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Joyce Honda
Denville, NJ
4,173 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 4,173 reviews
August 21, 2019
Disrespectful, unprofessional Service Department The customer service and attitude of the Service department at Joyce Honda is horrible. Last Wednesday they determined that AC compressor in my Honda The customer service and attitude of the Service department at Joyce Honda is horrible. Last Wednesday they determined that AC compressor in my Honda CRV needs to be replaced. I agreed to repair. The representative said the part will be there by Friday. OK. Friday he calls me, tells that the part was not delivered and it will be delivered by the next Wednesday. OK. Today ("Next Wednesday") I called to check whether the part was delivered. I was twice placed on hold for 40 minutes, no one attending the line. Finally, after many calls and useless chat session with their "Service Chat", the Reception lady told me that this part is on backorder all over US (probably made that up, read further). I called to a "no name" service center - they promised to get the part and do the repair tomorrow. In addition, during the service visit to Joyce Honda, I asked to install a missing backdoor wiper arm cover (small decorative part). They charged me for the part, but never installed it. It is sad that the great car brand Honda is serviced by very disrespectful, ignorant and unprofessional service. More
by hondafan76
Employees Worked With
August 20, 2019
My light bulb was replaced before inspection. I need to get my car inspected this month. After noting a headlight out I went to Joyce Honda on a late Friday afternoon and was able to get it replac I need to get my car inspected this month. After noting a headlight out I went to Joyce Honda on a late Friday afternoon and was able to get it replaced and was on my way within the hour. Thank you! More
by MONMAT123
Verified CustomerEmployees Worked With
Not sure the name of the persons.
August 20, 2019
Waiting Time Flew By First time going to the Service Center with my new Sport Fit. The moment I said first time here, everything was explained how to use the drive thru s First time going to the Service Center with my new Sport Fit. The moment I said first time here, everything was explained how to use the drive thru service system. Ray explained what was going to be done and did apologized for the wait time, approx. an hour and half, Showed me were to wait and explained the estimated costs up front. Relaxing in the waiting room, watching my car move up the line, the time flew by. Ray then walked me thru the paperwork and to the cashier. Nice system everything went smoothly. The people are all nice and friendly. More
by KAJOBJR
Employees Worked With
Young lady at service desk., Ray Spinelli
August 20, 2019
recalls excellent customer service, shuttle was proactive , shuttle driver very friendly, would recommend this service department to anyone, very quick servic excellent customer service, shuttle was proactive , shuttle driver very friendly, would recommend this service department to anyone, very quick service. recalls was done very quickly. More
by RICKY
Employees Worked With
Jonathan
August 20, 2019
New Car Purchase Monte listened to what I was looking for and responded accordingly. He was efficient with my time and respectful to my needs. Unfortunately, not all Monte listened to what I was looking for and responded accordingly. He was efficient with my time and respectful to my needs. Unfortunately, not all car salespeople have the same approach. Much appreciated and I highly recommend him. More
by SUSANANDFAMILY
Employees Worked With
Monte Morris
August 19, 2019
Ryan, Justin and Efren all did a Great Job!! All three were friendly, patient and a pleasure to work with! Ryan and Justin stayed late to help us and we really appreciate the extra effort! Thank All three were friendly, patient and a pleasure to work with! Ryan and Justin stayed late to help us and we really appreciate the extra effort! Thank you. More
by Mgp
Employees Worked With
Efren Madrigal, Justin Patel, Ryan Unick
August 19, 2019
Excellent Dealership Purchase a used 2009 Honda Civic, for my wife. Sales person, Manager, and Finance Department , made my purchase fast and smooth with no issues . They Purchase a used 2009 Honda Civic, for my wife. Sales person, Manager, and Finance Department , made my purchase fast and smooth with no issues . They sold me a car that is perfect for my wife. I would like to give special thanks to my salesman Gabriel Hernandez. Mr. Hernandez, knew what I was looking for and provide me the car that made my wife happy and in love with this car. As they say happy wife, happy man. More
by JIMG1124
Employees Worked With
Gabriel Hernandez
August 19, 2019
Great Service Service Department did an outstanding job on my 2009 Civic. Car was repaired and ready to go in 15 minutes. I highly recommend them for all your car Service Department did an outstanding job on my 2009 Civic. Car was repaired and ready to go in 15 minutes. I highly recommend them for all your car repairs. I would like to give a special thanks to Joe, who I believe maybe the Service Manager, who made this repair so easy. More
by JIMG1124
Employees Worked With
Joe, Service Department
August 19, 2019
my battery was faulty and replaced The battery was replaced free of change and handled by Mr. Kebabjian. Very good service and I am happy for having this dealer so close The battery was replaced free of change and handled by Mr. Kebabjian. Very good service and I am happy for having this dealer so close More
by archit3549
Employees Worked With
Jonathan Kebabjian
August 19, 2019
Top rate experience We arrived at Joyce Honda at the invitation of the General Manager, Larry Swanson, to look at the new CR-V Hondas. The purchase of our new Honda was m We arrived at Joyce Honda at the invitation of the General Manager, Larry Swanson, to look at the new CR-V Hondas. The purchase of our new Honda was made simple and enjoyable. Within a few hours, we received an evaluation on our trade, picked out our new car, which was then serviced and we were on our way. Thank you Larry and Efren for your guidance and professionalism. You made our day!!!! Ralph and Lee Conte More
by Ray37
