Joyce Honda - Service Center

Was charged $165 to be told that son’s 2005 Honda hybrid Accord needed $5500 worth of work. Like paying for a dead horse. No thanks. Accord needed $5500 worth of work. Like paying for a dead horse. No thanks. More

Brought CRV in for Check Engine and VTC lights . First time was told dirty and low oil so the oil was changed. Within days, lights came on again. This time was told needed new VTC solenoid and t . First time was told dirty and low oil so the oil was changed. Within days, lights came on again. This time was told needed new VTC solenoid and time and chain. Again within days, the lights came on again, this time was told bad VTC solenoid part which was replaced. Since then no issues with lights. Problem seems to be corrected. More

Major struggle to get issues with door locks fixed The electronics controlling opening and closing the side doors and trunk for my odyssey minivan stopped working. While I could understand the issue w The electronics controlling opening and closing the side doors and trunk for my odyssey minivan stopped working. While I could understand the issue was challenging to fix, I didn't appreciate having to go to the service center 3 times before it actually worked. They had my car for 2 weeks, and claimed it to be fixed twice. The first two times I went to get the car, the first thing I did was attempt to open the doors, which didn't happen. Both times I pulled in the service staff to witness the problem. They didn't need to waste my time to show them that they still had not fixed the problem. While they had the car, it was frequently difficult to get an update from them. On multiple occasions, we called the service department, remained on hold for a few minutes, then they just hung up. When we did get through to someone and left a message, we rarely got a call back. Instead we had to chase them with follow up calls. When we spoke with people in the service department, everyone was very courteous. But this experience overall has me doubting buying a Honda ever again. More

Standard maintenance servicing Overall it was a well-done servicing call. . Easy to schedule an appointment . Very professional check-in and pickup of the car. Very nice outfit. Overall it was a well-done servicing call. . Easy to schedule an appointment . Very professional check-in and pickup of the car. Very nice outfit. More

My 4 year old and I unexpectedly needed to visit the service department. Ernest was fantastic. He did a great job of explaining the issues with my car, was very honest but empathetic to our situation, g service department. Ernest was fantastic. He did a great job of explaining the issues with my car, was very honest but empathetic to our situation, gave a variety of options on how to move forward and never pressured us to do anything. I ultimately decided to get a new car and Ernest gave a great recommendation for a sale rep to see in both new or used. Thank you Ernest!! More

Reliable and courteous I didn't even buy my Honda here (although I probably will next time), and it's a bit out of the way for me, but I'll keep coming back for service. It I didn't even buy my Honda here (although I probably will next time), and it's a bit out of the way for me, but I'll keep coming back for service. It might be quicker and easier getting my oil changed at some local service station, but I appreciate how much time and care they dedicate to each service appointment. I'm in the best hands here. Worth every penny. More

Efficient, professional I was pleasantly surprised at how the dealership adapted to Covid restrictions. Kathy Bernstein was very professional yet friendly, quickly got my car I was pleasantly surprised at how the dealership adapted to Covid restrictions. Kathy Bernstein was very professional yet friendly, quickly got my car registered with exactly what I needed done that day.. More

I have taken my vehicle here since I purchased the car but lately service has fallen short. I have taken my vehicle to them 5 different times regarding A/C. The last time before today they told me it was but lately service has fallen short. I have taken my vehicle to them 5 different times regarding A/C. The last time before today they told me it was the compressor and had a new one put in. It worked for a bit and now doesn’t work like it should. I made an appointment to bring the car in and was greeted by the most nasty, racist and arrogant person (Tyler). Long story short I left without having my car checked and will not be returning. I will not be treated with such disgusting disrespect. More

Experience was excellent The overall experience was excellent. I went there for my first service and I reached there on time and car was delivered to me on time. The overall experience was excellent. I went there for my first service and I reached there on time and car was delivered to me on time. More

Service Ernest is always friendly, honest, patient and helpful. I have been taking my 3 Honda cars to here for service over 10 years. I trust him and the q Ernest is always friendly, honest, patient and helpful. I have been taking my 3 Honda cars to here for service over 10 years. I trust him and the quality.of service. More