Joyce Honda - Service Center

No one is listening Called to make an appointment to have my car looked at. Guy I spoke to could not find me in the system because the phone number was incorrect . Told Called to make an appointment to have my car looked at. Guy I spoke to could not find me in the system because the phone number was incorrect . Told him what it should be. Came in two days later, told the woman checking me in that my phone number was wrong in the system. She took the right number down on her iPad so they could call me after looking over my car. Couple of hours went by with no phone call so I called Honda. Was told they had tried to reach me but the PHONE NUMBER WAS WRONG. Told him I gave the correct number to the woman with the iPad. When I went to pick up my car I told the woman at the desk taking my payment that the number was wrong in their system. She wrote it down on the invoice! I have ZERO confidence that it has been corrected. To add to my dissatisfaction, they tried to add on unnecessary work to my car to pad the bill - I refused it. More

Always great service never pushed to do additional work. Very efficient with their time. Look forward to more business with them. Thanks for good service! Very efficient with their time. Look forward to more business with them. Thanks for good service! More

Joyce Honda is one of the best dealership in Morris County. Best service department. Very friendly staff. Very good sales department. Providing service on time. County. Best service department. Very friendly staff. Very good sales department. Providing service on time. More

Service department appeared to be very concerned about pandemic and took precautionary measures to abide by the pandemic requirements- Service rep and staff we very cordial and informative as to the servi pandemic and took precautionary measures to abide by the pandemic requirements- Service rep and staff we very cordial and informative as to the service my vehicle required- Car was effectively serviced and ready for pickup on schedule. Thanks to the service department at Joyce Honda for their effectiveness. More

Excellent Service I was very happy with the service at Joyce Honda. The air compressor was replaced under warranty and got an oil change. Thank again for the great serv I was very happy with the service at Joyce Honda. The air compressor was replaced under warranty and got an oil change. Thank again for the great service as always. More

I was about to buy a 2020 CRV in 2 months but that is no longer going to happen. Not the first time I was given poor service and wrong diagnostic. Good bye Honda I will be buying only Toyota from now on longer going to happen. Not the first time I was given poor service and wrong diagnostic. Good bye Honda I will be buying only Toyota from now on More

low tire pressure no appointment but greeted in a friendly manner and taken care of in a timely fashion. Very pleased with my service during this trying time. no appointment but greeted in a friendly manner and taken care of in a timely fashion. Very pleased with my service during this trying time. More

Always get great service when needed.Especially love Ernest.Hes always so pleasant and gives me all the details needed.Hes a great addition to your team Ernest.Hes always so pleasant and gives me all the details needed.Hes a great addition to your team More

Excellent customer experience and Corvid-19 Health Protocol! From reception (Cathy) to service orientation & recommenation; professional expertise and customer service. Excellent CORVID-19 heath & safety protoco From reception (Cathy) to service orientation & recommenation; professional expertise and customer service. Excellent CORVID-19 heath & safety protocol on exit. Very impressed with social distancing in customer waiting room. Appreciated the way Cathy kept me informed; explained wahyt esle could be done and was verry thorough in explaining the bill. Attention to detail, maintaining customer focuse and listening to what needed to be done.Thank you! More

I enjoyed getting my car serviced at Joyce Honda. Thank you for the wonderful service and great atmosphere and friendly staff they make the chore of taking care of my car a pleasure. you for the wonderful service and great atmosphere and friendly staff they make the chore of taking care of my car a pleasure. More