Joseph Volkswagen of Cincinnati - Service Center

Reggie was great as always. He takes the time to listen and always strives to give the best service! He takes the time to listen and always strives to give the best service! More

Joseph VW replaced the timing chain and tensioner along with the camshaft seal on my VW eos. I much appreciated the repair explanation from the service department and that the repair held to quoted price. with the camshaft seal on my VW eos. I much appreciated the repair explanation from the service department and that the repair held to quoted price. To my delight, the car actually runs smoother and faster. Thanks service department and technicians! More

Really impressed with the maintenance team. Approachable guys that are efficient. Glad to have found this dealership after moving to the area. Approachable guys that are efficient. Glad to have found this dealership after moving to the area. More

They were fast with the work that needed fix on my car. They were very easy to understand and very helpful. They were very easy to understand and very helpful. More

Very satisfactory service. Thank you. The team is very good. Thank you again. Thank you again. Thank you. The team is very good. Thank you again. Thank you again. More

Very timely and easy to schedule the appointment. Staff is courtesy and professional. Will come back again for service. Staff is courtesy and professional. Will come back again for service. More

The team at Joseph Volkswagen Cincinnati is absolutely amazing!!! I won't service my car anyplace else. Reggie and the rest of the service staff rock!!! amazing!!! I won't service my car anyplace else. Reggie and the rest of the service staff rock!!! More

Reggie my service advisor was outstanding. Prompt courteous service and met my expectations on timing Prompt courteous service and met my expectations on timing More

They are one of the best parts about owning a volkswagen. They are prompt and professional and so so kind! They are prompt and professional and so so kind! More

Took my car to Joseph to correct a leak from the rear main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the main seal and driving noise at ~20mph. The work was expanded to include resealing the camshaft cover and replace front wheel bearing to correct the noise. I agreed to a cost increased from 1800 original estimate to over 4k, i wanted everything fixed. When I picked up the car, I noticed no change to the driving noise and a week later, the rear main seal had resumed leaking. I returned the car to Joseph and a couple days was told that they couldn't repair the leak because the "crankshaft was walking" Apparently, too much axial play in the crankshaft causing oil to pass through seal and that next step was to replace the engine. I left the dealer thinking I needed to replace the car. Happy ending, independent found the cause of the leak - engine was overserviced with oil. Have not been able to confirm excess axial play in the crankshaft. Corrected oil level and a long road trip and the car is leak free and running fine. Based on my poor experience, I will not return to this dealership and cannot recommend them. More