Joyce Honda

Joe San Roman is a pleasure to work with and he made the process easy. I will definitely be going back to Joyce Honda and meeting up with Joe for my next car lease. process easy. I will definitely be going back to Joyce Honda and meeting up with Joe for my next car lease. More

None Contact (none threatening) Purchase Using the Shop at home Express Works at Joyce Honda I sold myself an automobile. I was able to view all models including specifications, features, com Using the Shop at home Express Works at Joyce Honda I sold myself an automobile. I was able to view all models including specifications, features, comparisons, pricing including dealer discounts and finance-Leasing options. Once sold I phoned Justin who was extremely accommodating towards the “none physical contact” purchase of my new Ridgeline. Working with Efren, the Finance Manager, the completion of the documentation was expedient and none threatening. Thank you Joyce Honda for your professional attitude and guidance during this new strange time surrounding Covid-19. More

It is sad that I have to write a review like this with all that's going on. To begin on a positive note the dealership did try to reach out but we were unable to connect. Even though we could have done th all that's going on. To begin on a positive note the dealership did try to reach out but we were unable to connect. Even though we could have done through emails but decided the only way to communicate is through phone. Our schedules didn't connect because I am in the food business and we have meetings upon meeting due to the Corona. Enough said, this is my review. My first experience with the dealer was when I purchased the vehicle and took it home, it seemed like the brakes had a serious grind to it, almost metal on metal. I was told that the car was on the lot for a while and builds up rust on the brakes and condensation and they make noise. I found that hard to believe but I took the gentleman for his word. The next day it just didn't seem right at all, I told him that this could not be normal and I needed it to be checked. I brought it in and Chris, the salesman was extremely nice. After they drove it they kept the car and said they had to resurface the rotars. Since it it CERTIFIED used it was covered and didn't cost a dime. When picking the car up I asked the guy, the one with ink on his arms, that after resurfacing the rotars did you change the pads since there would be uneven groves on them. I snickered and said, of course what do you think. I said cool that's great and I went on my way after some small talk. Then there was the auto start that was installed, that makes no sense what so ever. If they would have told me how it operated, I would have never EVER have purchased it in the beginning. Who the xxxx wants an auto start that Everytime you open the door, besides the hatch the car shuts off. When picking my vehicle up, they were extremely busy and they told me here are the keys and they had no clue where the car was to go around the building and hold down the panic button. Taken back, I did so and went on my way. After getting home I had no clue on how to use it. I finally called back to the dealer and no one knew either and gave me the phone number of the guy who installed it. Calling the guy he was livid on them, first not showingwhere the car was, but not even showing me how to use it. He walked me through it, and I assumed he handled the issue with the customer service. When brining it to there attention they told me since I have a push button start that, that's how they operate. I told them its a stupid concept and why would I want to start my car twice every time I wanted to use it. Once to auto then twice to restart. What ever it was installed and what's done is done. Then my wife purchase a New Chevy Terrain, two months after and what do you know. Her auto start work just like I told Joyse it should that they said there is no way it could work like that. Auto start on, open door the car reads the FOB tap button and car stays on. So, either they bullsited me on this product or they have no clue what products are out there, or better yet they charge top dollar in a crap product. About, approx 3 or four months later I go to my first oil change. The people that check me in were curious and kind and very respectfull. A lady with golden blond hair takes care of me and she is VERY VERY nice. Her and Jasmine are really nice people. Caring understanding and respectful. After my first oil change they come out with a sheet to show me everything was ok but possibly need brakes....I thought that was insane and I told them the rotors and pads were done just alitlle bit ago. She said that's what the tech put down, and I could talk to him. He came out and express his opinion nicely and was taken back a little when I told him the rotars were cut with new pads. I told him I don't have the money to do it now and he was understanding and sent me on my way. Three months later or so I go for another oil change and the same nice lady takes care of me. She then tells me about now I need the brakes if they change the pads they need to resurface the rotors. This was insane I just got the car. I told her I was just laid off after 25years of work and money was really tight. She worked with me on the price and I said ok to change front and rear breaks and cut rotors again. Whole they had the car I asked them could they check drivers side window because it sounds like it's off track when lowering it. She said but of course. I chaulked it up as this is the price I pay for buying used and moved on now dumping 1k in the car. when I got home I called her right because I realize my cap for the lug nut was missing, the cap for the air thingy was missing and where they fixed the window, where it sounded it was off track, the inside panel was off slightly. She wanted me to come back right away and she was very apologetic. I told her it's not an emergency that it can wait till my next oil change, just calling to note my account. She was very nice and did so. Now I go for my next oil change, I am driving down the road and put my blinker on, and on the screen it says aiming failed. xxx, maybe a glitch idk whatever it is I will take care of this later. Corona comes school become off preparing everything and driving wife's car. Now it's Thursday two days after oil change running around girls basketball blah blah blah forgot to call and let them know. Set Alexa to remind me to call first and so I do. I call and tell them what I see on the display and ask them, is there anything I can do at home to fix this, because it's not an emergency and can wait till my next oil change. The lady put me on hold, and this is where my frustrations begin. John picks up and says after I ask him if there's anything I can do to fix it so I don't have to bother bringing it back. Right off the bat he says it will be 145$ to fix it. I said wait, what can you tell me what's wrong and explain to me what happen and why all of a sudden it's doing this. Well, you got a new mirror and it needs to be aimed and it will be 145$. Wait, what are you talking about, a new mirror I was just there for an oil change I didn't get a new mirror. Then he went on akin when I was there. I told you when I was, I just needed to know how to fix it and stop with the attitude. He them said the only way that this happens if you get a new mirror and they didn't calibrate the mirror. I said to him, I just told you I didn't get a mirror I just got an oil change are you listening to me. I said I can bring it in and you can see, right now, that it's not a new mirror that it's the original mirror that came with the car. Then he stated well maybe you brought it someplace and somebody bumped into it or a shopping cart rammed into it. Then I told him I thought the only way that this could happen is if I got a new mirror. now you're telling me that it could have been bumped and this could have happened. well, no matter what it's going to be $145 to fix. I said this is absurd you keep stating how much it is to get it fixed, and I'm calling out of respect to help try to fix this problem. He done stated again that he finds it hard to believe that I didn't get a new mirror. I was extremely hot because I felt that he wasn't listening nor he was believing me and calling me a liar I asked him for his name and he said John I asked him for his title he said a manager are you then, yes possibly could have been wrong, called him a real a****** that I've been in customer service for over 30 years and I've never treated a person like this in my life. I then told him he was extremely dismissive of the issue and wasn't even listening. Then I told him so you gave me two scenarios that it could have been bumped, I told him my experience from my last oil change where everything was forgotten, so maybe when they were rotating the tires maybe somebody bumped the mirror. He then went on saying oh now it's our fault. I said I did not call to blame anybody but you're the one now that's acting like a real jerk. I never called in the beginning to play the blame game but now all you care about is $145 and I'm not paying it. I said so now it's documented that this thing doesn't work a couple of days after getting an oil change so now I want it fixed. He said if you pay for it we can fix it. I called him again another a****** and he should never be a manager there. Then I hung up the phone. I then called the gentleman that sold me the car, Chris and told him what happened and I wanted to talk to Tom, Tom Starks his father. He was shocked upon what I told him, and he told me he has experience going into the car and the camera working, not my car, but going into a car and the camera working in 5 minutes later the camera not working without being bumped or anything. Now I want my camera to be fixed this is not a review to tell anybody to buy or not to buy from this facility it's just a review to open people's eyes. unfortunately the women that took care of me have to work in a place that possibly could drag them down. Because the service manager is a real jerk and has no clue on how to treat people. Again I will state they did reach out to me buy phone but things are crazy right now and I get it. Maybe after finally communicating with each other I will write another review on an update. But I could tell you one thing I will never get my car serviced in this facility again. There's a lot of other places can I can get an oil change from that I don't need this crap. Tom Starks and Chris Starks is a complete gentleman Jasmin and the lady with Blonde lady where awesome. Mr. Alfred has called back but we have yet connected. More

