Joyce Honda

Hondas Sell Themselves, but Good Customer Service Helps When I arrived at Joyce Honda, I knew that I wanted to purchase a Honda Civic. I have driven other vehicles, but my favorite has always been the 2001 When I arrived at Joyce Honda, I knew that I wanted to purchase a Honda Civic. I have driven other vehicles, but my favorite has always been the 2001 Honda Civic that I had for a few years while I was in college. Honda vehicles are known for their reliability and affordability. Both of these characteristics are important to any American looking to make an intelligent purchase on a vehicle. A car is an expensive purchase, and we want to make sure that we can obtain the value of that vehicle through our everyday use of it. This is why a Honda tends to be a wise purchase, and this is why I had made my decision prior to my purchase. When I arrived at their lot, I reviewed their variety of Civic models. It was at this time that I had determined that I wanted to purchase a Civic EXT. Shortly thereafter, I was approached by one of their salesmen. I took the vehicle for a test drive, and I knew this was the vehicle that I wanted. I previously owned a 2015 Civic LX, and I had always disliked the acceleration. The EXT lacked this issue. After the test drive, I followed the salesman to his desk, and we discussed price and financing. What struck me immediately was the salesman seemed intent on selling me the LX. He disregarded his own benefit through commission, and he did what he believed was in my interest. I had the money for a down payment, and I had the income to afford the financing. He did not know this at the time, though. However, his behavior has continued to remain in my memory. Instead of trying to sell me a more expensive vehicle, he did what he believed would be in my best interest. This leads me to the title of this review, "Hondas Sell Themselves, but Good Customer Service Helps." Traditionally, we view salespeople with skepticism. It is healthy to do so since they have their own interests at stake in the same way that we have our interests at stake. However, I never felt pressured or uncomfortable during my transaction. The individual that assisted me over the course of almost an entire day patiently went through every minute detail of every vehicle package available. He spent the time to go through every financing option with me. He even recommended that I take a few weeks to review the competition in order to determine if this was the car that I wanted (perhaps the confidence that comes with selling a Honda). Again, throughout this time, he never pressured me or made me feel like my questions or concerns were unreasonable. To be honest, myself and the individual who accompanied me can be a real pain in the xxx; neither of us are hesitant to question anything and everything. We are not easy individuals to negotiate with, but the salesman never displayed irritation. He remained polite and courteous. Although Hondas have a reputation of being a wise purchase, the experience of purchasing my vehicle certainly added to the positive disposition that I have for their vehicles. I would certainly recommend Joyce Honda if you would like to consider purchasing a Honda vehicle. I understand that this review has been mostly flattering for Joyce Honda and the individual that I interacted with, but I do have one major criticism. While reviewing the vehicle that I eventually purchased, the salesman failed to adequately explain the features in the vehicle. This did not negatively affect my experience, though. My 2019 Honda Civic EXT actually had more beneficial features than I had expected. However, if he had attempted to sell this vehicle to someone that was undecided (unlike myself), it would have likely impaired his ability to sell the vehicle. I would also like to note that I purchased this vehicle at the end of June 2019. I have chosen to write this review at this time because I have concluded that after nearly 6 months, I am very satisfied with my purchase. Although I only chose to select a four star review, I would have given a 4.5-4.75 star review if possible. I did not think a five star review would be accurate because of the criticism above as well as a 5 star review would imply perfection. I do not believe that this is possible except in the most extraordinary (and incredibly rare) experiences. More

Honda Civic Employees were friendly and the service was great. Service was speedy but thorough. Everything was explained clearly and all questions were answered. Employees were friendly and the service was great. Service was speedy but thorough. Everything was explained clearly and all questions were answered. I would definitely recommend the dealership to a friend. More

Great Service Exceeded what i was expecting form the service department, fast service, and good explanation of such service. the facilities are in good condition an Exceeded what i was expecting form the service department, fast service, and good explanation of such service. the facilities are in good condition and the service is great. More

35 years of dealing with dealerships has not been fun. I must say this time was different. I worked with Trey, and Matt at Joyce Honda. 2 young guys keeping it real. They didn’t come off as slick sales peo must say this time was different. I worked with Trey, and Matt at Joyce Honda. 2 young guys keeping it real. They didn’t come off as slick sales people that I’m used to. No old style game playing. I feel like I got a good price, and left content.  More

Oil Change The technician was professional and fair. The services was done in a timely manner. I was given good information and advice regarding my car Thank y The technician was professional and fair. The services was done in a timely manner. I was given good information and advice regarding my car Thank you More

Great experience I just purchased my first Honda and I love it! Steven is great. He went above and beyond to make my buying experience exceptional and excellent. I cou I just purchased my first Honda and I love it! Steven is great. He went above and beyond to make my buying experience exceptional and excellent. I could not have asked for better. He was patient through the whole process and was able to answer my many questions. He took his time to find a deal that would work for me and I am so grateful. I also worked with their finance manager(Matt) who was very helpful. I am beyond satisfied. Thank you Joyce Honda. More

30k Service Brought the vehicle in for B12 service codes. Decided to do the 30k service. Only disappointment is that the multi-point review showed all check mar Brought the vehicle in for B12 service codes. Decided to do the 30k service. Only disappointment is that the multi-point review showed all check marks in green. Upon arrival and leaving, the tire pressure was low and the warning indicator light on. The tech should have seen this the entire time with the vehicle. It leaves doubt in my mind that the inspection was thorough, detailed, and complete. Or if it was done at all. More

Excellent! I have never had a problem with Joyce Honda, nor did I experience one this time. Everyone is extremely friendly and knowledgeable. They take the tim I have never had a problem with Joyce Honda, nor did I experience one this time. Everyone is extremely friendly and knowledgeable. They take the time to explain everything in detail. I will only by my Honda vehicles from them going forward. I am not sure which service tech I worked with but over the years they have all been excellent. More

Amazing Service! I've been researching what car I wanted to purchase for about 6 months but I wasn't really serious about purchasing because I didn't know what I wante I've been researching what car I wanted to purchase for about 6 months but I wasn't really serious about purchasing because I didn't know what I wanted. I went to several dealers and half of them wanted to sell my a car but they didn't know the features of the the cars they were selling me. Buying a car is the 2nd biggest decision one makes next to buying a home. I've always bought used cars so buying a new car is a bigger deal for me. I work in sales as well so I'm all about service when it comes to cars. That being said my time and my wife's schedule are very limited in order to purchase a car. But to put it simply I had a great experience at Joyce and with my salesperson Monte. He knew his cars and all their features which to me is impressive. He wasn't pushy and let me make a decision for myself. Told him exactly what I wanted and where I was comfortable price wise and he found me a car suited to my needs. I hate to play the back and forth waiting games that other dealers tend to play to see if you would break. He was honest and forthcoming. I was in and out of there in 2 hours. Monte further explained the car to me before I drove it off and help me set up my phone and preferences. I'm sending all my referrals to Monte. Thanks again! More

Great experience Felt taken care of as soon as I pulled into the service department. I had a concern about my radio and was immediately taken care of. Kelvin was amazi Felt taken care of as soon as I pulled into the service department. I had a concern about my radio and was immediately taken care of. Kelvin was amazing and he even showed me how my automatic start worked. More