Joyce Honda

I appreciate the follow-up via text; it’s quick, direct and convenient. John LaVelle was responsive, courteous and professional. It has been less than 24 hours but I am satisfied with the work done. and convenient. John LaVelle was responsive, courteous and professional. It has been less than 24 hours but I am satisfied with the work done. More

I started my search online. A few minutes later Gina had called me. She sounded so nice but yet professional. I could hear the smile on here face as she was talking to me. Then I received a phone call from called me. She sounded so nice but yet professional. I could hear the smile on here face as she was talking to me. Then I received a phone call from Joe. Talking to Joe was like taking to a friend. Made feel very comfortable and helped me with anything that I needed. Matt was very thorough and clear about all of the financials, as well as all the other forms that that needed to be signed. I literally had not one question to ask him. He was very thorough. I can't thank this team enough. It was a very enjoyable experience. Thank you. More

Professional, polite, and helpful staff. Appreciate that dealership is open on Sundays. Ken helped with a service coupon from a prior visit to give a discount. dealership is open on Sundays. Ken helped with a service coupon from a prior visit to give a discount. More

Very helpful. Staff is great. I don't have anything else to say that can add to that. Excellent experience. Thank you thank you thank you else to say that can add to that. Excellent experience. Thank you thank you thank you More

Got the work done on time with quality. Service team did nice work and gave a clear understanding about the work done by them and explained it clearly. nice work and gave a clear understanding about the work done by them and explained it clearly. More

Vehicle was in for simple oil & filter change. Upon getting home after parked for few hours observed pool of oil under vehicle. Filter gasket leaking. Had to have vehicle towed back to Joyce Honda to b getting home after parked for few hours observed pool of oil under vehicle. Filter gasket leaking. Had to have vehicle towed back to Joyce Honda to be rectified.Ok no harm no foul this time, but could lunched the engine. More

Very professional, efficient. Informs customers of any issues beforehand. Convenient hours. Observed handling of difficult customer very effectively. Customer satisfied..All my dealings with Joyce Honda h issues beforehand. Convenient hours. Observed handling of difficult customer very effectively. Customer satisfied..All my dealings with Joyce Honda has proven they are fair and accommodating to all. More

Second time in two months that the service department put incorrect info on my receipt.They told me that I needed service on a component that's not even on my car. Also, they said my tires were checked and 3 incorrect info on my receipt.They told me that I needed service on a component that's not even on my car. Also, they said my tires were checked and 34psi. The day after my service appointment the tire inflation warning came on my dash. None of my tires were 34 psi. In fact, they were all around 26 psi. On my last service with my other vehicle they did the same thing. I left the dealership with the tire light on. When I called the dealership I was told to drive around and it will reset. After a month and it did not reset, I questioned it with the service advisor, asking how this could happen, how do your technicians enter 34 psi when the tires are not 34 psi? Oh, I don't know what happened- was the response. Well, I have a very good idea what happened- the technician did not check the tire pressure and just wrote 34psi. When I requested to speak to the service manager, he said that on this car, the tire pressure indicator has to be manually reset- Okay, so they didn't do that either. This isn't the first time they've recommended unnecessary service. They're always telling me that my air filter needs to be changed. I change it myself and I know for a fact they aren't dirty. If they do this for small services, I just wonder if they do it with larger services.Not a happy customer More

Great service and very helpful staff. My expectations were surpassed. The visit was much better than expected. Another thing that was a positive was that the working station was extremely clean and well were surpassed. The visit was much better than expected. Another thing that was a positive was that the working station was extremely clean and well kept. More

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