Joseph Volkswagen of Cincinnati - Service Center

My husband thought my rotors were warped. The dealership was more than happy to take my money. Alarmed at the $1500 fee to do the rotors and pads I got a much lower quote from a small indepen The dealership was more than happy to take my money. Alarmed at the $1500 fee to do the rotors and pads I got a much lower quote from a small independent shop. When they looked at my brakes and tested them they recommended I wait another 10,000 miles prior to changing them. Said that changing them would be extremely dishonest. Additionally when I bought my car I purchased a bumper to bumper extended warranty. Evidently it's only good for such a short amount of time before you'd even need to use it. Wasted $5k. More

Got what needed to be done at a reasonable price. VW needs to establish tire opressure. I noticed my tires were at PSI whicjh is too low for 35 series tires. VW recommends 2.5 bar ro 3.0 (~ 43 PSI VW needs to establish tire opressure. I noticed my tires were at PSI whicjh is too low for 35 series tires. VW recommends 2.5 bar ro 3.0 (~ 43 PSI) bar and I use 42 PSI cold. More

I had brought my car in for two different issues on two separate occasions and neither one was resolved. Also I did not receive any documentation on either visit. I am not impressed. separate occasions and neither one was resolved. Also I did not receive any documentation on either visit. I am not impressed. More

The attention to customer service is really what sets this dealer apart. My wife and I got a flat nearby in our new car (8 days old) (terrible timing to hit a nail).... Within an hour I was on the road w this dealer apart. My wife and I got a flat nearby in our new car (8 days old) (terrible timing to hit a nail).... Within an hour I was on the road with a new car to make it home for the holidays with our extended family. Kudos to Mike Garrison and the sales manager for really putting the customer first. More

Great service as always. Staff is friendly and knowledgeable. No issues at all. Highly recommend Staff is friendly and knowledgeable. No issues at all. Highly recommend More

Great service as usual - I dropped off my 2017 Jetta for its 70K service, they drove me to work, serviced my car and got it in great shape, picked me up from work and got me on my way - all for a reasonable its 70K service, they drove me to work, serviced my car and got it in great shape, picked me up from work and got me on my way - all for a reasonable cost! More

I didn’t happy at all. $485 for battery $3000 for traction control, hit system, brakes….. after 14 days engine light and some kind of vibration from engine motor and anoth $485 for battery $3000 for traction control, hit system, brakes….. after 14 days engine light and some kind of vibration from engine motor and another the turn signal system to fast.they ask me $1700 again so in 2 months 5 thousand dollar for maintenance doesn’t look good to me so I didn’t make 2nd service. I made decision which is better not to have Volks wagen car and it’s gone God did! More

Joseph Volkswagen always takes care of me. It’s easy to make an appointment for service and the service department goes above and beyond in ensuring my car runs the best it can! It’s easy to make an appointment for service and the service department goes above and beyond in ensuring my car runs the best it can! More

Making an appointment was easy. I was able to get a time and day that was convenient. The price quote was for the “out the door” price, so there was sticker shock. They got the wor I was able to get a time and day that was convenient. The price quote was for the “out the door” price, so there was sticker shock. They got the work done within the estimated time. The waiting room was clean and comfortable enough. My car was clean when returned. More

Polite and professional staff. Service tech took time to explain needed work and options. I was very pleased and will definitely be returning. Service tech took time to explain needed work and options. I was very pleased and will definitely be returning. More