Joseph Toyota of Cincinnati

Service experience was good. I was notified of all findings of what Needed repaired and cost I was notified of all findings of what Needed repaired and cost More

My Service Advisor, Jason Smith, went out of his way to make sure the work on my Highlander was done to my complete satisfaction. make sure the work on my Highlander was done to my complete satisfaction. More

Awesome service department. Awesome employees. Will do business with Joseph again. Thanks again for everything Awesome employees. Will do business with Joseph again. Thanks again for everything More

Always good service and the technicians explain everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs! everything well. Have not had any issues with repair not being done properly. Love that you can purchase Toyota Care for future maintenance needs! More

My experience with the Joseph Toyota service department has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous has been very positive in the past. However, my visit to the service department yesterday was not the best. My husband received a call the previous week from a service scheduler, when we were on vacation, to bring our Highlander Hybrid in for a recall as soon as possible. He specifically asked if there would be a loaner car arranged for me as I would be the one dropping off the Highlander. We were told the service would take 4 hours. The appointment was set for 10:30 a.m. on Friday, 6/17. When I arrived at Joseph Toyota's service department to drop off my car, I was sent to the car rental window where I was told that a loaner car reservation was not in the system for me and that there were no cars available. My only option was to wait for the car because my husband was ill and could not drive out to Joseph Toyota (30 minute trip) to pick me up. Fortunately, the car was ready in under an hour. My husband received a call from someone in the service department when the car was completed asking him to pick up the car. My husband was told there was a loaner car available, but he chose to wait for the car. My husband told him that I was the one waiting and was told there was no loaner car available. The disorganization in Joseph Toyota's service department did not make me a happy customer yesterday. The greatest disconnect seemed to be between the scheduler and the delivery of service. This was really surprising to me as Joseph Toyota prides itself on its excellent service. Reviewer: Carol Stevie More

The service was friendly and fast. The technician explained what was done to my car and the next steps. The technician explained what was done to my car and the next steps. More

Truck was brought in to have sensor alerts checked and to have 25k service completed. I can't tell if the oil was changed. It doesn't look like it based on my service report, and it should have been done. Pl have 25k service completed. I can't tell if the oil was changed. It doesn't look like it based on my service report, and it should have been done. Plus, my oil maintenance alert keeps popping up. If this is the case, I'll have to schedule yet another service appointment. More

Fantastic service friendly staff had me together in no time at all took a lil time but was worth the wait both days second day was pretty fast time at all took a lil time but was worth the wait both days second day was pretty fast More

The young man who did the paper work and delivered the car was great, so was the person who handled the finances. Excellent people. car was great, so was the person who handled the finances. Excellent people. More

Great people that feel they care about your car and understand the cost. Will not try to sell service you don’t need understand the cost. Will not try to sell service you don’t need More