Joseph Volkswagen of Cincinnati

This place is constantly busy, but everyone works hard and gets the job done well! and gets the job done well! More

I came in for an oil change, and complementary vehicle inspection. This service was a "waiter", and I'd brought a book along. Plus, I remembered to bring my ear buds. Overall a comfy experience for me. inspection. This service was a "waiter", and I'd brought a book along. Plus, I remembered to bring my ear buds. Overall a comfy experience for me. I'd recommend a different coffee be used. But hey, it's free, and therefore as close to perfection as it needs to be. More than a single restroom on the premises. When my car was ready for me, I had to smile at how good it looked. It had been washed, dried, and wiped down. The glass was clear of the morning dew-fall, and the windshield-clearing wiper swipes. Not a bad experience at all. More

No unnecessary additions to my order. I appreciate the timely effort of this team. Great job Adam and Logan! I appreciate the timely effort of this team. Great job Adam and Logan! More

The service staff has done an excellent job for years. Brian Neuhaus, Greg, Chris, and many technicians. Brian Neuhaus, Greg, Chris, and many technicians. More

Always finish the service in less time than expected. Courteous and friendly. Knowledgeable. Clean facility. Courteous and friendly. Knowledgeable. Clean facility. More

Great group of people. Appreciate all they did to find me the car I was looking for. Appreciate all they did to find me the car I was looking for. More

PLEASE DO NOT TAKE YOUR CAR HERE FOR SERVICE Without a doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoi doubt I had a truly awful experience at Joseph Volkswagen of Cincinnati, and I strongly advise anyone considering doing business with them to avoid them at all costs. The staff at this dealership made a series of false claims about my car and tried to pressure me into spending a small fortune on unnecessary repairs. I brought my car here for a tune up, and was informed that I needed a new oil filter, a water pump, and a cam cover. I was shocked and confused, as my car had been running perfectly well before I brought it in. I was told that these repairs were absolutely necessary and that my car would not be safe to drive without them. Feeling uneasy about the situation, I decided to get a second opinion from another mechanic. To my relief, the second mechanic informed me that my car was in excellent condition and that there was absolutely no need for any of the repairs that Joseph Volkswagen of Cincinnati had recommended. I was appalled that Joseph Volkswagen of Cincinnati would try to take advantage of me in such a way. Overall, my experience Joseph Volkswagen of Cincinnati, was absolutely terrible. I would strongly recommend that anyone considering doing business with them should steer clear. I will never return to this dealership and will be sure to spread the word. ****If you believe that a dealership has engaged in dishonest or unethical behavior, you may want to report them to the appropriate authorities. Here are some steps you can take to report a dealership: 1) Contact the dealership: If you believe that the dealership has done something wrong, the first step is to contact them and explain your concerns. You may be able to resolve the issue directly with the dealership. 2) File a complaint with the Better Business Bureau (BBB): The BBB is a non-profit organization that helps consumers resolve disputes with businesses. You can file a complaint with the BBB online or by phone. 3) Contact the state Attorney General's office: The state Attorney General's office is responsible for enforcing consumer protection laws. You can contact your state Attorney General's office and file a complaint. 4) File a complaint with the Federal Trade Commission (FTC): The FTC is a federal agency that enforces consumer protection laws. You can file a complaint with the FTC online or by phone. Contact the manufacturer: If the dealership is a franchised dealer of a particular manufacturer, you can contact the manufacturer and file a complaint. The manufacturer may be able to help you resolve the issue. It's important to gather all of the relevant information, such as your vehicle purchase contract, receipts for any repairs or services, and any correspondence with the dealership. Be prepared to explain your concerns clearly and provide any evidence you have to support your claim. More

Jay Clayton did an amazing job selling me a used car. He didn't ask me for a review, I asked him where I could give one. I am an old guy, normally very difficult to deal with. I love owning cars but norm He didn't ask me for a review, I asked him where I could give one. I am an old guy, normally very difficult to deal with. I love owning cars but normally hate buying them. This purchase was a great experience. Thanks Jay!! More

I ordered an ID. 4 on line at the VW website back in the early fall of 2022. Three times my order arrival time was pushed back, most recently to May or June. Out of f 4 on line at the VW website back in the early fall of 2022. Three times my order arrival time was pushed back, most recently to May or June. Out of frustration I got on line to see if any dealerships had any ID.4's on their lots. To my surprise they did and Joseph VW had the most. Unfortunately, they did not the color (exterior or interior) that I had ordered, but they did have a couple I might be interested in so I made the 45 minute drive to see the infamous Martin Morris. Martin is well versed in ID.4ology and was miraculously able to find the exact car I was looking for in just 2 days. Martin found the perfect car and Ryan Roberts the Finance Manager made my leasing experience quick, simple and painless. Joseph VW was able to do in 2 days what VW corporate could not in 8 months. Well done. More

We recently purchased a pre-owned Atlas. Our salesman, Martin, was courteous, knowledgeable and prompt with communication which made the buying process so easy. We would definitely use them Our salesman, Martin, was courteous, knowledgeable and prompt with communication which made the buying process so easy. We would definitely use them again! More