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Joyce Honda
Denville, NJ
3,969 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 3,969 reviews
December 08, 2017
Excelent El servicio y el trato personal fue excelente. Me senti como si estuviera en familia. Efren Madrigal me hizo sentir como si yo fuera su familia El servicio y el trato personal fue excelente. Me senti como si estuviera en familia. Efren Madrigal me hizo sentir como si yo fuera su familia More
by Vivian
Employees Worked With
Helpful December 07, 2017
Hassle free enjoyable car purchase at Joyce Honda I came to the Joyce Honda dealer in Denville, NJ, not knowing yet what maker of minivan to buy. The product specialist, Efren, showed me the options I came to the Joyce Honda dealer in Denville, NJ, not knowing yet what maker of minivan to buy. The product specialist, Efren, showed me the options and took me on a test drive within about 10 min after I arrived. I later went to two other local dealers (Chrysler and Toyota), each of them took more than half hour to go through the paperwork before I could began test driving. I came back later of the day and fully prepared for a protracted long negotiation on price. (I did a throurough research and found the “car purchase strategy “ site to be most useful). I sat down with Efren and made my offer and went through my rationales. He listened very attentively. Without much of a back and forth he already drew up the sell paper to present to his manager. And 15 min later he told me I can have my car! I am also impressed by the thoroughness that Efren took in preparing us for picking up the vehicle. The only glitch we had was that we had to call the insurance company on the spot to add the new car to the existing policy. We should have done this ahead of time. It took me 3 trips and about two hours in total with Joyce Handa to drive away in my car from the initial shopping around. A great experience indeed. More
by David
Employees Worked With
December 01, 2017
Excelente Sale man was so great and his name is : Efren, he is a good and kindness man , if you want to buy a new car, come and look for him , he’ll make you sa Sale man was so great and his name is : Efren, he is a good and kindness man , if you want to buy a new car, come and look for him , he’ll make you satisfied More
by Rickylove1974
November 30, 2017
Great experience with purchasing new car Very helpful , happy customer! I did everything online , got in and drive away the car in two hours . Efren , Camila and Steve are great! Highly recom Very helpful , happy customer! I did everything online , got in and drive away the car in two hours . Efren , Camila and Steve are great! Highly recommend! More
by Andrew
Employees Worked With
November 28, 2017
Pleasant Salesman was very pleasant, polite, respectful. He explained everything I asked of him. I'm frustrated that I ended up spending more than I had intend Salesman was very pleasant, polite, respectful. He explained everything I asked of him. I'm frustrated that I ended up spending more than I had intended, although it wasn't the dealership's fault not having any more 2017's. I wish I had known to turn my lease in earlier to get the car I really wanted. My fault - not theirs. More
by Colleen F Bauer
Employees Worked With
Giancarko Sotelo
November 28, 2017
Donald Donnelly Thank you for the no pressure sales experience. I love my new Honda CRV. It was a very relaxed experience . The vehicle looked like new even though it Thank you for the no pressure sales experience. I love my new Honda CRV. It was a very relaxed experience . The vehicle looked like new even though it was a used car More
by Michelle Gaffney
Employees Worked With
Don Donnelly
November 15, 2017
Efren Madrigal and Joyce Honda = Awesome I spent a few weeks visiting most dealers in the area and I talked with a handful of sales teams. It was easy to make a decisions to purchasing throu I spent a few weeks visiting most dealers in the area and I talked with a handful of sales teams. It was easy to make a decisions to purchasing through Joyce Honda. The sales person, Efren, was helpful and honest. He listened to the list of my needs, provided the additional information i requested and he was practical in narrowing down a list of cars I should review. Efren and the team at Joyce were respectful to my schedule which made the process easy. I highly recommend them to anyone looking to purchase a new vehicle. More
by jmcmahon1
November 15, 2017
Excellent This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recomm This was the best new car buying experience I ever had. Great service, fair pricing, no pressure,friendly, personable. Tom Duffy great!! Highly recommended. Love my new car. More
by Birgitta
November 13, 2017
Excellent Customer Service and Satisfaction! Corey was our Sales Rep at Joyce Honda. He provided us with excellent customer service. He was able to help us find the right car at the right price. Corey was our Sales Rep at Joyce Honda. He provided us with excellent customer service. He was able to help us find the right car at the right price. We highly recommend Corey if you are looking to purchase a vehicle. Thank you Corey for working with us and assisting us. We appreciate your efforts! More
by tfamily car
Employees Worked With
Angel (Sales Manager) and Andre (Finance), Corey Wiesel
November 10, 2017
Disgusted In early July we purchased a certified pre-owned vehicle from Joyce Honda which I had paid for in full. When we picked up the vehicle, we were given In early July we purchased a certified pre-owned vehicle from Joyce Honda which I had paid for in full. When we picked up the vehicle, we were given temporary plates and registration and would wait for the permanent registration and title to come in from the DMV. As the expiration date on the temps drew near, we called the dealership to check the status of the title and registration. The dealership told us they were having a problem getting the title but they should have it within a week. We did not get the title within a week or a month! It took 4 months of back and forth with the dealership and we were told different stories every time we called. We were told by the dealership, “the previous owner had traded in the vehicle but it had not been paid off, so Honda paid it off but the bank had sent the title to the previous owner and not back to the dealership. Supposedly the previous owner could not find the title and had to sign papers to get a duplicate. It took her 4 weeks to get the papers signed and turned in to the DMV for a new title.” Then we were told, “the bank wouldn’t release the title because they said the lien had not been paid on the vehicle”…on and on and on. The manager who we were dealing with for about 2 months sent us a text that he suddenly resigned because he was sick of all the bull that goes on there. We then were dealing with the VP of the used car department, Tom Stark, from that point on. I finally got a call on Nov. 9th that the title was there. When I went to pick it up I had to pay the $69.50 DMV fee. I spoke to Tom Stark –VP, at the dealership and asked if Honda could pick up the DMV fee for all of our trouble. He was arrogant and accusatory and said, “No that is your responsibility to pay the DMV. Instead of being treated like a customer who was being inconvenienced, I was accused of being angry for no reason. During our conversation he said to me, “why are you so angry, what did you have to do about it?” Meaning, in his opinion, this should not have been an inconvenience to me in any way. The dealership was dealing with the headache. NOT TRUE…this was a major headache for me. I had to constantly make phone calls and I was worried and stressed that my daughter was driving a car without a title and God forbid she got in an accident and totaled the car…we have no proof of ownership and it would have been a total loss! During this time I did some research and found this on the NJ DMV Website, “Dealers are reminded that they're prohibited from trading in motor vehicles without valid titles”. At the end of the day after all the confusion and inconvenience that Joyce Honda put me through, you would think that they would at least be apologetic and maybe offer to waive the DMV fee instead of questioning my integrity and insulting me when all of this was their fault to begin with. Lesson learned – STEER CLEAR of Joyce Honda and never leave a dealership without a title! More
by Demi223
Employees Worked With
Tom Stark - VP, Pat Cabrera
