Joseph Volkswagen of Cincinnati - Service Center

Needs to wait to chrcknin vehicle that I had an appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why the delay. Service manager did apologize. Disappointed that the dealer was , not familiar with the vehicle and appeared to make no effort to find out more about it. Cost of repair was high and was disappointing with the office staff and their lack of courtesy. One example is when I asked for a copy of my receipt they acted like I was stupid and then they realized they never gave me the receipt yet no apology. I don’t plan on returning unless absolutely necessary. More

Love the dealership and will be back for our next vehicle. The only complaint that I have is the service for an oil change took over 2 hours. The service managers are great but they are simply unde vehicle. The only complaint that I have is the service for an oil change took over 2 hours. The service managers are great but they are simply understaffed. More

Reggie is always incredibly helpful and kind. He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waitin He answers any questions I have and always makes sure that things are done as quickly as possible. He has outstanding customer service — while waiting for an oil change I listened to a rude customer talk disrespectfully to him for 10 minutes and he calmly sat there and answered her questions. Following this he came over to tell me that my car was done with the happiest attitude despite just being yelled at for 10 minutes. More

Should have waited for the recall parts were in before leaving car at dealership. They do that now. leaving car at dealership. They do that now. More

Repairs were done on time and at the price quoted. Reggie kept me updated on the status of the work. Reggie kept me updated on the status of the work. More

I always enjoy visiting this dealership because I feel like the service techs are being honest with me. I never feel “up sold.” like the service techs are being honest with me. I never feel “up sold.” More

The Joseph VW Service Dept. is helpful, courteous and friendly. I appreciate the fact that they are customer service oriented is helpful, courteous and friendly. I appreciate the fact that they are customer service oriented More

Service staff is always good at this location. However they were terribly understaffed last week Despite this I was given good attention and made to feel valuable. Sadly, upon leaving the “se However they were terribly understaffed last week Despite this I was given good attention and made to feel valuable. Sadly, upon leaving the “service engine” light appeared and I had to return. Another expensive repair I was not prepared for. More

I had a great experience at Volkswagen service department. Will definitely be back for service there. department. Will definitely be back for service there. More

Thank you for your service and getting me in n seeing on short notice. You fixed the light issue short notice. You fixed the light issue More