Joyce Honda - Service Center

Oil Change Extremely friendly & professional service. The wait was long but the waiting room was very comfortable with coffee & bagels. (Just adding more words b Extremely friendly & professional service. The wait was long but the waiting room was very comfortable with coffee & bagels. (Just adding more words because I have to. ) More

MY VISIT CAME IN FOR MY 5000 MILE SERVICE. TAKEN RIGHT AWAY AND SO PLEASED. THANK YOU FOR ALWAYS MAKING IT EASY TO GET MY VEHICLE SERVICED. CAME IN FOR MY 5000 MILE SERVICE. TAKEN RIGHT AWAY AND SO PLEASED. THANK YOU FOR ALWAYS MAKING IT EASY TO GET MY VEHICLE SERVICED. More

Transmission Replacement Experience Erick Matos was great. My car went in on a Monday afternoon for something that I thought was a minor noise. Come to find out it needed a new transmiss Erick Matos was great. My car went in on a Monday afternoon for something that I thought was a minor noise. Come to find out it needed a new transmission. Thankfully I had the warranty. While my car was being serviced they put me in a beautiful 2019 Honda Civic loaner (which I now may consider as my next big purchase). I also would like to include that I had a trip coming up the following week on Wednesday and was quite nervous on wether or not my car would be done before then. They were great with providing me updates every step of the way. They were aware of my trip and took that into consideration and were done with my car Wednesday afternoon literally an hour before I was leaving! Thank you Erick & everyone else who was involved! More

Jennifer and Kelvin were extremely helpful. Jennifer and Kelvin were extremely helpful with my air conditioning problem. Condenser is ordered and should be in on Wednesday, July 10th and my war Jennifer and Kelvin were extremely helpful with my air conditioning problem. Condenser is ordered and should be in on Wednesday, July 10th and my warranty covers the cost. More

Fast service I was in and out in less than an hour. I use to go elsewhere but they did not have service like this. Everyone was so courteous and professional. I wi I was in and out in less than an hour. I use to go elsewhere but they did not have service like this. Everyone was so courteous and professional. I will be back again. More

Regular 5,000 mile service I have had better experiences with Joyce Honda. In this particular case, I brought my car in for service and they found an issue. When I look at the w I have had better experiences with Joyce Honda. In this particular case, I brought my car in for service and they found an issue. When I look at the write-up in the employees hand, I see the word "upsell" in their documentation which made me feel like that they were trying to sell something versus a normal service. Normally the staff offers a 10% discount on their service but that wasn't even mentioned. It felt very impersonal and it felt like more like a money grab. To be clear this is the first time, I have felt like this and I have been bringing cars to Joyce for over 15 years. More

Although there was a delay, the service staff was patient. We cannot control the weather nor the circumstances surrounding any one visit, but the staff at Joyce Honda displayed the utmost professionalism the d We cannot control the weather nor the circumstances surrounding any one visit, but the staff at Joyce Honda displayed the utmost professionalism the day after July 4th. The weather was not favorable, hot and humid with several customers needing service. Although these factors existed, Joyce Honda went above and beyond with their wonderful customer service. More

Great customer service This is an ideal service center for maintenance to my 2014 Honda Pilot. They do repairs on Sunday which is premium. We were able to drop the car off This is an ideal service center for maintenance to my 2014 Honda Pilot. They do repairs on Sunday which is premium. We were able to drop the car off at 8:00am and the wheel alignment was completed in 2 hours. Very friendly and they don't try to pressure you into having unneeded repairs. We definitely recommend this service center. Tisan and Rosita Dawud More

Ernest is the best! We have been going to Joyce to service our Hondas for many years. Ernest ensures we get exceptionally great service every time and that our car gets We have been going to Joyce to service our Hondas for many years. Ernest ensures we get exceptionally great service every time and that our car gets what’s needed to keep running safely More

Failed to fix a known issue; multiple service issues Joyce Honda and Honda Auto failed to fix a known issue (Air Conditioning Compressor). Poor service experiences at Joyce Honda. Substantial cost prem Joyce Honda and Honda Auto failed to fix a known issue (Air Conditioning Compressor). Poor service experiences at Joyce Honda. Substantial cost premium at Joyce Honda compared to another local Honda dealer. We had a leak in the air conditioner compressor unit of our 2016 Honda Civic. We brought this vehicle to Joyce Honda twice in 2018 for the same issue (but they didn’t replace the compressor last year). This time, the service advisor stated (twice with another service advisor there) that the compressors are known issues and he was a little surprised they have not been recalled yet. When I got a call later that day, he confirmed it was the compressor but that the vehicle was 2-3 weeks out of warranty and the repair would not be covered. He said he would reach out to Honda and discuss internally and let me know if anything could be done. Advisor called back and said Honda would cover 75% of the cost but I’d be responsible for $345 of it. He also said that if I had been servicing the Civic at Joyce that would have made a difference on getting the full repair paid for. The problem is that getting my car serviced at that dealer or not has nothing to do with the compressor. However, I understand if the dealer is saying ‘we’ll take a hit and pay for it this time since this is a good customer’ but if I’m not a regular customer basically telling me to go pound sand. The problem is I brought our vehicles to Joyce Honda for 10 years+- for EVERY service item (oil changes, filters, tires, transmissions etc,.). I left because I was had to repeatedly bring my cars back when the repairs weren’t done and also found that they were charging 30-50% more than another local Honda dealer. When I brought this to their attention, they said I could look for coupons on their website. When the advisor told me it would be $345, I told him I would call back to confirm if I wanted to the work done. I called Honda and they indicated that was the best they could do. I called Joyce Honda back twice but my advisor wasn’t available either time. I was told by the lady answering the calls that she would ensure he got the message to repair the car. I got a call back saying the car was ready. When I went, once again it was not fixed and my advisor was not available. I had to bring the car back again a week later to get it fixed. When I came to pick the car up again, the vehicle was ready but the paperwork for the customer in front of me whose car was ready had not been brought up yet. I waited 5 minutes for them to track that down. My paperwork also had not been brought up (from the day before) and it took them more 10 minutes to get it and close me out. While I was waiting, one other customer had the same issue. Joyce Honda still hasn’t figured out how to process people efficiently. The good news is that this experience has validated my decision a few years ago to not continue servicing my vehicles at Joyce Honda (except for warranty work) but I likely will not be buying another Honda either given their reluctance to back/fix a known problem. Side note: The only reason I found out that Joyce was charging substantially more for service is that after being a customer for 10 years, I had asked them for a referral to their sales department when we were looking to buy a Civic. They said they don’t do that but I could speak with anyone up there. I went to the sales department and when negotiating asked if they could give any consideration (free oil changes for a year or something) given I had bought two Honda’s already and had 10 years of service with their dealership. They said no so I decided to at least check another dealer. When I did, I compared what the costs would be for my past few services at Joyce and it was 30-50% less at the other dealer that was also local. More