Joseph Toyota of Cincinnati

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Joseph Toyota of Cincinnati!

Joseph Toyota of Cincinnati responded

Hello, We encourage feedback from our customers based on their experiences in our dealership and interaction with our Teams. While we strive to provide the best experience possible, we know that there may be times when we fall short of the mark. This, however, was not one of those times. When you asked us to complete rear brake work on your high-mileage SUV, you were quoted a price and approved it. After one of our master diagnostic technicians examined your vehicle, he recommended replacing the rear shocks because one had already lost all its fluid. Likewise, the front brakes, rotors, and shims needed replacement. Prior to work commencing, our service adviser phoned you and quoted the total cost of parts and labor to complete all maintenance, which you approved. If you were dissatisfied with the costs, you could have declined any or all maintenance. We appreciate the time you took to review your experience with us across multiple platforms. We only wish that you had added that we were up-front about the charges and that you approved them. Please contact Sandra Pomeraning, Customer Relations Manager at (513) 385-1800, ext. 8311, to continue this conversation. Thank you.

em22smith responded

Joseph Toyota has responded to at least one of my reviews criticizing them for charging $2246.84 to replace the front and rear brake pads and rotors, along with the rear shock absorbers(a $119.64 set). Any mechanics out there reading this will be laughing at my ‘expense’ and I probably deserve it. Interestingly, Joseph Toyota’s response to my complaint of being charged $1400 for the labor portion of this repair, was simply that I authorized the work; so being overcharged at least $600 relative to all industry standard pricing for this job was my fault for not shopping around for a better price before letting them do it. Can’t argue with the facts there. In the 40 some years I have owned Toyota cars and had plenty of dealer service work done, I have never been charged more than a couple of hundred dollars over private shop rates for the same jobs, and I accept that difference as a choice to support them and get Toyota brand parts. An automobile dealer can choose to create profits by charging fair prices for quality parts and services which then creates return business for them through satisfied customers. A dealer can also take advantage of people who don’t know or care about normal pricing for services and in essence take a sucker’s money, thereby needing fewer customers for the same level of profits. That appears to be the Joseph Toyota way. Of course, as an ordinary consumer, being taken advantage of can happen to anyone and that’s a normal part of life. But please help friends, relatives, neighbors, co-workers who own Toyotas and live in the Cincinnati area avoid being ripped of by this dealership by sharing this message to not continue to support an automobile dealership who charges simply outrageous service prices. Thanks.

Joseph Toyota of Cincinnati responded

Thank you so much for choosing Joseph Toyota of Cincinnati! Congratulations on your new purchase. Please et us know if we can be of any more assistance!

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Joseph Toyota of Cincinnati responded

Danny, your review is concerning to read. This does not sound like the attentive professionalism we pride ourselves on and I am so sorry for any mix-up on our end regarding your deposit. I appreciate you bringing this to my attention and I'll be sure to address it with the rest of my team so we can prevent something like this in the future. If there's anything else you'd like to add, please don't hesitate to be in touch. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Joseph Toyota of Cincinnati responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joseph Toyota of Cincinnati.

Joseph Toyota of Cincinnati responded

Chris, thank you for choosing Joseph Toyota of Cincinnati for your service. We are thrilled to hear that our knowledgeable staff provided you with great assistance and peace of mind. Safe travels down the road!

Joseph Toyota of Cincinnati responded

We appreciate your kind words about our consistent and quality service! It's great to know that you trust Joseph Toyota of Cincinnati with your business. Thank you for choosing us and we look forward to serving you again in the future.

Joseph Toyota of Cincinnati responded

We're so glad to hear that your visit to Joseph Toyota of Cincinnati was a smooth and timely experience. It's our goal to provide exceptional service to all of our customers, and we appreciate you taking the time to share your feedback with us. We hope to see you again in the future for all your automotive needs!