Joseph Volkswagen of Cincinnati - Service Center

Initial phone call to schedule was very unpleasant. Service technician not helpful and questioned what I was told by another employee. The problem got fixed but no apology for rude treatment Service technician not helpful and questioned what I was told by another employee. The problem got fixed but no apology for rude treatment More

Joseph Volkswagen is located in the middle of what you could compare to Mos Eisley Spaceport. And rightfully so. It's amazing how I can be quoted an expensive service, then bring it back for that servic could compare to Mos Eisley Spaceport. And rightfully so. It's amazing how I can be quoted an expensive service, then bring it back for that service only to be told that they re-diagnosed it and I need a different service that's 3x the original quote. Then after explaining to them that I don't have the money for that, they ran my car completely out of diesel. Miles to go: 0. I've never seen that. It was not that low when I had it towed over because I live in the middle of nowhere. I know better than that. Common courtesy, though, would have been to add a little bit to the tank ($5-6) so the customer (who has already spent thousands of dollars with you) can get from point a to the nearest shady filling station - assuring that the customer will come back when they need a service. Not here. You'll be treated like a second-class citizen at the desk. Only one person out of 5 will be checking people out. I did not think I needed to be charged for a second diagnosis, since I brought it in for a service inwhich a diagnosis was already paid for. I would have argued this with the person checking me out but they had already made a comment to another employee, "what are they gonna do, fire me?". Lord have mercy. I'll never spend money at a Joseph facility ever again. Not that it matters to them. More

Amazing an always honest . Not pushy at all .. if your car doesn’t need it they don’t push it . Not pushy at all .. if your car doesn’t need it they don’t push it . More

Joseph Service has been pretty good with communicating the work required for my car. I leased my ID4 from them and may go back for an updated version. the work required for my car. I leased my ID4 from them and may go back for an updated version. More

Great service. They got me in quickly and took care of me and my car. They got me in quickly and took care of me and my car. More

Greg does a great job managing staff and explaining what to expect upfront. Very professional as are all the staff in service! to expect upfront. Very professional as are all the staff in service! More

The appointment was on time, they got me in and took care of me. They told me that I need brake pads and rotors. I thought it was a little odd after the car just has over 30,000 miles on it but I will look i of me. They told me that I need brake pads and rotors. I thought it was a little odd after the car just has over 30,000 miles on it but I will look into it. More

They were nice, but I was supposed to get vehicle back on Friday and I didn't get it back until the following Tuesday and I had to call for updates. That would have been ok, but my issue has returned since t Friday and I didn't get it back until the following Tuesday and I had to call for updates. That would have been ok, but my issue has returned since the servicing and my AC is still intermittent More

Fantastic service. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. More

Easy to schedule , work completed on time. Thanks you to the entire team. Good Job Thanks you to the entire team. Good Job More