Joyce Honda - Service Center

I would be hard pressed to recommend Joyce Honda for servicing. They had my son’s car for over three weeks and there was no communication from them if it wasn’t initiated by us. The service manager dism servicing. They had my son’s car for over three weeks and there was no communication from them if it wasn’t initiated by us. The service manager dismissed me and was condescending when I voiced concerns. More

Joe was very knowledgeable and helpful when it came to the sale of our new 2020 Honda Pilot. Unfortunately, our brand new Pilot was in for service within 2 weeks after buying it for a malfunction of the n the sale of our new 2020 Honda Pilot. Unfortunately, our brand new Pilot was in for service within 2 weeks after buying it for a malfunction of the navigation/radio system. When researching the problem further I found it to be a known issue per consumer online reviews but Honda Service had a hard time recreating it. Luckily I had a video of the issue. It turns out the wiring harness needed to be replaced on our brand new 2020 pilot! It took about a week for them to figure out the problem. The service department was less than friendly. From the moment I dropped off the vehicle I got the impression from the employees that they hated their jobs. They did provide me with a loaner. When I got my car back the interior light was not working. We returned to the dealership later that day and they told us we needed to leave the vehicle again and they would give us a loaner. They said again, “it’s going to take time to fix the issue.” At this point I was sorry I didn’t buy a Subaru. The most frustrating part of this whole process is that no one seemed to know how to fix anything. When calling the service department we were left on hold for 30 minutes twice. The night we had to return the vehicle for the interior light we arrived still on phone hold and the women who was responsible for this was eating chips at her desk and flying paper airplanes with another coworker. Just really disappointed with the costumer service. Not to mention, we haven’t even paid a payment on the vehicle yet and it was in the shop twice. I will say they figured out the interior light issue by the next morning. The manager said it was a switch or wire that was accidentally disconnected. He apologized and dropped our vehicle off at our home. Hopefully all is good with our new Pilot now. My recommendations for the service department would be to invest some time into professional development including, intense costumer service training. Another recommendation would be to offer a loaner vehicle that is similar to what the person is driving. We were offered a Honda Accord. We ended up with an HRV because I asked for a vehicle that would be good in the snow because I was on call and needed a vehicle big enough to put my son’s snowboard in. Not a big deal but it’s nice to have a comparable loaner. More

Heater in the car not working Earnest was great and put his best person on the job. They started the work right away to diagnose the issues. Once identified, the repaired the iss Earnest was great and put his best person on the job. They started the work right away to diagnose the issues. Once identified, the repaired the issue immediately. More

service Ernest is the best and most honest service adviser there is. He fast efficient and very friendly, He's the only reason We go there. Ernest is the best and most honest service adviser there is. He fast efficient and very friendly, He's the only reason We go there. More

Had to return car after I got home, because forgot to reset computer on car Don’t promise car when it can’t get done on time reset computer on car Don’t promise car when it can’t get done on time More

Excellent place to be on a service that is what I expected. Really good service with many another stuff.. Excellent place on HI way with many cars for service and clients'. Building is very nice on bountiful a Really good service with many another stuff.. Excellent place on HI way with many cars for service and clients'. Building is very nice on bountiful area and pretty place. More

Staff was courteous and polite. Didnt pressure me to get things repaired and offered me a discount on the service. Thanks for the bagel and coffee too! things repaired and offered me a discount on the service. Thanks for the bagel and coffee too! More

Probably my worst experience yet there and I have been going there for 15 years. I tell the person who took me in that the car has not been looked at in over 9 months and that I need an intermediate servi going there for 15 years. I tell the person who took me in that the car has not been looked at in over 9 months and that I need an intermediate service based on the miles. I also told them that the car probably needs new tires and with new tires comes an alignment. After waiting for about an hour, the consultant tells me that I need an intermediate service and new tires and an alignment. So my first question is why did it take an hour to repeat what I told them? What did they do? When I asked him how long it would take, the consultant said 90 minutes...3 and a half hours later my car was finally finished. The consultant was apologetic and I realize that it wasn’t his fault and offered me a discount for the time waiting. What upset me even more beside the complete misunderstanding of time was when I got home to look at my bill, they never took off the 10% service coupon that I handed them originally AND there was now a cute surcharge of 6 dollars essentially saying it was to pay for the mechanics to use their equipment. Isn’t that what the term “labor and parts” is for? The last 2-3 times, I have noticed a change towards the negative. Things are barely explained, everything is treated like an express oil changes (I can go to a Jiffy Lube, if I want sub par service). I am not sure if there was a management change or something but I am definitely considering taking my business elsewhere in the future after 15+ years More

Though it took long to take me in and as well as to service, but the service was nice its well documented and explained by service consultant service, but the service was nice its well documented and explained by service consultant More

The services are great! Didn't need wait too long. The coffee is great to keep you wake. Cookie also sweet and for coffee drink. The service time is in the resonable waiting time. Thank you. coffee is great to keep you wake. Cookie also sweet and for coffee drink. The service time is in the resonable waiting time. Thank you. More