a lot of knowledge as well as Diana :D. More

Great fast convenient service Fast and convenient. Affordable and no recommending repairs that are not needed. This will be my go to dealer now! And plan on my next vehicle purchas Fast and convenient. Affordable and no recommending repairs that are not needed. This will be my go to dealer now! And plan on my next vehicle purchase too. More

Always very satisfied .with the service I have bought 3 hondas and always been pleased with the excellent service and advise that has been given to me in caring for my cars. Always brought I have bought 3 hondas and always been pleased with the excellent service and advise that has been given to me in caring for my cars. Always brought to Joyce Honda. More