Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Joseph Toyota of Cincinnati - Service Center
Cincinnati, OH
1,164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,164 Reviews of Joseph Toyota of Cincinnati - Service Center
Sort by
August 25, 2024
The sales person had was great. I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is aw I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is awesome. Justin knows what customer service is supposed to be. I had one issue with the sales dept after my service. I needed some help with apple CarPlay and first no one would help, then the one who did was very dry and finally one came and helped and was polite. The first one wanted to know who my sales rep was.. who cares i bought the car there 4 months ago and it’s a Toyota! I wanted him to understand i might be a lot of things but stupid is not one of them. I did not appreciate his attitude. I am grateful to the young man who did help. More
by helmed_pop_0p
Employees Worked With
July 01, 2024
I received service timely and the staff was very helpful for what may have been needed to be done. for what may have been needed to be done. More
by Ska
Employees Worked With
May 09, 2024
Greet service awesome energy and lovable people in a lovable environment Thanks for the priority service lovable environment Thanks for the priority service More
by gregorycrockett40
Employees Worked With
May 05, 2024
My experience with Joseph Toyota was Great. The representative explained everything. I will return to Joseph Toyota cause I have found their customer service to be five star. The representative explained everything. I will return to Joseph Toyota cause I have found their customer service to be five star. More
by Drjbeach
Employees Worked With
April 12, 2024
Service Dept. did $6,000+ worth of work (brakes, radiator replacement, rear hatch repair, oil change, etc.) on a Sequoia with a frame so badly rusted it had to be did $6,000+ worth of work (brakes, radiator replacement, rear hatch repair, oil change, etc.) on a Sequoia with a frame so badly rusted it had to be scrapped 2 months later as it was unsafe to drive. Yes, my daughter gave the okay over the phone to do the work. However, the badly rusted frame was never mentioned. (This model year Sequoia had a campaign to replace the frames which ended prior to our owning the vehicle but surely a Toyota dealership would be well aware of all previous campaigns and recalls.) They had it on the lift, but never noticed the badly rusted frame? That seems like a basic thing to look for just for the the safety of the technicians working under the vehicles. We have photos of how it looked when it had to be junked. Shocking that they were so eager to get the money rather than tell her it was unsafe to drive. What would have happened if she was driving down the highway and the frame gave out? I filed a complaint with Toyota who said the dealership "respectfully declines to contact me because my daughter authorized the work over the phone". More
by vicki.guidice
Employees Worked With
Robert Reardon
February 20, 2024
Your dealership is a great place in your service department. I’m very satisfied with your staff and the work performed department. I’m very satisfied with your staff and the work performed More
by tina_rabe
August 10, 2023
2004 Avalon with 200000 miles. The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your servi The mechanic was very good at letting us know what should be done now and what could wait. He was very honest. I recommend “Marty” for all your service needs. More
by Mrinck@fuse.net
July 16, 2023
Was great! The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some The obly issue is a continuing one from about the time we got the car. Back hatch back will not just go down without using your hand to give it some weight to get going. Has gotten to be a pain since they check it out every time it goes in for oul changes etc. More
by CON.FRICKE
Verified CustomerEmployees Worked With
Kyle May - 5 stars.
July 15, 2023
The service was great tool me right away told me how much the service would cost and time.😆😀😀😀😃 right on time the service would cost and time.😆😀😀😀😃 right on time More
by mitchohfl
Employees Worked With
