Joyce Honda - Service Center

Always get great service when needed.Especially love Ernest.Hes always so pleasant and gives me all the details needed.Hes a great addition to your team Ernest.Hes always so pleasant and gives me all the details needed.Hes a great addition to your team More

Excellent customer experience and Corvid-19 Health Protocol! From reception (Cathy) to service orientation & recommenation; professional expertise and customer service. Excellent CORVID-19 heath & safety protoco From reception (Cathy) to service orientation & recommenation; professional expertise and customer service. Excellent CORVID-19 heath & safety protocol on exit. Very impressed with social distancing in customer waiting room. Appreciated the way Cathy kept me informed; explained wahyt esle could be done and was verry thorough in explaining the bill. Attention to detail, maintaining customer focuse and listening to what needed to be done.Thank you! More

I enjoyed getting my car serviced at Joyce Honda. Thank you for the wonderful service and great atmosphere and friendly staff they make the chore of taking care of my car a pleasure. you for the wonderful service and great atmosphere and friendly staff they make the chore of taking care of my car a pleasure. More

Great customer service! Always a pleasure to have our car service done do efficiently and quick, the On line appointment was super clear and easy to be set up! service done do efficiently and quick, the On line appointment was super clear and easy to be set up! More

I used to say yes. I had a terrible time getting an appointment. I brought three cars in back to back - and had a loaner (thank you). Two of the three cars came home with New or continuing issues. One appointment. I brought three cars in back to back - and had a loaner (thank you). Two of the three cars came home with New or continuing issues. One they forgot to do the recall on despite my multiple reminders. The other one came home after being there for two weeks with the passenger airbag light on. I never received a call when my second car was completed. Without Larry’s help I would not have been able to make an appointment. Kelvin went for a test drive with me regarding my concern of a noise in my second car. The ladies at the desk were awesome. I am concerned about the software because if I spoke to a technician who was not my technician, they could not answer my questions and kept transferring me. A question like... was the 10% discount applied? Does the quote include this specific repair? More

routine maintenance. oil change and tire rotation. The technicians were courteous at this difficult time. I had a one o'clock appointment was not even attended to until almost 1:30. Timing was not go The technicians were courteous at this difficult time. I had a one o'clock appointment was not even attended to until almost 1:30. Timing was not good. More

Routine maintenance, oil change, and tire rotation. I had a great experience getting my car serviced. I had a 9:30am appointment and the technician took me in right on time. They finished the service I had a great experience getting my car serviced. I had a 9:30am appointment and the technician took me in right on time. They finished the service ahead of the finished time that they had quoted me. The cost of service is very competitive and reasonable. When the service was completed, the technician went over what was done in detail and answered any questions that I had. Joyce Honda is an excellent car dealership and they have always had a first rate service center. More

Excellent, as always Service center was as efficient as always, regardless of the current conditions. I took both my wife's and my car in, and we had no issues. Service center was as efficient as always, regardless of the current conditions. I took both my wife's and my car in, and we had no issues. More

No communication whatsoever. I need to appointments for two different cars. No one called me to give me a status update, I had to call multiple times. I was told they would get back to me no one ever did. two different cars. No one called me to give me a status update, I had to call multiple times. I was told they would get back to me no one ever did. Which should’ve been 10 hours of work for two cars turned out to be three days. More

I wish I could go lower on the stars!! Unable to reach the service advisor as a Follow up to the repairs done in March on my Honda Odyssey (just before all the closures due to covid19). Spent $2k. Left the service advisor as a Follow up to the repairs done in March on my Honda Odyssey (just before all the closures due to covid19). Spent $2k. Left 5 messages in last 2 weeks but no callback. Today as Jennifer is out I tried to reach service dept, For another advisor but they keep hanging up before even coming to the phone. 3 times in a row. I waited very long before submitting this survey but now I give up. How difficult could it be to come on the phone. Forget about talking about the problem with the car? Am very upset why did I go to Joyce Honda for repairs in the first place. More