Joseph Volkswagen of Cincinnati

PLEASE DO NOT TAKE YOUR CAR HERE FOR SERVICE Without a doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoi doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoid them at all costs. The staff at this dealership made a series of false claims about my car and tried to pressure me into spending a small fortune on unnecessary repairs. I brought my car here for a tune up, and was informed that I needed a new oil filter, a water pump, and a cam cover. I was shocked and confused, as my car had been running perfectly well before I brought it in. I was told that these repairs were absolutely necessary and that my car would not be safe to drive without them. Feeling uneasy about the situation, I decided to get a second opinion from another mechanic. To my relief, the second mechanic informed me that my car was in excellent condition and that there was absolutely no need for any of the repairs that Joseph Volkswagen of Cincinnati had recommended. I was appalled that Joseph Volkswagen of Cincinnati would try to take advantage of me in such a way. Overall, my experience Joseph Volkswagen of Cincinnati, was absolutely terrible. I would strongly recommend that anyone considering doing business with them should steer clear. I will never return to this dealership and will be sure to spread the word. ****If you believe that a dealership has engaged in dishonest or unethical behavior, you may want to report them to the appropriate authorities. Here are some steps you can take to report a dealership: 1) Contact the dealership: If you believe that the dealership has done something wrong, the first step is to contact them and explain your concerns. You may be able to resolve the issue directly with the dealership. 2) File a complaint with the Better Business Bureau (BBB): The BBB is a non-profit organization that helps consumers resolve disputes with businesses. You can file a complaint with the BBB online or by phone. 3) Contact the state Attorney General's office: The state Attorney General's office is responsible for enforcing consumer protection laws. You can contact your state Attorney General's office and file a complaint. 4) File a complaint with the Federal Trade Commission (FTC): The FTC is a federal agency that enforces consumer protection laws. You can file a complaint with the FTC online or by phone. Contact the manufacturer: If the dealership is a franchised dealer of a particular manufacturer, you can contact the manufacturer and file a complaint. The manufacturer may be able to help you resolve the issue. It's important to gather all of the relevant information, such as your vehicle purchase contract, receipts for any repairs or services, and any correspondence with the dealership. Be prepared to explain your concerns clearly and provide any evidence you have to support your claim. More

Jay Clayton did an amazing job selling me a used car. He didn't ask me for a review, I asked him where I could give one. I am an old guy, normally very difficult to deal with. I love owning cars but norm He didn't ask me for a review, I asked him where I could give one. I am an old guy, normally very difficult to deal with. I love owning cars but normally hate buying them. This purchase was a great experience. Thanks Jay!! More

I ordered an ID. 4 on line at the VW website back in the early fall of 2022. Three times my order arrival time was pushed back, most recently to May or June. Out of f 4 on line at the VW website back in the early fall of 2022. Three times my order arrival time was pushed back, most recently to May or June. Out of frustration I got on line to see if any dealerships had any ID.4's on their lots. To my surprise they did and Joseph VW had the most. Unfortunately, they did not the color (exterior or interior) that I had ordered, but they did have a couple I might be interested in so I made the 45 minute drive to see the infamous Martin Morris. Martin is well versed in ID.4ology and was miraculously able to find the exact car I was looking for in just 2 days. Martin found the perfect car and Ryan Roberts the Finance Manager made my leasing experience quick, simple and painless. Joseph VW was able to do in 2 days what VW corporate could not in 8 months. Well done. More

We recently purchased a pre-owned Atlas. Our salesman, Martin, was courteous, knowledgeable and prompt with communication which made the buying process so easy. We would definitely use them Our salesman, Martin, was courteous, knowledgeable and prompt with communication which made the buying process so easy. We would definitely use them again! More

Customer service excellence, expertly knowledgeable, friendly and most of all honest. I was at home. friendly and most of all honest. I was at home. More

Chris in service pushed emissions issue out far enough to not be covered by Volkswagen. I’m sure he did what he was trained to do to keep cost for his company down. Very shady. not be covered by Volkswagen. I’m sure he did what he was trained to do to keep cost for his company down. Very shady. More

One of a kind and by far the best service and support from starting the process and finishing. Ed Merrill is how all other sales staff should be measured against, the best service, friendly, vast product from starting the process and finishing. Ed Merrill is how all other sales staff should be measured against, the best service, friendly, vast product knowledge, Ed helped with finding the vehicle I wanted and through the whole process. When shopping for your next vehicle contact Ed and you will be happy you did, everyone at the dealer was professional, informed and well trained at helping the customer. Thanks again to Joseph VW and your amazing team. More

Service is horrible would not recommend I went to pick up my car thought is was all good gave me my keys. before I took it I told them I had a low tire light on they cleared it and I had 6 pounds of air in i my car thought is was all good gave me my keys. before I took it I told them I had a low tire light on they cleared it and I had 6 pounds of air in it when it should have 35 I picked it up and I got it home didn’t fix it or tell me about it but was in my paper work and they lied to me when I called said they told me about it lucky it wasn’t my old lady driving it could of killed her or me was a front tire now my tires is messed up and rim is too and they won’t do nothing about it won’t ever take back there or buy a car from again service sucks More

Going to Joseph VW was a fast and pleasant experience. Martin, our salesman, was very professional, polite and helpful - responsive, communication was above and beyond and so pleasant. Brian, BM, was a to Martin, our salesman, was very professional, polite and helpful - responsive, communication was above and beyond and so pleasant. Brian, BM, was a top professional too. Highly recommend. Thank you!!! More

Last week I purchased a 2022 Taos SE from Ed Merrill. This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best o This my 5th VW, my 4th from Joseph VW & my 3rd from Ed. He is the most kind, courteous gentleman, motivated to make my purchase & decision the best one possible. I had a friend with me when Ed was showing me the Taos (I still own a 2001 Jetta TDI & a 2017 Tiguan). He has been in all of my VWs. As we were leaving he asked me how I managed to find a car salesman that kind, considerate & honest. He had never had such an experience with any car he had ever purchased. I told him he was shopping with the wrong person. The amazing thing is that this kind of treatment will continue no matter how long I own the car. Ed Merrill & Tim Marsh have made me so enamored of the VW product, the way they stand behind the product but will bend over backwards at anytime for any customer. And a product to last it is! Thank you, Ed for your graciousness. You assured me I would love the Taos & you were correct. I’m sure I will love it more each time I drive it & will think of you every time I get in it! RB More