Joyce Honda

Failed to fix a known issue; multiple service issues Joyce Honda and Honda Auto failed to fix a known issue (Air Conditioning Compressor). Poor service experiences at Joyce Honda. Substantial cost prem Joyce Honda and Honda Auto failed to fix a known issue (Air Conditioning Compressor). Poor service experiences at Joyce Honda. Substantial cost premium at Joyce Honda compared to another local Honda dealer. We had a leak in the air conditioner compressor unit of our 2016 Honda Civic. We brought this vehicle to Joyce Honda twice in 2018 for the same issue (but they didn’t replace the compressor last year). This time, the service advisor stated (twice with another service advisor there) that the compressors are known issues and he was a little surprised they have not been recalled yet. When I got a call later that day, he confirmed it was the compressor but that the vehicle was 2-3 weeks out of warranty and the repair would not be covered. He said he would reach out to Honda and discuss internally and let me know if anything could be done. Advisor called back and said Honda would cover 75% of the cost but I’d be responsible for $345 of it. He also said that if I had been servicing the Civic at Joyce that would have made a difference on getting the full repair paid for. The problem is that getting my car serviced at that dealer or not has nothing to do with the compressor. However, I understand if the dealer is saying ‘we’ll take a hit and pay for it this time since this is a good customer’ but if I’m not a regular customer basically telling me to go pound sand. The problem is I brought our vehicles to Joyce Honda for 10 years+- for EVERY service item (oil changes, filters, tires, transmissions etc,.). I left because I was had to repeatedly bring my cars back when the repairs weren’t done and also found that they were charging 30-50% more than another local Honda dealer. When I brought this to their attention, they said I could look for coupons on their website. When the advisor told me it would be $345, I told him I would call back to confirm if I wanted to the work done. I called Honda and they indicated that was the best they could do. I called Joyce Honda back twice but my advisor wasn’t available either time. I was told by the lady answering the calls that she would ensure he got the message to repair the car. I got a call back saying the car was ready. When I went, once again it was not fixed and my advisor was not available. I had to bring the car back again a week later to get it fixed. When I came to pick the car up again, the vehicle was ready but the paperwork for the customer in front of me whose car was ready had not been brought up yet. I waited 5 minutes for them to track that down. My paperwork also had not been brought up (from the day before) and it took them more 10 minutes to get it and close me out. While I was waiting, one other customer had the same issue. Joyce Honda still hasn’t figured out how to process people efficiently. The good news is that this experience has validated my decision a few years ago to not continue servicing my vehicles at Joyce Honda (except for warranty work) but I likely will not be buying another Honda either given their reluctance to back/fix a known problem. Side note: The only reason I found out that Joyce was charging substantially more for service is that after being a customer for 10 years, I had asked them for a referral to their sales department when we were looking to buy a Civic. They said they don’t do that but I could speak with anyone up there. I went to the sales department and when negotiating asked if they could give any consideration (free oil changes for a year or something) given I had bought two Honda’s already and had 10 years of service with their dealership. They said no so I decided to at least check another dealer. When I did, I compared what the costs would be for my past few services at Joyce and it was 30-50% less at the other dealer that was also local. More

Scheduled oil change I scheduled oil change on-line for 1:00. Received confirmation e-mail. Plan my day according to appointment. Get to Honda at 12:55 and I was told they I scheduled oil change on-line for 1:00. Received confirmation e-mail. Plan my day according to appointment. Get to Honda at 12:55 and I was told they don't honor on-line appointments for oil change, would be at least 1 - 1 1\2 hour. I never left until 3:40. Why bother having on line scheduling when it's not honored. To make matters worse, you even send a confirmation, which is worthless. I had other appointments scheduled for after my oil change that I had to cancel. More

Car repair timing badly managed Had my car towed to Joyce early Sunday 6/23 w/brake nonfunctional-was told parts unavailable till Monday-called Monday around noon to check on progres Had my car towed to Joyce early Sunday 6/23 w/brake nonfunctional-was told parts unavailable till Monday-called Monday around noon to check on progress-was told it would take another overnight-rented a car to cover my am cases on Tues 6/25. After getting rental, I received call that the car was ready at 6pm Monday night. I made my complaint known to Manager at Joyce with my rental bill of ~$58.00. He said it would be covered and that I would receive that check. I have been a customer of Joyce for the past 4yrs with my Toyota 2008 but never had a bad outcome till today. Would very much like to continue this relationship-please forward the check. Thanks, Jeanine Cottrell More

air bag recall Service staff were helpful in taking care of air bag recall, they were all amazing! Thanks! I will refer this place from my friends and family. Service staff were helpful in taking care of air bag recall, they were all amazing! Thanks! I will refer this place from my friends and family. More

Pros and cons of service The service performed was done well. Not being able to schedule an appointment is a negative. I’m use to scheduling an appointment which resulted in a The service performed was done well. Not being able to schedule an appointment is a negative. I’m use to scheduling an appointment which resulted in a more timely completion of service. I can’t imagine if I needed lengthy service how long it would take or if loaners are available. More

Best group I ever meet! The service center at Joyce is one of the Topnotch group I ever meet. Not only is the crew extremely professional, but they are also friendly, respec The service center at Joyce is one of the Topnotch group I ever meet. Not only is the crew extremely professional, but they are also friendly, respectful and explains in detail the repair on your car. More