Joseph Volkswagen of Cincinnati - Service Center

It was a good attention. I had a flat tire and the representative explained everything very detailed. Thank you. I had a flat tire and the representative explained everything very detailed. Thank you. More

Great service from the service department. Fixed things I hadn’t even brought the car in for. Fixed things I hadn’t even brought the car in for. More

They fixed up our troublesome noise for less than quoted. They took my complaint of a weird noise seriously. They took my complaint of a weird noise seriously. More

Reggie, Christopher, and Tim were very helpful when I picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I s picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I sold the Passat the same day I picked it up. I sold it as is. My issue is someone in service advised the Passat buyer that I was told of a bad wheel bearing. I discussed a wheel speed sensor with Christopher as I was paying the bill for $680. We did not discuss a wheel bearing. I advised the buyer that the Passat has issues such as a rear wheel speed sensor as listed on the job ticket and I was selling it as is. I even showed the job ticket to the buyer. The job ticket for $680 shows a line item for a speed sensor, but did not list a wheel bearing. There was a separate note with the cost of the speed sensor and bearing, but I opted not to have the work done as I advised Greg. I priced the Passat accordingly. That’s probably why I had over 90 responses the day I listed it. I don’t condone anyone giving out info on my car to anyone other than me or my wife or editorializing about any information between your dealership and me. It may have impacted the sale. FYI, I offered the buyer the opportunity to return the car as she was upset after being told I was told about a wheel bearing. Jim Hull 513-519-9127 More

Reggie was great to work with. He explains everything. All of the staff that we talked to were very nice. He explains everything. All of the staff that we talked to were very nice. More

Not personable. Felt awkward and there was barely any help. Charged a lot of money Felt awkward and there was barely any help. Charged a lot of money More

Everyone there was very polite and knowledgeable about the work being completed on my vehicle the work being completed on my vehicle More

They were really busy because it was a Monday and several techs were on vacation when I stopped in with an unexpected tire pressure issue. I really needed to get it diagnosed that day and they warned me that techs were on vacation when I stopped in with an unexpected tire pressure issue. I really needed to get it diagnosed that day and they warned me that the wait might be a couple of hours. I agreed and their valet offered to run me back home so I could get some work done. I gave him a call when the car was ready to be picked up. Everyone was super-friendly and professional. I was back home with my tire issue fixed by early afternoon. Couldn’t have gone more smoothly even though I arrived unexpectedly on a very busy day. Nice to know I can count on them in a pinch! More

I always have a pleasant experience when having my car serviced. Reggie is the Best! serviced. Reggie is the Best! More

This was my third time back for repair… engine light still on… very frustrated. Wait was 3 hours and I felt like I was inconveniencing them. still on… very frustrated. Wait was 3 hours and I felt like I was inconveniencing them. More