Joyce Honda

Pilot 40k mi service- ok job done in addition to 40k mile service, i have had some complaints with my vehicle. None of then were solved by the dealer. also i think 40k mile service i in addition to 40k mile service, i have had some complaints with my vehicle. None of then were solved by the dealer. also i think 40k mile service is expensive More

Good Job I felt well taken care of. I felt I was listened to. My questions were answered to my satisfaction. I was treated with respect. I was in and out quick I felt well taken care of. I felt I was listened to. My questions were answered to my satisfaction. I was treated with respect. I was in and out quickly. More

New rear brakes Pleasant staff, knowledgeable and expedited my service needs. I'm very pleased with the customer service I received. Everyone was very courteous. I Pleasant staff, knowledgeable and expedited my service needs. I'm very pleased with the customer service I received. Everyone was very courteous. I would recommend your facility to my friends and family. More

Not the same experience as I have had in the past I have bought a used car from here in the past and the service was excellent and the car delivered to me as good as new. My visit this month was not I have bought a used car from here in the past and the service was excellent and the car delivered to me as good as new. My visit this month was nothing like that. From putting down the deposit on a Saturday with a Tuesday confirmed pick up to them being told it would be ready Friday to then being told the following Tuesday as a part was ordered this was an entirely new experience. So come Tuesday I come to collect the sign the paperwork and collect the car; First I have never had a finance person, who’s salary comes from purchase like mine, from any industry say “god bless you” for buying this car. That certainly didn’t create an encouraging or professional reflection on the dealership and left me questioning what I was buying. Second as car is brought around having been “ detailed” I must thank the person driving it as he report to my salesperson the steering is leaking (which is exactly what they repaired and delayed my pick up a week) so it was taken back to the shop and I left without the car. Later that afternoon the car was delivered while I was at work. The next morning when I checked the car I can only say it was detailed either in the dark or by someone simply not bothered about a used car. The interior was simply disgusting which resulted me in detailing the car in order to make it suitable for family use. One would expect after such a delay at least ensuring a quality detail on the car would be the least they could do. But hey I guess that comes with the blessing I already received with this car! I was offered the chance to bring the car back for another detail but I wasn’t I retested in returning the car to be detailed again as that would leave me without a car again. I will also add I resolved the Sirius radio issue after the dealer informed me that wasn’t their responsibility when providing me a used car - weird but ok I guess. Good to know though that for all my troubles I got a free oil change- thats fair right? I guess that $30 giveaway reflects the value of me being a customer who after all of this will not be purchasing another car from here or recommending this dealership to any family, friends, colleagues or complete strangers. More

Great Amazing service and good people to work with They really help out with all our questions and we're easy to get ahold of when needed Amazing service and good people to work with They really help out with all our questions and we're easy to get ahold of when needed More

Getting car ready I did not bring my car to the service center. The Sales department brought it there for prep work for my picking the car up. I did not bring my car to the service center. The Sales department brought it there for prep work for my picking the car up. More

Smooth experience Fealt so welcomed and got a full walk through with all the details and features the van has, from the drive to the brake and cruise options Fealt so welcomed and got a full walk through with all the details and features the van has, from the drive to the brake and cruise options More

Great Experience with Patient and Friendly People I had a great experience leasing my new Civic! The staff was incredibly friendly, and they were very patient. They made the process straight-forward a I had a great experience leasing my new Civic! The staff was incredibly friendly, and they were very patient. They made the process straight-forward and easy, and they were very accommodating. Justin was easy to talk to, and he helped me find exactly what I was looking for and then some. Lauren was very friendly and helpful throughout the process as well! Justin and Lauren also checked in on me multiple times while I was waiting for my car to be ready, which I greatly appreciated. Mario was great too, and he was considerate and helpful with showing me the ins and outs of my car. Even staff members I did not directly work with were kind and welcoming without being overbearing. I felt like I could truly trust everyone I had worked with that day, and I will definitely come to Joyce Honda again in the future. Thank you all! More

Easy going The progress at times was stressful, but that’s with large purchase. The car is very nice and the people I worked with were accommodating The progress at times was stressful, but that’s with large purchase. The car is very nice and the people I worked with were accommodating More

Above my expectations Kelvin (service manager) was excellent. He made sure that all of my issues were handled quickly and correctly. He was very pleasant and answered all o Kelvin (service manager) was excellent. He made sure that all of my issues were handled quickly and correctly. He was very pleasant and answered all of my questions when my services were complete. Would highly recommend this dealership to others. More