Joyce Honda - Service Center

The Sales Rep Edgar, or Eggy was very kind and patient. I had low tire pressure and needed new tires so came back the next day to have my tires replaced which was a very busy Saturday. Everyone greeted m I had low tire pressure and needed new tires so came back the next day to have my tires replaced which was a very busy Saturday. Everyone greeted me with a smile. It happened for check in had Eggy again, and he was kind, Efficient, and professional. In the waiting room there was a gentleman with jacket and tie, who was checking on customers. He came to me after I had settled in and ask if everything was ok. This was a pleasant surprise hadn’t seen this service at prior appointments. It is nice seeing someone presenting a professional appearance, it lends the feeling of he or she cares. My tires were changed in approximately two hours in total time. I sit in the room without the tv on and read my book and availed myself some water and a bagel. My bill was explained to me at checkout as usual. A pleasant experience and car comfort on road seems much improved More

Dwight my service advisor was very personable setting up the care of my vehicle. He set the right expectation as to when it would be done. Edgar the technician did a great job taking care of my maintenance. the care of my vehicle. He set the right expectation as to when it would be done. Edgar the technician did a great job taking care of my maintenance. They usually return my car washed. but I guess he had the day off.... More

Fast courteous high quality service Brought my 2011 CRZ in for trans service. Everyone was polite devoid of attitude over all my experience was good. in for trans service. Everyone was polite devoid of attitude over all my experience was good. More

VEHICLE WAS DIAGNOISED IN A TIMELY MANNER & ERNEST WAS VERY HELPFUL.THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU VERY HELPFUL.THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU More

Efficient Good service rep, explained a question I had regarding maintainence numbers on screen. He also explained how the numbers work and what many relate to. Good service rep, explained a question I had regarding maintainence numbers on screen. He also explained how the numbers work and what many relate to. More

You can always count on a complete service review with recommendations for additional items that may need attention that you had no idea was even needed. Not an upcharge or value adder, up to you if you w recommendations for additional items that may need attention that you had no idea was even needed. Not an upcharge or value adder, up to you if you want to do the additional maintenance. More

The visit was good, but their new system to check customers in was a little slow. I’m sure the reason so service can be thorough. Also when I bought the car from the dealer, they never let service customers in was a little slow. I’m sure the reason so service can be thorough. Also when I bought the car from the dealer, they never let service know that my first oil change was free. The service department said I didn’t buy my car from the dealer. It was a swap from another dealer, but I do buy my car from Joyce Honda. Also they don’t have in their records that I’m getting 6 free oil changes. Now I have to go to see my sales person to find out what happen. I’ve always been very happy with the service department. I will continue to use the service department. They do make sure they complete the work in a timely fashion. All in all, I’m very happy. More

excellent and fast great dealer and great service and great price will go back again thank you fast and friendly service in and out in 30 minutes thanks great dealer and great service and great price will go back again thank you fast and friendly service in and out in 30 minutes thanks More

I have always been happy with the service that I have received when bringing my Accord to Joyce Honda. Ernest is always polite, professional and helpful! received when bringing my Accord to Joyce Honda. Ernest is always polite, professional and helpful! More

Disapointed The service of the car it self I don't have a problem with. My disappointment was with the fact that I had to wait for one hour to the shuttle that ca The service of the car it self I don't have a problem with. My disappointment was with the fact that I had to wait for one hour to the shuttle that came and went twice and I was not piked up. When I complaint, first it had put gas, so why was not refueled the day before. Had to be refueled at 9:00am early in the day? That does not make sense at all then I went out to floor where the boys great people and drive the cars into the shop and they told me that he had left again after he refueled. So I went back to complain again and the blond young lady at the reception told that he can only take on customer at the time. Which I did not believe but I was not in a mood to challenge her. If that was true it would not make sense that he would be driving a minivan. Sure enough one hour after I drooped the car off I was finally in the shuttle. And guess what? There was three more customers with me. So the young blond lady was providing wrong information as I knew she were since the beginning. More