Joseph Toyota of Cincinnati - Service Center

Terrible service experience. Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it and offer a solution, I was insulted that a strong wind could have blown throughthe service bay and made my door go out of alignment. Either way it was clear they had no interest in fixing their mistake and making it right. I was told I could go wait in line again in another department and pay for my own repairs that were either done myself or a strong wind. So ridiculous. I would never recommend going here. More

The sales person had was great. I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is aw I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is awesome. Justin knows what customer service is supposed to be. I had one issue with the sales dept after my service. I needed some help with apple CarPlay and first no one would help, then the one who did was very dry and finally one came and helped and was polite. The first one wanted to know who my sales rep was.. who cares i bought the car there 4 months ago and it’s a Toyota! I wanted him to understand i might be a lot of things but stupid is not one of them. I did not appreciate his attitude. I am grateful to the young man who did help. More

I received service timely and the staff was very helpful for what may have been needed to be done. for what may have been needed to be done. More

Greet service awesome energy and lovable people in a lovable environment Thanks for the priority service lovable environment Thanks for the priority service More

My experience with Joseph Toyota was Great. The representative explained everything. I will return to Joseph Toyota cause I have found their customer service to be five star. The representative explained everything. I will return to Joseph Toyota cause I have found their customer service to be five star. More

Your dealership is a great place in your service department. I’m very satisfied with your staff and the work performed department. I’m very satisfied with your staff and the work performed More

Professional organized service, Though the pay receptionist could be more friendly, she was not rude just expected a smile. receptionist could be more friendly, she was not rude just expected a smile. More

2004 Avalon with 200000 miles. The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your servi The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your service needs. More

Was great! The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some weight to get going. Has gotten to be a pain since they check it out every time it goes in for oul changes etc. More