Joyce Honda

lease initiated in January, 2019 LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT LEASED A CRV AND SORRY I DID. WANTED A PILOT. THE CRV I LEASED IS LOADED, BUT IT'S NOT THE PILOT. HAD AN OPPORTUNITY TO LEASE A THE CHEVY TRAVERSE AT $410 A MONTH NOTHING DOWN. I BLEW IT--MISTAKE I WON'T MAKE AGAIN. WE HAVE LEASED ABOUT 12 CARS FROM JOYCE AND THAT SHOULD HAVE ACCOUNTED FOR SOMETHING. GUESS WHAT---IT DIDN'T. WE HAVE A WAYS TO GO UNTIL THE 2 OF THE HONDA'S ARE "UP". THIRD IS INTO THE SECOND YEAR. I LEARNED FROM THIS. More

no communication I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. T I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. The issue is I was told my car would be taken to get painted (covered under a faulty paint recall).I dropped off my car and got a loaner vehicle. At the time I was told it would take a few weeks, understandable. 2 days later I am contacted to drop the loaner car and pick up mine, not because it is finished but because they need to schedule a time for it to be painted ??? Why is that suddenly an issue 2 days later? Since then it's been several weeks with no phone call regarding when it can be done. Not to mention everytime I contact them the person who handled my car was either not in or unable to talk. No one else knows about it?How is that possible? It seems the service department doesn't just ignore customers, they ignore eachother. More

Service 2014 CRV As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits w As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits with Ernest Biondolillo as Service Writer. More

Poor communication and assistance Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was t Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was told repair was not covered. I provided the contract stating that it was. The Honda ‘glass specialist’ deemed the chip was not repairable, therefore, not covered. An independent glass specialist I took the car to said it was repairable. And now I have to make the arrangements with the glass insurance to ensure payment. This has been beyond frustrating and time consuming. More

Great job all around. Great customer service, friendly, helpful, knowledgeable. Would definitely recommend To others for a great experience. Very happy with th all around. Great customer service, friendly, helpful, knowledgeable. Would definitely recommend To others for a great experience. Very happy with the new vehicle. More

Leasing a new Accord sedan Joyce Honda has always been an excellent partner whenever we were ready for a new car. This time was no different. We worked with Ryan Unick in sale Joyce Honda has always been an excellent partner whenever we were ready for a new car. This time was no different. We worked with Ryan Unick in sales. I was amazed at how collaborative Ryan was in the total experience. He kept me informed daily - no - multiple times during the day. He really knew what I needed and wanted in an Accord, I truly enjoyed working with him throughout the entire process. Efren (finance) remembered us from a previous lease experience and treated us like Joyce Honda family! Justin worked with us earlier in the year when we weren't quite ready to lease, but he kept us informed during the following months (as promised). The experience at Joyce Honda has always been great, and this time was no different. If you want that great experience, ask for Ryan Unick, and I'm sure Efren and Justin will be there to help! More

Leasing a new CRV Have dealt with Joyce Honda for at least a decade. Pleased with the service area as well as the sales department. Staff is always pleasant and courteo Have dealt with Joyce Honda for at least a decade. Pleased with the service area as well as the sales department. Staff is always pleasant and courteous. More

Quick and friendly Service I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for get I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for getting me in and out quickly as I am far along in my pregnancy and can't wait long. More