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Joyce Honda
Denville, NJ
4,107 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 4,107 reviews
July 31, 2019
Poor communication and assistance Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was t Took one month (and my call to follow up) to get answers regarding glass repair. Glass repair is coverage I pay for through a lease insurance. I was told repair was not covered. I provided the contract stating that it was. The Honda ‘glass specialist’ deemed the chip was not repairable, therefore, not covered. An independent glass specialist I took the car to said it was repairable. And now I have to make the arrangements with the glass insurance to ensure payment. This has been beyond frustrating and time consuming. More
by M de
Verified CustomerEmployees Worked With
Dwight and Jonathan
July 31, 2019
Great job all around. Great customer service, friendly, helpful, knowledgeable. Would definitely recommend To others for a great experience. Very happy with th all around. Great customer service, friendly, helpful, knowledgeable. Would definitely recommend To others for a great experience. Very happy with the new vehicle. More
by MIKTHESHORT
Employees Worked With
Jane
July 31, 2019
Leasing a new Accord sedan Joyce Honda has always been an excellent partner whenever we were ready for a new car. This time was no different. We worked with Ryan Unick in sale Joyce Honda has always been an excellent partner whenever we were ready for a new car. This time was no different. We worked with Ryan Unick in sales. I was amazed at how collaborative Ryan was in the total experience. He kept me informed daily - no - multiple times during the day. He really knew what I needed and wanted in an Accord, I truly enjoyed working with him throughout the entire process. Efren (finance) remembered us from a previous lease experience and treated us like Joyce Honda family! Justin worked with us earlier in the year when we weren't quite ready to lease, but he kept us informed during the following months (as promised). The experience at Joyce Honda has always been great, and this time was no different. If you want that great experience, ask for Ryan Unick, and I'm sure Efren and Justin will be there to help! More
by Donna King
Employees Worked With
Efren Madrigal, Justin Patel, Ryan Unick
July 31, 2019
no communication I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. T I took my civic in for an oil change which took longer then any dealership I've ever been to but that isn't my issue they were busy so I understand. The issue is I was told my car would be taken to get painted (covered under a faulty paint recall).I dropped off my car and got a loaner vehicle. At the time I was told it would take a few weeks, understandable. 2 days later I am contacted to drop the loaner car and pick up mine, not because it is finished but because they need to schedule a time for it to be painted ??? Why is that suddenly an issue 2 days later? Since then it's been several weeks with no phone call regarding when it can be done. Not to mention everytime I contact them the person who handled my car was either not in or unable to talk. No one else knows about it?How is that possible? It seems the service department doesn't just ignore customers, they ignore eachother. More
by CHARLESPURCELL88
Employees Worked With
KELVIN ALFRED
July 31, 2019
Service 2014 CRV As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits w As is the case with every service visit, Joyce Honda provides the BEST Customer Service and Experience, BAR NONE. I will continue my service visits with Ernest Biondolillo as Service Writer. More
by RONALDMACARI
Employees Worked With
July 30, 2019
Great Car buying experience I bought a 2019-Honda Pilot-EXL recently from Joyce Honda. Karl is our sales consultant. We had a very nice experience with our purchase. He is super I bought a 2019-Honda Pilot-EXL recently from Joyce Honda. Karl is our sales consultant. We had a very nice experience with our purchase. He is super patient. Took time to explain all the features of the car and quoted very good price. Test drove the car on Wednesday and bought it over the weekend. No gimmicks. Super Straight forward. By far the best car buying experience. Thanks Karl! More
by nag
Employees Worked With
Karl Schneider
July 30, 2019
Great Experiance I am on my second straight lease from Joyce Honda. When it came time to return my Honda Civic, I knew that I wanted to lease my next car from them. Af I am on my second straight lease from Joyce Honda. When it came time to return my Honda Civic, I knew that I wanted to lease my next car from them. After driving over an hour to make sure I went to Joyce Honda, Ryan helped get me a great lease on an AWD HRV Sport that will assist me with my move into a snowier area. I am confident that Ryan was able to get me the best lease possible and would highly recommend him. He was very patient through some computer issues that my insurance company was having that held up the sale, stayed late to ensure everything could go through, and was ultimately able to work with my insurance to resolve the issue. More
by harry
Employees Worked With
Ryan Unick
July 29, 2019
Quick and friendly Service I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for get I brought my HRV in for an oil change. I was moved to the front of the line because I am an expectant mother. I can't thank the staff enough for getting me in and out quickly as I am far along in my pregnancy and can't wait long. More
by gman
Employees Worked With
Dwight Phillips
July 29, 2019
Service Great and fast service, oil change, tire rotation and overall car inspection. I will be back for my next oil change when I need it. Great and fast service, oil change, tire rotation and overall car inspection. I will be back for my next oil change when I need it. More
by RAlph honda
Employees Worked With
Other Employees :
Diana Alvarado, Ray Spinelli, KELVIN ALFRED
July 26, 2019
Totally pleased! I like to keep an eye on my vehicle when I bring it in for service and I like the fact that I can stand by and watch. I like to see what is being done I like to keep an eye on my vehicle when I bring it in for service and I like the fact that I can stand by and watch. I like to see what is being done. More
by pretty girl
Employees Worked With
Dwight Phillips