Always a Pleasure to Deal With My lease was set to run out at a very inconvenient time for us, and a Joyce salesman had told me it was possible to extend it for six months, which wa My lease was set to run out at a very inconvenient time for us, and a Joyce salesman had told me it was possible to extend it for six months, which was a godsend. Now it was time to roll into a new lease, and everyone was extremely helpful, and got me into a brand-new version of the equivalent model with a minimum of fuss. This was the third car we had bought or leased from Joyce and they were competitive, helpful, and a pleasure to do business with. They have been servicing our cars since we moved into the area and I have always found the service department to be excellent also. More

Sales/Service was excellent!They would not let me leave Sales/Service was excellent! They would not let me leave until I was extremely happy! Corey Betz was very patient and was able to listen so we w Sales/Service was excellent! They would not let me leave until I was extremely happy! Corey Betz was very patient and was able to listen so we were able to find the right vehicle. More

Great service Ernest was very nice and helpful with my service during a very stressful time with the Covid-19 virus. Front office staff also very kind and courteous Ernest was very nice and helpful with my service during a very stressful time with the Covid-19 virus. Front office staff also very kind and courteous. More

The staff was very proactive in communicating status and potential options. My expectations were set correctly and the service was quick. Despite the current pandemic, the team remained professional. potential options. My expectations were set correctly and the service was quick. Despite the current pandemic, the team remained professional. More

Customer service was excellent the staff was warm and friendly explained the process in detail so that I understood what I was getting into,Monte and his sales manager YOU GUYS ROCK. friendly explained the process in detail so that I understood what I was getting into,Monte and his sales manager YOU GUYS ROCK. More

Best experience always, no matter if you buying or leasing is always the best! It fits your budget, expectations and it makes you feel you are at home leasing is always the best! It fits your budget, expectations and it makes you feel you are at home More