Joyce Honda - Service Center

Coronavirus Safety The dealership took great precautions to ensure the safety of their customers. I had a 9;30 appointment and the oil change and inspection of my Pilot The dealership took great precautions to ensure the safety of their customers. I had a 9;30 appointment and the oil change and inspection of my Pilot was completed in an about an hour. More

Took too Long You required an Appointment for service. I made one for 9AM. I arrived at 8:30AM and handed my keys off around 9AM, which I thought was OK. The work You required an Appointment for service. I made one for 9AM. I arrived at 8:30AM and handed my keys off around 9AM, which I thought was OK. The work was to replace the front break pads, and I was going to wait. The car was not completed until Noon. Three hours to replace break pads. Very poor showing. Why do you ask for scheduled appointment when the car just gets in line with every car that shows up before me regardless of what time their appointment was. Scheduling apparently means absolutely nothing. More

Your staff was absolutely phenomenal. Given the current circumstances, they were above and beyond! Charles Mitchell was amazing. He even gave me his cell phone number because I had a deadline I needed to m circumstances, they were above and beyond! Charles Mitchell was amazing. He even gave me his cell phone number because I had a deadline I needed to meet I needed my car back ASAP but could not wait in the waiting area. He communicated with me before the car was complete, so when I arrived, it had just come off the lift, I was able to get in my car and go! More

Joyce Does It Once Again I have been a customer of Joyce for over 30+ years. They have always been top shelf. I have moved and am forced to use another dealer and they are not I have been a customer of Joyce for over 30+ years. They have always been top shelf. I have moved and am forced to use another dealer and they are not even on par with Joyce. More

Great service and used car dealership Best game in north jersey quick and easy service department to deal with. Service manager is the best he will be very concerned if you have a problem Best game in north jersey quick and easy service department to deal with. Service manager is the best he will be very concerned if you have a problem and resolve it fast More

Very poor dealership. I personally brought my vehicle there for a simple oil change and tire rotation upon getting the vehicle back I noticed that my wheel caps and rims were all damaged. Took me around there for a simple oil change and tire rotation upon getting the vehicle back I noticed that my wheel caps and rims were all damaged. Took me around a week of inconsistent phone calls and visits to get the issue fixed. Very poor customer service and on top of it all service manager seemed uncaring. Would not recommend. Thanks More

Consistently Professional I leased a Honda Pilot at Joyce Honda and the salesperson was great. I also get get all the maintenance and service there. The staff is always court I leased a Honda Pilot at Joyce Honda and the salesperson was great. I also get get all the maintenance and service there. The staff is always courteous and professional, even if I have to return just for a tire check. I really appreciate them. Thanks to the owners and managers at Joyce for having a great team of employees. More

The staff was very proactive in communicating status and potential options. My expectations were set correctly and the service was quick. Despite the current pandemic, the team remained professional. potential options. My expectations were set correctly and the service was quick. Despite the current pandemic, the team remained professional. More

Great service Ernest was very nice and helpful with my service during a very stressful time with the Covid-19 virus. Front office staff also very kind and courteous Ernest was very nice and helpful with my service during a very stressful time with the Covid-19 virus. Front office staff also very kind and courteous. More